Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Great content on the website but when I received my items one of them was damaged and it wa supposed to be a Christmas gift. Not impressed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Not a review on the products purchased, however, using Hermes as your courier service makes the entire experience a complete pain. Twice they have missed scheduled deliveries and had the audacity to claim that I wasn't home to receive it.”

Helpful Report

Posted 4 years ago

undefinedHello, Thank you for your review We can see that your order has now been delivered within your estimated delivery time frame. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“Not recieved my order”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review We can see that your order has now been delivered after the time of this review within your estimated dates. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“Was fairly impressed with the prices and the gift ideas were great but I ordered a bath pillow for a birthday present and it has come noticeably damaged so now I can’t actually give it as a gift”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 4 years ago

“I ordered a “letterbox” bottle of Hardy’s red wine expecting it to be delivered In a letterbox-sized box as shown on the website picture, however it came in a letterbox sized box within a very large cardboard box with an abundance of plastic bubble wrap which made it seem pointless advertising it as a letterbox wine which it wasn’t! However, I have no complaint about the bottle of wine itself which I was very happy with, but feel that the website was disappointingly very misleading which took some of the pleasure away from ordering this gift.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we'll look into this with the team. We hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I havent received my order yet. They came when I was out yesterday and left a note to say they would deliver today but they havent. I have been in all day”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We can see that your order has now been delivered after the time of this review We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“Delivery time was extremely slow. Contacted customer services after 5 working days and was told to wait up to 14 WORKING days. My product arrived exactly 14 WORKING days which is really bad considering the cost of postage paid for the delivery, and also when I receive emails stating my item had been despatched 3 days earlier. Will not use again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. Thanks, Prezzybox

Posted 4 years ago

“Received half my order no confirmation of it being delivered still waiting for the other item”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 4 years ago

“Still haven’t received the order. There is at delay with Hermes. I am not pleased with the delay.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox

Posted 4 years ago

“Shopping experience good, Delivery seems to be the issue. I still have not received my purchase due to delays with Hermes. No card left on first attempt only an email received. Second email receive not able to deliver with email me again tomorrow”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We've had a look at the tracking for your order and can see a delivery will be attempted today between 2 and 6. Please do not hesitate to contact us should you have any further queries. Thanks, Prezzybox.

Posted 4 years ago

“Well the item still hasn't been handed to the courier yet even though I was told it would be four days ago so, if honest, not great. Told on the phone to wait for another four days before contacting your team again so I'd say pretty dire at present.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“3rd December - not arrived”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We have checked your order and can see that your estimated delivery dates are Thursday December 3, 2020 - Friday December 4, 2020. We politely ask that you allow a little extra time for your order to arrive. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Why use Hermes delivery when they are renowned for being the worst. My items have just been left in the street while I’m at work. Amazing.”

Helpful Report

Posted 4 years ago

Hello Richard, Thanks for your review. We've checked the tracking for your order and can see that due to there being no safe place to leave your order, our couriers will try again on the next working day. If you'd like to talk to us some more about this, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“I haven’t received my order yet?!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We've had a look at your order and can see your estimated delivery dates are Wednesday December 2, 2020 - Friday December 4, 2020. Your order is with your local courier and should be arriving today. Hope this helps! Thanks, Prezzybox

Posted 4 years ago

“Placed an order on Monday and now Thursday and still no confirmation of delivery date?!”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Very badly packaged. Meaning my item was damaged. Disappointed as it was a present for my wife.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 4 years ago

“Website easy to use . Lovely gifts . Delivery on the other hand ridiculous given a estimated arrival and it hasn't arrived. Deffinatly not happy with with delivery status and not knowing when my parcel is going to arrive.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 4 years ago

“Hi very disappointed with my order pieces of soap far smaller than expected, size on description misleading was expecting pieces to be larger, also did not realise vat was added to cost and postage at checkout.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“Delivery is expensive. Was supposed to take 1-2 working days and it has now been 5 working days and I still haven’t received my delivery. Not worth the cost of the delivery.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We’ll deliver your parcel today between 11am and 3pm Kind regards Prezzy box

Posted 4 years ago

“I still haven’t received my order!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews