Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order, I hope it’s going to be ok but have my reservations! Wanted to add a further item to my order, told not possible and to place additional order and pay another delivery charge, found item on eBay for half the cost with free delivery, say no more......”

Helpful Report

Posted 5 years ago

Hello Rob, Thank you very much for taking the time to review Prezzybox, we are really sorry we were unable to add another item once your order was processed, we sent you a voucher to cover the costs for the delivery of your second item, we are sorry you feel we were unable to resolve the issue for you and we can see you cancelled the order, Again we are sorry to see you are unhappy with the service we provided on this occasion, Many Thanks, Prezzybox.

Posted 5 years ago

“I payed for next day delivery the 24th Dec, it did not arrive until the 27th It as surpose to be a christmas presant NOT PLEASED”

Helpful Report

Posted 5 years ago

Hello Thomas, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 5 years ago

“Having placed an order that was needed for Christmas Eve the items were placed outside my front door when it had been raining for days. The box was unprotected cardboard and 2 of the 3 items inside were cardboard meaning that they were damp by the time I got home. I emailed Prezzybox immediately and it took them over a day to get back to me and by this time it was indeed too late for them to do anything about the situation. If they had contacted me straightaway something better could've been done to resolve the situation. They agreed to refund postage which to be honest, was not good enough as it still meant that I had 2 presents that were damaged. By their response Prezzybox obviously deemed this action to be satisfactory which I don't think it was.”

Helpful Report

Posted 5 years ago

Hello Jaime, Thank you for taking the time to review on your order, we are very sorry to see your parcel arrived wet and damaged, we were not made aware there was extensive damage to the items, this is not stated in your original message, Please could you contact the team on csteam@prezzybox.com if possible so we can discuss this further. We look forward to speaking with you soon. Kind Regards, Prezzybox

Posted 5 years ago

“Items ordered as a Secret Santa present arrived late (27th), despite delivery promised on the 22nd.”

Helpful Report

Posted 5 years ago

Hello Tom, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Not received it yet, delay in delivery”

Helpful Report

Posted 5 years ago

Hello Helena, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We can see we have contacted you directly with your dispatch date, If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Paid for next day delivery and still waited 4 days.Will never use again.”

Helpful Report

Posted 5 years ago

Hello Philip, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see we have spoken with you directly but if you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Unfortunately when my item arrived it had a spelling error in the special message. It may have been my fault but I would have thought the item would have been checked before being made or sent out. Very disappointed with it.”

Helpful Report

Posted 5 years ago

Hello Nigel, Thank you for taking the time to review your order, we are sorry to see yo are unhappy that your spelling was not corrected, as our policy states we ask all our customers to check this before purchase, all personalised items are updated exactly as you have written so please double check spelling, punctuation and use of capital letters. We have sent you an email directly to advise you further on how we would like to try and help you, Speak Soon!

Posted 5 years ago

“Quality of products was very cheap and came squashed in the box due to poor packaging 😢”

Helpful Report

Posted 5 years ago

Hi Fraser, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Unable to review as my order still hasn't arrived. Disappointed as it was to be a Christmas present.”

Helpful Report

Posted 5 years ago

“Didn’t arrive in time for Christmas despite guarantees. Lied about its location, not even at the post office when said it was. want a refund.”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“I pay for next day delivery and I received the package after 2days”

Helpful Report

Posted 5 years ago

“Slow service on two items which arrived after Christmas despie items being promoted as Christmas gift. Still not received them and not very happy.”

Helpful Report

Posted 5 years ago

“THERE ARE BETTER PRODUCTS IN AMAZON”

Helpful Report

Posted 5 years ago

“"Make Your Own Neon Effect Sign" came in blue when all details on description state neon pink except for one line that states blue can be sent at random. Very disappointing as Xmas tomorrow, no option to choose and front and centre photo showed pink. Actually that was the only reason I bought anything from prezzynod, but there you go. Otherwise packaging a bit cheap and tacky. Overall a bit disappointed with quality of products.”

Helpful Report

Posted 5 years ago

“Choice in courier has let the whole experience down. Booked in time for Christmas yet delivery has been delayed. Won’t be using again I’m sorry to say - back to Amazon.”

Helpful Report

Posted 5 years ago

“The website was misleading, it indicated is time to order to receive your items by Christmas , I placed the order to be advised of the delivery date in January”

Helpful Report

Posted 5 years ago

“Paid extra for shipping so that i would get it as soon as possible, today, the 23rd was when it was supposed to be delivered it has yet to arrive and haven't received anymore updates since Friday 20th at 23:03 where the tracking information says we got it”

Helpful Report

Posted 5 years ago

“Delivered on time but very disappointed with the result.”

Helpful Report

Posted 5 years ago

“Paid extra for next day delivery as items were needed for imminent gathering, but had to wait 4 days for them to arrive. Orders made at same time from other ebay who were using Royal Mail arrived faster than this one.”

Helpful Report

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews