PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got two skirts. The quality is terrible on one of them and the other one is a different color from what I ordered. They are not getting back to me on refunds or exchanges. Highly do not recommend”

Helpful Report

Posted 5 years ago

“I have used this company 2x First time was for two pairs of jeans in a size 10, they took ages to arrive, very costly products over the odds for the cheap quality. All i'm going to say is the jeans looked like a small tent, baggy bum area and on legs, hugely disproportioned jeans. The teeny weeny waist was the only part that fitted and they looked awful overall. Both jeans were returned. Second order I bought what looked like nice jeans on the online store, skinny high waist shape jeans! This was a number of years later and I assumed this order wouldn't be as bad, surely PLT took ages over a week, dispatching the item and described them as delivered to my porch by courier, at 1pm. Seeing as there was no package delivered to my door. Understandably baffling and wondering if someone had swiped the parcel left seeing as it wasn't there, I contacted PLT. Perhaps Hermes had delivered to the wrong house? It took over a day to respond to my enquiry. They didn't apologize in any way just said they've looked into it and the parcel has JUST been delivered today (over one day later after Hermes had confirmed it had been delivered) The jeans again, looked like a tent! From the butt downwards, nothing skinny about them. The waist so small there wouldn't be much point in buying a size down. Thin cardboard material with a burnt smell, and loose button so cheaply stitched it would probably fall off in one wash. Nobody fits "shape" jeans like this unless you've had bum implants. Doesn't matter if you work out or have a good body. It looked nothing like the description. £25 jeans are going back, don't waste your money.”

Helpful Report

Posted 5 years ago

“I made an order on their website as they were currently offering 40% on the homepage with the code “DOLL40”. The code kept saying “invalid” even though there was about 1 hour 30 minutes before it was going to expire based on the timer. I processed the order and messaged them on Twitter immediately, and even provided screenshots to them to let them know the issue with the coupon. I was given the run around saying they were unable to do anything after an order was placed even though it was their fault. They even mentioned that the coupon not working was a “known issue”. It’s a known issue, yet they are unable to write their wrongs right. I’m very disappointed with how they dealt with this issue. As the customer service was not satisfactory, and they do not hold the customer first, I would not recommend shopping here.”

Helpful Report

Posted 5 years ago

“I made an order on their website as they were currently offering 40% on the homepage with the code “DOLL40”. The code kept saying “invalid” even though there was about 1 hour 30 minutes before it was going to expire based on the timer. I processed the order and messaged them on Twitter immediately, and even provided screenshots to them. I was given the run around saying they were unable to do anything after an order was placed even though it was their fault. They even mentioned that the coupon not working was a “known issue”. It’s a known issue, yet they are unable to write their wrongs right. I’m very disappointed with how they dealt with this issue. As the customer service was not satisfactory, and they do not hold the customer first, I would not recommend shopping here.”

Helpful Report

Posted 5 years ago

“Ordered loads of items for a birthday night out. Arrived late to begin with and so had a day to find something new... as ALL the pieces were awful. Nothing fitted, some too big, some too small (and I ordered the same size in everything). A bodysuit came with the same poppers on both ends so I couldn’t even fasten it if it did fit. Also rubbish quality, not what it looks like online.”

Helpful Report

Posted 5 years ago

“SUCH bad quality, none of the clothes fit right (and i ordered a few). I hated all of them. made me feel so terrible- some were too small, others too big, the materials felt like plastic, the shirts weren’t even seen properly- there were holes in the hem. i’ve bought better at primark for 1/4 the price. awful.”

Helpful Report

Posted 5 years ago

“since I first opened my account I spent a lot of money of your website but it's been 3 moths that every single time wrong items come. It's unacceptable. people cannot spend their days at the post office cause of your mistakes I have never had this problem with other websites. I'm sick and tired of this. If you don't do something immediately I will close my account and I will encourage everyone to stop ordering from you.”

Helpful Report

Posted 5 years ago

“Order a few things for smarter days at school/prom and everything came ill-fitting and cheaply made - with seemingly a lot of the items being made out of a scuba type fabric (if it was meant to be tight fitting). Delivery was prompt but I was not sent a confirmation order until the day before I received my parcel, and the site said I would receive my parcel on 1st January (despite me ordering in May!). Nothing fit me on my top half, I would bother ordering tight fitting tops if you're anything less than a C cup, if that. Done of the things I brought were well made or cited me, and I doubt anything would've lasted after one wash in the washing machine had I kept any of it!”

Helpful Report

Posted 5 years ago

“STAY AWAY FROM THIS SITE. I ordered to Canada and the sizes were not true to fit. The problem was not this, but the fact that after being charged $15USD to ship to Canada, they refused to refund me the full order amount. Looks great at first, but unfortunately not worth the loss of $ or struggle after.”

Helpful Report

Posted 5 years ago

“Highly disappointed! I ordered a item for a special occasion. The dress was not as advertised! Cheaply made. I’m so disappointed in pretty little thing”

Helpful Report

Posted 5 years ago

“first and last time I bought clothes from pretty little things, and I have to say, the material is awful. Never buy clothes from them.”

Helpful Report

Posted 5 years ago

“I bought a pair of black high waisted jeans and was disappointed as the material of them, for £15 I was not expecting a lot but I would have been able to find better quality somewhere like primark the sizes of jeans were not accurate enough and I didn’t have the option of getting short long or regular which I think should be done to ensure that when someone is buying something they know exactly what they are buying. Other than that I use pretty little thing all the time but jeans from here I would not recommend!”

Helpful Report

Posted 5 years ago

“Complained once before about some items being different to what’s shown on the website and bad quality with marks and holes in, thought I’d give it another try few years later, paid £6 for next day delivery planning to wear the outfit for the day the dress was delivered, the parcel never came at all. I am still waiting for the parcel currently the team and customer care keeps telling me to wait till 9pm and not helping me find where my parcel is, wouldn’t recommend to anyone.”

Helpful Report

Posted 5 years ago

“Ordered a pair of size 7 shoes and when they came there were no where near size 7 more like 4/5 they were so tiny and I was gutted cause they were acc very nice”

Helpful Report

Posted 5 years ago

“hoodie came different colour and material to what i ordered waste of money. The whole pocket was ripped. Fuming”

Helpful Report

Posted 5 years ago

“I complained last year after a few returns took almost a month, I seemed to always have issues but.... It's nice to see you listen to customer feedback as the last two returns have been completed in under 4 days! Definetlty the easiest & quickest online retailer now for returns thank you for making your returns process better :)”

Helpful Report

Posted 5 years ago

“Great customer service but the clothes material is terrible for what you pay for.”

Helpful Report

Posted 5 years ago

“Quality of the clothing items on pretty little thing is just a joke compared to the prices they charge. Id much prefer spending that little bit extra on misguided to receive the quality id expect for the price I am paying. Only thing I will say is the customer service is very efficient and helpful when I was returning my clothes for the third and last time I order from pretty little thing.”

Helpful Report

Posted 5 years ago

“TERRIBLE CUSTOMER SERVICES. THIS COMPANY DOES NOT TAKE OWNERSHIP FOR THEIR ERRORS NOR DO THEY OFFER ANY COMPENSATION, NOT EVEN A DISCOUNT CODE. I ORDERED A MATCHING SET AND ONLY AFTER THEY TOLD ME MY ORDER WAS DISPATCHED, DID THEY TELL ME ONE ITEM FROM THE MATCHING SET WAS MISSING AND THAT IF I WANTED TO RETURN THE OTHER ITEM THAT I WOULD HAVE TO PAY FOR THE RETURN POSTAGE. QUITE FRANKLY THE RESPONSE TO THE EMAIL I SENT WAS DISGRACEFUL AND SIMPLY SAYS THEY DONT CARE ABOUT MY LEVEL OF CUSTOMER SATISFACTION. DO NOT SHOP ON THIS SITE AND DONT RECOMMEND ANY FRIENDS TO THEM EITHER.”

Helpful Report

Posted 5 years ago

“The clothes are rarely of a good quality and the "next day delivery" is almost always at least 3 day delivery!”

Helpful Report

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews