PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad would not buy EVER again!!!! the seeming were unraveling and such bad quality, spend £95 and had to return EVERYTHING 😭😔😡”

Helpful Report

Posted 4 years ago

Hey Elly, Sorry to hear you didn't love your haul. I've passed on your feedback to our Quality Control and buying teams, so they can reach out to our suppliers to look into the quality whilst maintaining our competitive pricing. Once our warehouse receive and log back our returns, a refund will be processed back to the original payment method. Thanks Usman

Posted 4 years ago

“Literally the worst place to order from. They sent FedEx an empty package and when I questioned why I had never received my items (not knowing about the empty package), prettylittlething assured me I would be receiving it. Once I called FedEx, they told me the package was empty and apparently they have been having this issue with this brand A LOT. I spent over $100 just to never get my clothes and they refuse to give me a refund. Check their instagram comments and you'll see people with the same issue. SAVE YOURSELF AND DO NOT ORDER FROM THIS SHADY BRAND.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your order was empty. Our parcels are picked and packed in our warehouse, with processes in place to ensure the weight of the parcels are in tolerance. I'll raise this with our warehouse and logistics team, so they can reach out to the courier to find out how the parcel was empty and find out where the error occurred, so we can work with them to stop this from happening in the future. Fedex haven't reached out to us or let us know the parcel is empty, so we would need to allow a little longer for this to be investigated and for them to confirm the status of the order. If your order doesn't land with you after the investigation, we'll definitely be able to get this sorted for you. Thanks Usman

Posted 4 years ago

“The first payment said it didn’t go through so I re did it, however on my bank statement the money had come out twice. I contacted them and got a very polite & quick response and a full refund. Was impressed with the customer care .”

Helpful Report

Posted 4 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“Hello!!!! My 21st birthday is the 25th I ordered two orders to wear on my birthday express shipping could you please do anything in your power to make sure they come on time ? I live in a small town with nothing else to wear please sos !!!! -Shannon”

Helpful Report

Posted 4 years ago

Hey Shannon, We've taken a look at the tracking for your 1st order and this is being processed at the couriers main hub so out for delivery soon. Your second order is at the local depot so should be out for delivery in the next 24-48 hours. Not long to wait! Happy birthday in advance and we hope you have a great day. Thanks Usman

Posted 4 years ago

“Do NOT spend your money here ... it’s a joke, bad quality horrible customer service, almost impossible to contact them ! The selection is blah ..”

Helpful Report

Posted 4 years ago

Hey Kat, Sorry to hear you've not been able to reach out to our customer service team. You can reach out via Insta and Twitter CS pages or through Private Message on our Facebook. We're here 24/7 and happy to sort out any issues. Thanks Usman

Posted 4 years ago

“Really disappointed in the quality of the clothing. I brought some jogger and the back I lower then the front (super odd) the photo shows thick looking joggers a and what I received was flimsy. Almost like cheap pj bottom”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your haul wasn't up to our usual standards. I'll raise thsis with our QC team, so they can run further checks on the stock and pass on any feedback to our suppliers. Please return them back to us, using the free returns label on the delivery note and a refund will be processed once our warehouse logs them back. Thanks Usman

Posted 4 years ago

“I am actually absolutely furious at this company.for abouy two months on going to 3 months im still waiting for my refund please customers this company is horrible not only have they kept my items of clothing but i have not even got my money back im sick of money hungry company's that dont service the customer and just palm them off . But happily take your money its so sad that company in this world just take from people and dont serve them for the greatest and highest good for the customer i will NOT be shopping with this company ever again and will make sure i put out there how much they didnt help and palmed me off.”

Helpful Report

Posted 4 years ago

Hey Sonia, Sorry to hear you've not received your refund. I've not been able to locate your order with the email address provided, so couldn't chase this refund up for you. Please let us know the order number and email address linked to the account and we'll be able to investigate this for you. Thanks Usman

Posted 4 years ago

“I ordered on 5/27/20 two dresses for my graduation coming up in hopes that they’d be a decent quality for a low price... here we are 6/14/20 and I have yet to receive anything. It’s after my expected delivery date of 6/10 and the fedex tracking continues to say pending... I not only called customer service and had no help whatsoever with the robot I also emailed customer service 3 days ago with nothing back. Highly disappointed and upset I most likely won’t even get to wear one of the dresses I bought specifically for this occasion.”

Helpful Report

Posted 4 years ago

Hey Kam, Sorry to hear your order hasn't landed with you, especially as they were for graduation. I've looked into this for you and it looks like the order has been delayed in customs and is being held. Once the order has been cleared, the tracking will update and Fedex will provide a new ETA. As the order is late, I've refunded the $8.99 shipping fee back to PayPal and it'll show in the account by the end of June 17th at the latest. Thanks Usman

Posted 4 years ago

“I returned an order a month ago due to being to big and I had them shipped back on my own Expense still no refund”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you've not received your refund. Please could you reach out to our customer service team via our social media help pages and we'll be able to look into this for you. Thanks Usman

Posted 4 years ago

“No Parcel and no refund”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your threads haven't reached you. Please could you reach out to our customer service team our social media help pages with your order and they'll be able to look into this for you. Thanks Usman

Posted 4 years ago

“So my daughter wanted a few pairs of shorts. They are definitely not as the picture when they arrived. You can see through them so much you could read the label. I would of attached photos as I am in so much shock I was crying with laughter when she said are these see through, I had to take a picture. It’s not let me attach the photo.”

Helpful Report

Posted 4 years ago

Hey Sanchia, Sorry to hear you didn't love your haul. That's definitely not our style. I've flagged this with our Quality Control team and they'll investigate, passing on any feedback to our buying teams and suppliers. Please return the shorts back to us and you'll receive a refund once our warehouse logs them back. Thanks Usman

Posted 4 years ago

“Amazing great service”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“I ordered my items on 05/28/20, paid for express shipping, and it said that it would be here on 06/05/20 it also said that the estimated delivery is accurate which is untrue. I still havent recieved my order and i cannot get in touch with customer service plus the estimated delivery date still says 06/05/2020”

Helpful Report

Posted 4 years ago

Hi there, So sorry for the delays. Due to the pandemic we're still seeing delays occurring across the world, please allow a little longer for your order to arrive. It should be with you any day now. Our customer service team have refunded the delivery charge you paid due to this. Thanks, Chris

Posted 4 years ago

“I believe they have downgraded in the materials they previously used. Was disappointed in the clothes I had received and returned half of them. Never ordering again.”

Helpful Report

Posted 4 years ago

So sorry to hear that you're not happy with the quality of the items you received. If you email us at customer.services@prettylittlething.com with the details of your order and let us know what was wrong with each item, we'll let our quality control team know so they can check them out and make sure all is good. Thanks, Chris

Posted 4 years ago

“I was very happy with the Customer Service I received today. Courtney S was so helpful with both orders I had concerns about, Courtney S dealt with my query so quickly and was so easy. Thank you so much for your help. Very happy customer”

Helpful Report

Posted 4 years ago

So glad to hear Courtney helped get this sorted without any issues. Cone hit us up again soon! Chris

Posted 4 years ago

“My order has been saying being delivered . Still hasnt came spent over 300$ !!!!!!!!! Should've read the reviews , like can i take legal action wth”

Helpful Report

Posted 4 years ago

So sorry to hear that you've not received the order Trinity. The courier reported that they handed your order to the concierge at your address on June 1st. Please can you check around the property to see if it has been left in a safe place? If you still can't find it, please send us an email at customer.services@prettylittlething.com to let us know that you've checked around and still can't find it. We'll get it sorted ASAP. Thanks, Chris

Posted 4 years ago

“Bad customer service . I tried Contacting them via email and also try to shoot them a message on Instagram yet no updates on my package. It’s been quite a long time now and I need my items for a function. The fedex website said it should be there at 10:30am on the 28 of May but nothing came. It has been dispatched but I am receiving no updates on my package. I ordered two items and I expect to get them. If you’re doing business then you should do it professionally. This is a lot of bs and I am so pissed. Not to mention I paid extra for express shipping. This is ridiculous”

Helpful Report

Posted 4 years ago

Hey Danielle, We're so sorry for the delay with the delivery of your order. This was delivered on June 3rd, I've refunded the $9.99 delivery charge you paid because of the delays. This will show back in your account no later than next Monday. I've checked for contacts from you but haven't been able to find any. Our general customer service email address is customer.services@prettylittlething.com if you have any questions. Thanks, Chris

Posted 4 years ago

“Worst service ever!! I ordered on May 18th and my order was supposed to arrive this past Tuesday, May 26. I continuously check the tracking to see no change in estimated delivery time and when I called FedEx, they told me customs had received the packaging with no content!! There is no customer service for me to get in contact with about my order. This is very frustrating!!!!!”

Helpful Report

Posted 4 years ago

Hi there, We're so sorry that about what happened. We are investigating this as a matter of urgency to ensure it doesn't happen again. A claim has been filed with our courier and we issued a full refund for your order on June 3rd. This should be showing back in your PayPal account by now. Let us know if we can do anything else to help. Stay safe, Chris

Posted 4 years ago

“Absolute joke. I spent over £200 on PLT hoping to get some decent summer clothes to last the season however, the quality and look of the clothes is absolutely appalling.”

Helpful Report

Posted 4 years ago

So sorry to hear that you're not happy with the quality of your items. Please return the items to us for a refund so that we can check them out. Full information on how to return items can be found at https://www.prettylittlething.com/returns-policy Thanks, Chris

Posted 4 years ago

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Helpful Report

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews