Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Items have still not arrived past the postage dates”

Posted 3 years ago

Hello Samantha Thank you for your feedback. We can see that you have been in contact and we have issued a replacement order for you now. Many Thanks. Prezzybox.

Posted 3 years ago

“Unfortunately I Won’t order again from Prezzybox. Ordered 2 of a product and only received one therefore phone call to pressie box. Also ordered another product still hasn’t arrived one week later again yet another phone call to Prezzybox. Let’s see if I receive my products. The ladies on customer service desk were very helpful.”

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Posted 3 years ago

Hello Matthew. Thank you for your feedback. This other missing item will be with you shortly. Apologies for the problems you've had with your order, Many Thanks Prezzybox.

Posted 3 years ago

“Very poor. Only received information after the order was completed and paid for that they couldn't deliver to N.Ireland. unprofessional.”

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Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“My order was cancelled because they do not deliver to Northern Ireland”

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Posted 3 years ago

Hello Debi Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“Wrong words and scratched rubbish”

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Posted 3 years ago

Hello Debbie Sorry to hear this. Can you please send us a photo to csteam@prezzybox.com so we can take a look and get you a replacement if needed. Many Thanks Prezzybox.

Posted 3 years ago

“Couldn’t see the engraving on the bauble marks on the inside of glass for the price plus shipping not good quality.”

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Posted 3 years ago

Hello Tracey Thank you for your feedback. Can you please send us a photo to csteam@prezzybox.com so we can take a look for you? Many Thanks. Prezzybox.

Posted 3 years ago

“I don’t understand how Brexit affects all products except for personalised ones. Just seems like you want customers in Northern Ireland to spend more money. 100% will never try order again!”

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Posted 3 years ago

Hello Laura We are very sorry. It's all just admin that needs resolving. We use various suppliers that have resolved their issue but there are some delays with our warehouse. Apologies again. Prezzybox

Posted 3 years ago

“I am still waiting for my package which is delayed...”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Not delivered. On return to flat. Nothing outside”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Delivery is late and still pending despite paying an extra £6 for express delivery. Maybe you shouldn't rush to ask for a review for goods you've failed to even send,”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Disappointing! For £14 it’s a complete rip off, the cardboard box the sweets came in was damaged and quite frankly look like a recycled piece of card, no quality to the product, the customised name was okay but nothing special, had really high expectations after seeing the image of it but when it arrived it looked nothing like the pictures, I do not recommend this at all! They are robbing you! As a result I will make my own box and put the sweets in and print my own label out! So effectively I paid 14 quid for a few sweets I could of got for about a fiver lol never again…”

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Posted 3 years ago

Hello, Thank you for your recent purchase with Prezzybox and your Review of the service. We're very sorry to hear that on this occasion there was a problem with your order. If you would like. Please email some images of your item to csteam@prezzybox.com and we will look into this further for you. Apologies once again for any inconvenience caused and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 3 years ago

“Dispatched on the 2nd December, on the 11th December still not received.”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Shambolic and spoiled a Xmas surprise as prezzy’s are meant to do.”

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Posted 3 years ago

Hi, Thank you for taking the time to review your order. We are sorry that you feel let down by your order. Looking at your order, This was dispatched on Thursday and delivered for you on Friday. Please can you drop us an email at csteam@prezzybox.com and let us know how we can help. Thanks, Prezzybox.

Posted 3 years ago

“Paid for express delivery, parcel still not arrived yet, do not recommend”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“paid extra for next working day delivery and me part of the purchase was delayed for two days afterwards”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 3 years ago

“Still waiting for item to turn up”

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Posted 3 years ago

Hello, Thanks for your review. We've checked your order and can see your estimated dates of delivery are Friday December 10, 2021 - Tuesday December 14, 2021. Please allow a little extra time for your order to arrive. Many thanks, Prezzybox.

Posted 3 years ago

“The item is OK but the delivery by Hermes was, as always by this absolutely useless company, to the wrong place. Our last SEVEN deliveries by them have ALL gone to the wrong place. Yours was left on top of a dustbin, their idea of a secure, safe place!!!!! If it had been earlier in the week and neighbours hadn't taken it in it would be a soggy mess by now.”

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Posted 3 years ago

Hello, Thank you for your recent review. We're sorry to hear you experienced an issue with your delivery. We appreciate all your feedback and we hope to see you again soon. Thanks, Prezzybox

Posted 3 years ago

“Not seen it yet said it would be delivered by the 10 th”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately our couriers are experiencing a slight delay with some deliveries, your order will be arriving soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 3 years ago

“Placed an order with your site last year which was delivered, my wife was delighted with the gift. So placed an order again this year for the same item only to be notified that that due to Brexit non personalised items cannot be sent to Northern Ireland. Absolutely disgusted!!!! Hate to tell you folks Northern Ireland IS PART OF THE UK!!! Thank goodness I was able to order a similar gift from another company who do supply all of the UK including Northern Ireland. I won't be ordering from your site again”

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Posted 3 years ago

“Not received purchase yet”

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Posted 3 years ago

Hello Thank you for your review, we are sorry for the delay, we have checked your tracking information and it looks like your order is out for delivery today. Please note deliveries can be made up until 9pm during this busy time. If you experience any further issues please do get back in touch. Kind Regards Prezzybox

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews