Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“It comes as advertised. The down side to it, was that the vynl has come out pixelated around the edge, and for 20 pound I expected a better quality finish.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Was told on website product would be delivered on Tuesday 5th December (no time given). It didn't turn up on Tuesday nor have I been given a different date. Just want to know when it's coming”

Helpful Report

Posted 4 years ago

Hi, Thank you for your email! We are working hard to get all of our orders out so that they arrive in time for Christmas. If you have ordered before the cut off date then there is guaranteed before Christmas delivery as we will be sending your gift via express delivery. We will be dispatching your order as soon as possible and it will definitely arrive in time for Christmas. We can see you order has been dispatched and is on the way to you. Thanks, Prezzybox.

Posted 4 years ago

“Only ordered one gift for an Xmas present. It arrived in a broken box with the cardboard packaging ripped open. No damage to the delivery packaging so have to assume it packed that way. Useless for a gift without an embarrassed explanation.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Limited selection of presents. Did not make it clear that you do not accept American Express and simply reverted to the purchasing screen without making it clear that the payment had not been accepted.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry that it was not clear your payment had failed. We'll pass your feedback to the relevant team and get this looked into. Thanks, Prezzybox.

Posted 4 years ago

“Please send me my purchase before you ask me to review it.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“The size of the cup is too small for the amount it cost”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Description very misleading!!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We appreciate any feedback you have. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Disappointed that invoice is being sent with gift as there was not option not too!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We do not include any pricing information with our deliveries. The only information included is the product details and the address on the order. The invoice is sent to your email. We hope this helps! Prezzybox.

Posted 4 years ago

“Rather underwhelming, recipes are mostly American”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“I still haven't received my parcel yet.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“I will be returning the items.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“it was OK”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Not happy, ordered the item, two days later received a email from Hermes saying there is a problem with the delivery and will be in touch !!, first and last time I use Prezzybox.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Still not received parcel”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Still waiting for my order”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“My order arrived yesterday via Hermes, the packaging was badly damaged and the dividers between each bag of popcorn had flattened meaning instead of different areas for each type all the bags were together.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“The website is excellent , choice of gifts great however I ordered on a Saturday hoping for delivery Sunday . I paid £9.99 for this option and confirmed order only to be emailed to say won’t arrive until Tuesday . Yes it’s on the T&Cs however it should block paying for overnight from Friday eve until Monday if not available . Sadly it’s now Tuesday at 5.30pm and my friend has still not received his gift . I have been offered £4 refund but really delivery should be free for a what’s looking like a 4 day wait”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Parcel came damaged on the corner and there’s an s on the end of the name so the message doesn’t make sense little things detracting from shopping experience”

Helpful Report

Posted 4 years ago

Hello Michael, Thanks for your review We're sorry to hear you weren't completely happy with your order. Our website does note that the 's will be added by our production team for this item. Unfortunately we've had no contact from you to advise that the parcel arrived damaged. Please contact us so we can make this right for you. Thanks, Prezzybox.

Posted 4 years ago

“This order was dispatched on the 24th of November, its the 6th of December and it still hasn't shown up, while I understand this can be normal, not giving the option to track the parcel isnt ideal really, as its literally is just a waiting game.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“Not got it yet. Delivery not flexible. You have to be in!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews