Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order cute stuff”

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Posted 3 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 3 years ago

“I was a little disappointed to be honest. I mistakenly ordered an ABERDEEN review book instead of an ARSENAL book. I made the order at 11.45pm and realised just after 7am the next day. I was told that my order couldn't be changed because work had already been started on it. I was told that I could have the ARSENAL book at cost price, which I paid for with some extra add-ons. I was expecting to receive both books but I've only received the one book, having paid for two. I'm happy that the work was turned around in good time - much quicker than the time I was told. The quality isn't bad - I hope the recipient enjoys it.”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. Since, your review we can see that your new book has arrived with you. We aim to get orders processed and dispatched as quickly as possible which is why the original was in production. These are very popular items so we have no doubt it will be well received by the recipient. Many Thanks. Prezzybox.

Posted 3 years ago

“Quick, easy and very clear to use. However, not being able to track my parcel has been quite a drag as the delivery is taking a while.”

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Posted 3 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 3 years ago

“Was expecting the gift to be presented nicely as it is a gift after all… was sent directly to receiver and not very nice to open…”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Good stuff! However it would be great if they could give the option to add a personalised message on the order!”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“No problems so far”

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Posted 3 years ago

Thank you for your review! We hope to see you again in the future.

Posted 3 years ago

“Lovely delivery time and slots”

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Posted 3 years ago

Thank you for your review! We hope to see you again in the future.

Posted 3 years ago

“The items (egg cup & spoon) were as expected but the piece of cloth used in the packaging was cut appallingly so I had to discard that, just leaving me with the plastic packaging. The plastic packaging also had an additional slot, which to the gift receiver will look like i’ve taken something out of the gift. Something like this is supposed to feel like a special gift but instead it’s just ‘ok’”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“ordered and payed for on the 4th, havn't got the goods yet”

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Posted 3 years ago

“Unsure as yet as, after Hermes dropped it onto my step, I can't get it to work.”

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Posted 3 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item may be faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 3 years ago

“My shopping experience was alright, my products haven't arrived yet but they do arrive on time.”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Good selection of fun gifts”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“For this review, I am rating the whole Prezzbox experience. I bought 4 Personalised Brass Traveller's Compass's, one for each of my sons. They are excellent and on those, alone, I would give five stars. I ordered them on 14th December with a delivery time of 3-5 working days, followed up by an email that they would arrive between Monday 20th and Weds 22nd December, in time for Christmas. I then got an email on Monday 20th December to say they had only just been despatched. When they didn't arrive on Thursday 23rd December I phoned and was advised they would likely arrive the next day, which they did. Ordered 2 together and the other 2 separately paying 3 lots of postage of £3.99 (total £11.97) but they were all put in one parcel? The product is great but communication around delivery time and postage costs have caused some concern hence only 3 stars.......sorry.”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Great choices, slow delivery”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“So far so good bu present not arrived yet”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Ordering and delivery along with supporting comms we’re all very good. Proof of the pudding will always be the standard of the goods and that is yet to be proven”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Was a bit disappointed that the box to one of my items had been torn - doesn't look great for a gift”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“The product I ordered was good although a little smaller than I thought But I also got an item I didn't order”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“An opportunity to get a personalised unusual individual Christmas prezzie!”

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Posted 3 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 3 years ago

“Although it was sent promptly, I had ticked it was a gift but it wasn't wrapped and the gift card was not in there so the recipient had no idea who it was from.”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews