Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t arrive within 1-2 working days. Made the item no longer usable as it was for a gift swap.”

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Posted 5 years ago

“Two gifts due wed/thurs 18th/19th dec !! now 1030 fri 20th and still no sign !!!”

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Posted 5 years ago

“Next day delivery option was taken. Four days later still not arrived.”

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Posted 5 years ago

“Disappointed. Paid extra for express delivery due to time restrictions. Parcel did not arrive within agreed timescale. This was not due to delivery company. They did not receive parcel until the day delivery was due.”

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Posted 5 years ago

“My parcel was due to arrive yesterday 18th or today 19th December but have not received it yet”

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Posted 5 years ago

“Delivery promised two days after order day but hasn’t arrived. Had to phone on day 3 to be told it may turn up on day 4 or 5. Not ideal when it’s a present for somebody.”

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Posted 5 years ago

“I placed an order on Monday night at 6 pm I paid for it to come next day delivery it said estimated delivery Wednesday the 18th of December it yet still hasn’t been delivered! I contacted prezzy box, they said the couriers are busy! I understand it’s a busy period but when some one pays for next day delivery then they should expect it”

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Posted 5 years ago

“Goods not received over a day after promised delivery.”

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Posted 5 years ago

“My order still hasn’t been dispatched so quite disappointed”

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Posted 5 years ago

“Awaiting response for recent order...”

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Posted 5 years ago

“Ordered a couple of things. 1 was really good. 2 were very disappointing, who have returned if id had the time”

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Posted 5 years ago

“You have only sent one of the two jars I ordered. I have received the one with Sheila on but not the one I need urgently for Christmas with Peter written on. Please will you acknowledge this review and try to do something about the missing jar. Sheila fieldhouse wife of Malcolm Fieldhouse.”

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Posted 5 years ago

“Was given an estimated delivery date..now being told after ordering and payment that there is a delay..due to back orders..this needs to be made clear before purchase..been in site this morning..no warning of backlog of orders and external supplier issues..I hope my item arrives as described and before christmas(as promised by customer service)..this will influence my next review of this company..better comms before purchase please!”

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Posted 5 years ago

“I am still waiting for it to arrive! So difficult to review”

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Posted 5 years ago

“The order is delayed and won’t be here in time for Christmas . This means that I won’t have anything to give to my dad”

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Posted 5 years ago

Hi Millie, Thank you for taking the time to leave a review, you're feedback is extremely important to us. Please can you contact our customer services team by email (cs.team@prezzybox.com) so we can get this resolved as quickly as possible for you.

Posted 5 years ago

“Ordered 12th for delivery by 13th/14th. Today is 17th and still no delivery or update/tracking email.”

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Posted 5 years ago

Hi Helen, Thank you for taking the time to leave a review, all feedback is important to us as we're always looking for things we can improve on. Please can you contact our customer service team by email (cs.team@prezzybox.com) so we can provide you with an update and get this resolved for you as soon as possible. Thanks again.

Posted 5 years ago

“did not keep me updated about where the product was. I was left confused as to when it would actually arrive.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review, your feedback is extremely important to us. We're sorry that your experience with us wasn't a good one. Please contact cs.team@prezzybox.com if you have any other queries regarding your order. Many thanks.

Posted 5 years ago

“I ordered a hero’s tin for Christmas but had to cancel it as I couldn’t use profanties”

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Posted 5 years ago

“Placed an order which I emailed to cancel 15 minutes later, as there is no direct option to cancel. However, bizarrely, these emails are not linked to the order, so was told it had already been sent for shipping. Customer service was ultimately helpful and I did receive a refund, but the system needs addressing so it is easier to cancel orders.”

Helpful Report

Posted 5 years ago

“1) After I have ordered you are telling me ,Delivery will be between , 23rd December-31st December , 2)If it doesn't come on the 23rd -24 December it's really not much good to me 3)And my Main concern ,I only ordered 1 jar ,& because your website stopped ,when I was in the middle of ordering ,I was reordering ,& you have billed me for 2 ,& when I complained you stopped answering me ,Not Happy”

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Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews