Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had to chase the delivery twice and each time items that were in stock have gone out of stock. If I hadn’t chased the items would the delivery ever have arrived?? Vicky was amazing but still didn’t deliver, I’m still awaiting the order and the refund........I now have to source Christmas stocking fillers, with less than a week to go........Merry Christmas”

Helpful Report

Posted 7 years ago

“Ordered on the 9/12/17 and only got despatched on the 18/12/17 so still hasn’t arrived. Plus one of the items ordered is now unavailable and was only told I will not be receiving this item on 18/12/17.”

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Posted 7 years ago

“Present bought for a party arrived 3 days after the end of the estimated delivery time frame- rang you 3 days after dispatch and you could give me no info on tracking or delivery. Contents when they finally arrived were fine but by then surplus to requirements!”

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Posted 7 years ago

“I ordered a small book which had obviously had a very big sticker on which someone has tried to remove but had left part of it on that won’t come off .... it’s only a small book so it looks awful very disappointed indeed”

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Posted 7 years ago

“Delivery was late”

Helpful Report

Posted 7 years ago

“Still haven't received delivery, despite ordering 11 days ago and paying for the delivery.”

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Posted 7 years ago

“Item never arrived. Customer service very good at arranging a refund but I still had to dash around to find a replacement gift at short notice. I have had no problem with other deliveries during the Xmas period.”

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Posted 7 years ago

“The content wasn't worth the cost of the product”

Helpful Report

Posted 7 years ago

“Very slow at replying to emails, no tracking number on purchases The chat is slow, they don't really care how long you wait for a reply Not really sure I would use them again Maybe they were rubbish because its Christmas, but my order was over 10 days away from Christmas, made no difference though, never did get a tracking number or a final email about delivery”

Helpful Report

Posted 7 years ago

“Still awaiting delivery of my item, I know it’s a busy time but other company’s can get my orders to me within 2-3 days one company even got it to me the next day. All I can say is that I’ve been waiting for a week now so the delivery side is poor & slow.”

Helpful Report

Posted 7 years ago

“the order process was fine but after that I heard nothing. The estimated delivery date was said to be over 5 days the following week. On the 5th day I phoned to find out what was happening and was told it had not been despatched but would be sent next-day delivery and I would get email confirmation - which it wasn't and I did not. It arrived 2 days later (and too late for Secret Santa) and at the same time I got an email saying it had been despatched 2 days before I phoned. So I won't be using Prezzybox again as I can't believe what they tell me.”

Helpful Report

Posted 7 years ago

“Still haven't received an order that was supposed to have arrived by last Friday; ordered in plenty of time for a secret Santa gift needed for yesterday, had to go out to buy another gift.”

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Posted 7 years ago

“I got only item and I'm still waiting for the others. It's been 2 weeks. I'm starting to have doubts!!!”

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Posted 7 years ago

“2 weeks after paying £6 for next day delivery and still nothing. Thankfully, customer service were kind and appeared to be helpful, although I still haven’t received anything.”

Helpful Report

Posted 7 years ago

“My parcel was delivered late - it was for the office secret santa so had to buy something else in a rush! Not happy did chase it but your agent wasn’t particularly helpful.”

Helpful Report

Posted 7 years ago

“Took longer than expected to arrive. Once the product arrived I was disappointed to find I paid £6 for 5 biscuits. Rip off, will not buy from here again.”

Helpful Report

Posted 7 years ago

“Delivery took longer than expected and some of the item was broken”

Helpful Report

Posted 7 years ago

“Delivered late. Was a secret Santa gift to be delivered 13-15 December. Needed it for 16th and didn’t arrive until afternoon of 16th so couldn’t use.”

Helpful Report

Posted 7 years ago

“I paid extra for one day delivery for my secret santa present. Did not arrive in time. My parcel finally arrived over 1 week after purchase”

Helpful Report

Posted 7 years ago

“The parcel was found this morning Sunday 17th December, on the patio in our garden, in a place that it was unlikely to be seen. the courier did not leave a card explaining this. I have no idea how long it has been there, but it was very wet and the outer packing was sodden. The inner box does not appear to be damaged although it feels damp. I was disappointed because the inner box had obviously had a label on it, which had been torn off which has spoiled the look of the gift.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews