Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,273 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was not how it looked on picture and it was delivered to wrong address one of my neighbours”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that you're unhappy with your item. Unfortunately, we haven't received any notification from yourself regarding this, so our team haven't been able to resolve this for you. Please contact us on: csteam@prezzybox.com and we would be happy to look into this further for you. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Ordered a ceramic dog money box, got delivered in 50 pieces. Emailed to complain & got another sent next day. The new money box haf a small chip near the mouth area but managed to colour it in with a marker pen.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that your parcel arrived damaged. We would have been happy to send an additional replacement for you, however our team weren't notified of the damage. If you'd like us to look into this further for you, please contact us on: csteam@prezzybox.com. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Glass was filthy when arrived, font is very small, emails were misinformative due to them being automated.”

Helpful Report

Posted 7 years ago

“Some of the balloons were deflated even before it came out of the box on delivery last Saturday. As this was a gift I was very dfisappointed. Will not putrchase again.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We've looked at your order and unfortunately, we aren't able to see any correspondence from you regarding this, so we haven't been able to look into it for you. If you would like for us to look into this for you, please contact our team on: 01927 839041 of csteam@prezzybox.com and we'd be more than happy to look into this further for you. Thank you,

Posted 7 years ago

“The drone arrived on time, however, unfortunately does not work properly as the control button on one side not secure so the drone flies but uncontrollable.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that this has happened. We have checked your order and unfortunately cannot see any correspondence from yourself to notify our team of this issue so we haven't been able to resolve this for you. Please contact us on: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.

Posted 7 years ago

“I'm still waiting for my purchase to be delivered. I'm not totally sure it's been dispatched yet either. It all started promising, easy to place order. Transactions went smoothly, even when i had a question. They emailed me back pretty quick, which was reassuring. Now I feel left in the dark. Constantly checking my emails wondering if today the day. I've only filled this in as it arrived in my in box. There's a day or two left before the expected delivery date pass'es.. But the persons birthday this is for is tomorrow (22.04.17) Maybe just maybe it will arrive tomorrow. I live in hope!!”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We can see that a member of our team is keeping your order chased up with our suppliers for you and will email you as soon as we have received a dispatch date from them. We will be in touch soon to keep you updated. Thank you, Prezzybox.

Posted 7 years ago

“I would like to have selected a date for delivery but that was not possible unless it was for the next day. Knowing that the recipients of the gift would be away I specified that it should be left at the back of the house in a safe area - the delivery driver ignored those instructions and even when a neighbour offered to take in the gift the driver refused to leave it. As a result the gift was returned and now I have had to pay a further £4.00 for delivery. So, not only was there a disappointment for the recipients the gift cost me more than I had anticipated.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that you're unhappy with the service on this occasion. Unfortunately, a courier is within their rights to refuse to leave the parcel in a safe place or with a neighbour if they believe the parcel to be at risk of any kind. We understand however that this situation can be frustrating while waiting for a gift. Your replacement order was arranged to be a sent with a different courier on a next day delivery service, so hopefully this should be with you now. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“The item I purchased worked for 2 minuets and now doesn't work. It's a joke. Don't buy from here”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that your item isn't working as it should, however, we haven't received any correspondence from yourself to notify us of this issue, so we haven't been able to resolve it for you. Please contact our team on either 01827 839041 or via email at csteam@prezzybox.com and we will be more than happy to help you. Thank you, Prezzybox.

Posted 7 years ago

“Items were loosely packed in cardboard. On item was bashed and another item was missing (had to phone up and get that item sent again). Quick delivery though. But very little in the way of protective packaging. Just a sheet of tissue paper. No bubble wrap. Quite poor.”

Helpful Report

Posted 7 years ago

“Nail varnish quality is poor”

Helpful Report

Posted 7 years ago

“Good products. However I had another voucher that went to waste as the ts&cs don't let you use the two vouchers”

Helpful Report

Posted 7 years ago

“No problem with delivery but my order was not as expected. I thought the book would be more interesting for my son to read and more in tune with a boy or girl with whom the present was for. Not sure he will even attempt to bother reading it because it did not have any gripping features in it worth reading it the whole way through. Wish I had bought something else now.”

Helpful Report

Posted 7 years ago

“Its overpriced”

Helpful Report

Posted 7 years ago

“Still haven't received my item so not sure how I can review anything”

Helpful Report

Posted 7 years ago

“I selected presents in the category for girls aged 5 and when the items arrived they said for age 10+”

Helpful Report

Posted 7 years ago

“They say "now with flash" just so you know this does NOT come with flash!!! And I was told that the supplier doesn't even make this with flash at all! You have to buy that part separate for about £40 extra. Be warned.”

Helpful Report

Posted 7 years ago

“My item has apparently been dispatched over a week of purchasing the item which was a gift for Mother's Day.”

Helpful Report

Posted 7 years ago

“The quality of the design on the glass is not good and doesn't look like the pictures. Expensive for what it is.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your feedback. We're very sorry to hear that you're not happy with your item. We have checked your order and we can't see any correspondence from yourself regarding this so we unfortunately haven't been able to look into this for you. If you believe the item to be faulty, please contact our team on: csteam@prezzybox.com, who will be happy to look into this straight away for you. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 7 years ago

“I ordered my product, cancelled it an hour after (Sunday night) and after 13 hours I received an email to say that my product had already been purchased therefore they couldn't do anything about it... This is ridiculous”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry that on this occasion we were unable to cancel your order. The item you purchased is made to order and comes directly from an external supplier who confirmed that unfortunately, the item had already been put into production. Once again, we're very sorry that on this occasion your order could not be cancelled. Thank you, Prezzybox.

Posted 7 years ago

“Delivery was promised certain time when didn't arrive emailed reply said was arriving on same day still didn't arrive until late afternoon next day”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback - We don't ever specify a certain time of day for any of our deliveries. We can see however that your order has now been delivered and signed for by yourself. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,273 reviews