Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are thinking of ordering from Prezzybox, i really wouldn't. Disasterous order - paid for express delivery to ensure received it in time to give as a gift. Delivered as promised, but wrong item sent. Was just going to use what they sent, but saw that the food gift was 5 months after the Best Before date (5 months!!!!!), so couldn't gift that. Tried to call Prezzybox and just got a pre-recorded message saying they were busy, then it cut the connection. Tried the online form, and received an email saying item had been sent out. Tracking number just linked to the initial delivery, and 11 days later nothing has turned up and no courier notification, so seems like nothing was really sent. Sent another online form (call center still just disconnected any calls), but got nothing back. Just received an automated email saying sorry it had taken so long, but they hope the issue had been sorted (nope, it hadn't!). Replied to the email, but no response yet. Item ordered 9th Dec, still not sorted 24th Dec, with no communication other than inaccurate automated emails.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 2 years ago

“Disgusted with the service as did not receive the item I ordered Not offered a replacement or a refund”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Half of stuff never even came in time way better off ordering from amazon”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Not received, it’s been almost 3 weeks now”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you have not received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Absolutely RUBBISH, still waiting to hear back from customer service”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. All of our couriers were extremely busy and we sincerely apologize for all the inconvenience caused. We can see that your order was delivered before Christmas as requested.

Posted 2 years ago

“Very poor, I ordered several products, one was broken on arrival. I emailed you asking for a replacement and your returns procedure. You replied by sending me a copy of my original order. I sent you another email advising of your mistake and still not had any reply, except twice ow you’re asking me to rate your service . I can only rate it as. Very poor.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“2weeks don't get pilow”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! We really appreciate it and always try to do our best for our clients! I am truly sorry about the issue you are facing with the delivery! As we see it was delivered to you a bit later. Please accept our apologies! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“I telephoned Prezzybox 4 times over almost 2 weeks to get an update on my order (which was supposed to arrive between 12th-15th December), only to be told on the 4th occasion on the 22nd December that the order was never processed! Now the Christmas present will not arrive in time! There is no excuse for this and Prezzybox had known for days that the order was never processed, and only informed me today(22nd December) This matter could have been easily resolved, but for utter incompetence! Absolutely disgusting!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you earlier via email to resolve the issue together.

Posted 2 years ago

“I ordered but not come”

Helpful Report

Posted 2 years ago

We are extremely sorry to hear that you haven't received your order. We have contacted you via email as we require some additional information from you. We do hope to hear from you soon!

Posted 2 years ago

“Shockingly bad! I tried to contact them 4 times to cancel an order, because it wouldn’t arrive in time. They never actually contacted me until 1 of my 2 items had been delivered. Still waiting on part 2 after 3 weeks! Pathetic service & I will NEVER use again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received all items from your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“You will regret asking for this. I ordered items on Dec 7th with expected delivery on Dec 9th. No advice re delivery so I called to be told that the items come from supplier and you would check and advise. Nothing from you so I called again to be told that the "supplier" could not trace the order, now 12 days after my order. Why was I not told this after the first call????? You offered no solution other than a refund, no apology, no explanation, no effort at all. I will NEVER do business with you again and will advise anyone I know to avoid you at all costs. Happy Christmas, I am two presents short.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure it wouldn't happen again

Posted 2 years ago

“Item ordered on the 7th still waiting for it needless to say my presents won’t be getting gifted . No correspondence whatsoever called three days ago spoke to woman who said will get directly back to you still waiting so not a possitive in my eyes .”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“I can’t actually review this item as i ordered on the 7th dec and i still don’t have it . No correspondence from you at all . I called your company three days ago and young woman says i’ll deal with it and get back to you needless to say i haven’t heard a word .Lesson learned don’t order again .”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thanks for the review! I am truly sorry about the issue you are facing with the delivery! As we see your order was delivered successfully. Please accept our apologies for this delay! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 2 years ago

“Still havent even received it”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!

Posted 2 years ago

“Over 2 weeks and still not received my order. Tried emailing, commenting on fb and calling nothing works. Would not recommend.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issued for you a full refund.

Posted 2 years ago

“Still have not received the product”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“My order never arrived and I am yet to receive a refund despite numerous emails and unanswered phone calls! Yodel had no record of order either! Totally unacceptable!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Literally no updates on why my items have not been delivered. Never again”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already sorted everything out!

Posted 2 years ago

“Awful! Parcel did not arrive. Cannot even be bothered to ask for money back. Will simply not use Prezzybox again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“Not even received my parcel yet and you want a review ! Ordered on the 6th December”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already contacted you via email to sort everything out!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews