Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are joking I wouldn’t even recommend you to my worst enemy.”

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Posted 5 years ago

“My wife bought an item for my works secret santa,when it arrives it was a lot smaller than I imagined & when taking postage cost into account i would consider it poor value for money.”

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Posted 5 years ago

“Bit disappointed with the plaques as for a present and no presentation box or wallet to put them in”

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Posted 5 years ago

“paid for a next day delivery, received 2 days later.. trying to contact them was extremely difficult”

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Posted 5 years ago

Hello Jordi, Thank you for taking the time to review your order, we can see you contacted us on the 10th and 11th December and a member of staff has contacted you to help you, We are available on 01827 839041 if you need any further assistance, Many Thanks, Prezzybox

Posted 5 years ago

“still haven't received my order”

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Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“Got the review , have not got the item yet ?????”

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Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“Very unhappy gift still not arrived nearly a week”

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Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived yet, We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“Long delivery”

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Posted 5 years ago

Hello Adam, Thank you for your review and the feedback, we are sorry you feel the dispatch times are too long, we can see you ordered a personalised item on the evening of 9th December, we can confirm this was produced on the 10th and dispatched on the 11th, this will arrive with the Royal Mail to the address provided, We hope this helps you but if you need to speak with Prezzybox about your order then please call 01827 839041 Many Thanks Prezzybox

Posted 5 years ago

“It is not prezzybox itself it is the courier they use. I got home and my package was left on my front door step for anyone to help themselves to could have left with neighbour as another courier had.”

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Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your delivery on this occasion. We appreciate all your feedback, Many Thanks

Posted 5 years ago

“Unfortunately the item I ordered wasn’t of great standard when it arrived. I ordered some string lights and 3 of the alpacas on the string are discoloured. Where they should be white, they are yellow.”

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Posted 5 years ago

“Ordered about 9 days ago, still not received, so difficult to comment!”

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Posted 5 years ago

“Gift was for secret Santa but "delivery issues" meant it didnt arrive on time. Contacted for a refund to be told it's been dispatched. Tracking on courier website said they hadn't received it. So left hanging when I shouldn't have had to sort it out. Only reason not 1 star review is I was warned it could be late so managed to buy something else instead. Otherwise, disappointing.”

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Posted 5 years ago

“Not impressed with the items at all. The frame with scrabble pieces is just printed on a piece of paper. The frame is massive and is very poor quality. Also the personalised Parker pen is equally as bad quality. The box is damaged, the engraved writing is almost unreadable and it looks like the wrong box for the pen. I won’t be shopping here again.”

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Posted 5 years ago

“I have not received! I ordered on 24th Nov”

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Posted 5 years ago

“The date that product was supposed to arrive was incorrect. It was 4 days late”

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Posted 5 years ago

“Not as expected”

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Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to take a look into your complaint, we would like to try and help you, Please contact our team on: csteam@prezzybox.com Speak soon!

Posted 5 years ago

“Took several attempts to place order as right at the end kept getting error message however persevered and got there in the end.”

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Posted 5 years ago

“this item is not like the picture it is very small . Disappointed”

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Posted 5 years ago

“Placed 2 orders. Paid for them and still not received anything from November 11th( first order) So not a good shopping experience yet.”

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Posted 5 years ago

Hello, Thank you for taking the time to review your order, we have had a look into your query, Please could you contact the team on 01827 839041 so we can look into this for you, We hope to speak with you soon, Prezzybox

Posted 5 years ago

“the box that the item came in was a cheap nasty cupboard dented and horrible quality!! not impressed with this purchase. I'm going to have to buy a nice box to put the present in!!!”

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Posted 5 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews