Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three days after my order was due and still no sign.... yet I'm asked to submit a review??”

Helpful Report

Posted 7 years ago

“A week and 2 days after placing my order and still not received anything. This is 5 days after last delivery slot.”

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Posted 7 years ago

“Hate writing a bad review but the “pressie” I ordered on 05th Dec still has not arrived and it’s now 17th Dec. I ordered from Firebox and Wicked Uncle on the same day and their packages have arrived within days. Very disappointing as I wanted to repost this “pressie” along with the other items for delivery for Christmas and looks like it’s going to be too late. Very disappointed with my very first order 😳”

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Posted 7 years ago

“I wasn't given an indication of the delivery timescale. My order arrived 7 days later which was sadly too late as I needed it for a present. The returns process is slow and frustrating - you have to email or telephone prezzybox in to get the returns information which seems unnecessary.”

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Posted 7 years ago

“Parcel was lost and I was not refunded my express postage when a replacement was sent”

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Posted 7 years ago

“Arrived late, very late and missed my granddaughters birthday. The whole reason behind the purchase.”

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Posted 7 years ago

“Secret Santa item arrived too late, had to purchase an alternative gift from elsewhere.”

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Posted 7 years ago

“The items packaging is ripped and dented. This is suppose to be a gift for someone and now they will be very disappointed.”

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Posted 7 years ago

“not received items yet”

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Posted 7 years ago

“I’m still waiting for my order to be delivered a week later than expected”

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Posted 7 years ago

“I placed an order on 7th December and was advised that the order would be delivered between 8th and 12th December. The delivery was received on 15th December with the confirmation of dispatch e-mail being received on 14th December.”

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Posted 7 years ago

“The web site is very good, easy to use with a friendly interface however I am still waiting for delivery idea gift ordered long ago with only one delayed update advising that the product should be on route. Still waiting.”

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Posted 7 years ago

“Good online service but paid £5 for delivery before a certain date and it arrived 2 days later, rendering the gift useless”

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Posted 7 years ago

“Still not received what I ordered”

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Posted 7 years ago

“Delivery service very poor. Says you van track order then use delivery company whistl that does not provide this service. Diaspointed.”

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Posted 7 years ago

“I still have received my order after 10 days. I have had to go and buy another gift now as it has not arrived in time.”

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Posted 7 years ago

“I have sent two emails regarding not getting my delivery and still had no response. this was ordered in plenty of time for a secret santa on sunday 17th and looks like it wont be here? so would not order anything again if this doesn't turn up. please call with reponse 0777169191”

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Posted 7 years ago

“Delivery was too late and packaging damaged”

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Posted 7 years ago

“I was given a time frame of which my delivery was supposed to arrive, but it arrived two days after that. Considering this is a business dedicated to presents, it’s essential they arrive at the time they have stated. It caused an inconvenience to me, as it was supposed to be a secret Santa gift and now I have to return it because it arrived late.”

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Posted 7 years ago

“I have ordered two personalized shot glasses and a personalized teddy bear with a jumper. Both glasses came scratched and i have only received the jumper without the teddy bear. I am very dissapointed in this service as all three items were supposed to be Christmas presents.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews