Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well do believe i asked you to change design from multi face to one large photo within half a hour of order you didn't reply and went ahead with multi face saying you could not do it as a large print but didn't inform me and i don't like them but silly socks have managed what i wanted”

Helpful Report

Posted 5 years ago

Hello Thank you for your feedback, we can see a member of the team has contacted you regarding the multi-face socks. We are sorry you are unhappy with your order, these socks are printed as shown on our shopping page. The image provided by you is printed multiple times over the socks for the multi-face effect. If you would like to speak to a member of the team we are happy to have a chat with you. Many Thanks Prezzybox

Posted 5 years ago

“I recently won a prize of a light up cushion. Ordering was easy a d it arrived packaged nicely and fast. I thought it would make a great gift for someone at christmas but when arrived the battery pack inside was slightly broken so couldnt really give to someone else, but wasnt a huge issue my kids loved it anyway. But after it being on only twice- two evenings for a hour or so each time the only colours that work are red and green. There were lots of colours to start with and the remote controlled them all but now doesnt matter what you press its red or green. Not sure what's wrong with it but glad I didnt purchase it or give as a gift as clearly not made to last or be used ever! Shame as the idea seemed nice”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I buy quite a lot from prezzybox. Last night I was sent an email offering me a discount of 10%. I wrote down the code but when it came to paying there was no option to present the code so after spending nearly £80 I didn’t get my discount. Also they repeatedly get my surname wrong. I appreciate its an unusual one but they should get it right!”

Helpful Report

Posted 5 years ago

Thank you for taking your time to review Prezzybox. We are contacting you directly regarding this to try and resolve these issues for you. Speak soon!

Posted 5 years ago

“It is imposible to change billing adress if you live abroad. So you cannot send gifts to your friends. And there is no note for gifts.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review and the feedback, there is no need to change your billing address, We don’t include any pricing information with our deliveries - the only details included are the delivery address and the items ordered. Your invoice for the order will be sent to the email address you’ve given us. Some of our items are available with a gift note, please contact a member of the team on csteam@prezzybox.com so we can help you with this in the future. We hope this helps!

Posted 5 years ago

“Not yet received item please confirm delivery date”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry. Your order left us on 28th August. Please do get back in touch if you need any help. Many Thanks Prezzybox

Posted 5 years ago

“Site kept crashing I finally completed the order after 5 attempts”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem during the order process.

Posted 5 years ago

“I cannot review at this time..... AS I HAVEN'T RECEIVED IT YET!!!!!!”

Helpful Report

Posted 5 years ago

“Very disappointed with the items. Everything about it is poor quality, the items and the packaging.”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your items. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 5 years ago

“Delivery details not clear. I checked delivery times and prices, paid for next day delivery but as personalised item will be delivered a day late. Spoke to someone at customer services who was polite and explained but not clear at all looking on the website.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback on your order. We are really sorry you felt our delivery times were unclear. We do have a link to all our delivery information on our page to provide more information for our customers. This includes more detail for postage of personalised items and international delivery. We appreciate all the feedback from our customers and this is something we will look into with the team. Many Thanks Prezzybox

Posted 5 years ago

“My item arrived one week late, making it too late to offer as a birthday present for a friend who has now gone abroad. On top pf that, the product came plain white, whilst online it was advertised as having pink handles and interior.”

Helpful Report

Posted 5 years ago

“I’ve made an order and it says 0 quantity and only charged me my delivery charge I need to get this sorted ASAP”

Helpful Report

Posted 5 years ago

Hello Daniel Thank you for your review, we can see this issue has been dealt with by our team. If there is anything else we can help you with please do get in touch! Many Thanks Prezzybox

Posted 5 years ago

“Found it impossible to increase the number of customized Toblerone bars. Had to order from another site.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. Unfortunately, Prezzybox had no contact from you regarding this issue so we were unable to help you. Please call in if you ever need our assistance. Our team are always happy to help when we can. Many Thanks

Posted 5 years ago

“I ordered a gift for my friend but there was no option to put a delivery address, so I had to change the address on my Paypal which resulted in my friends address then being the billing address. I emailed straight away and still waiting for a response. I won’t use again.”

Helpful Report

Posted 5 years ago

Hi Michelle Sorry to see your 1 star review. If paying with Paypal then it will automatically register to whatever the delivery details are on your Paypal address as you're aware. The billing details do not affect the order on our site and no pricing information is on the delivery note as explained in our reply to you :) if you're struggling to see our email please do check your junk folder, as by the looks of things your order is currently on hold in case you wanted to add a gift message. Speak soon! Prezzybox

Posted 5 years ago

“Although the bath salts were well wrapped in bubble wrap, when opened the jar has a dent across the top. It would indicate this was wrapped and sent with the dent! This is a birthday present and I will be embarrassed to give this as a gift!”

Helpful Report

Posted 5 years ago

“The vase I sent for as a seventieth birthday present arrived at my house. Obviously I opened it to have a look before posting on . The vase is a good size and the inscription just as ordered. Very nice and good value. This was until I looked at the back and there is a mark in the glass. I am waiting to see if I get a prepaid label to send it back. I am very surprised no one noticed this. Therefore only 2 stars.”

Helpful Report

Posted 5 years ago

“Really disappointed as my parcel did not arrive on time .... even though I was refunded the £3.99. Very disappointed. Spoilt the surprise. I have not received parcel after being told it would arrive today.”

Helpful Report

Posted 5 years ago

“Much smaller and lighter than expected. Not worth the money and the shape not as defined as in the picture. Very dissapointed but unable to send back as needed it as a present . Had to go overboard with the wine to make up for what looks like a cheap decanter.”

Helpful Report

Posted 5 years ago

“I was very pleased with the delivery which was very fast but very disappointed with the presentation of the item. As Prezzybox, in my mind anyway, means present, I would have preferred it to have been in a presentation box and not a plain white one!”

Helpful Report

Posted 5 years ago

“I found checkout difficult - I almost ended up with TWO personalised make up bags. I wanted pay via PAYPAL and I have one touch payment but I found your process , I shop a lot on-line, but I found your checkout process very confusing - I doubt that I will shop with Prezzybox again!!”

Helpful Report

Posted 5 years ago

“Bought this as a present for my son. The only problem he had was that the headphone stand was covered in a slightly sticky, dirty residue which seemed to be from the gold spray paint that may not have cured properly. Cleaning the stand eventually starts to rub off the paint.”

Helpful Report

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews