Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Bought some floating bath lights- utter rubbish. Of 3 light units only 1 working- one damaged internally, one flat batteries even though brand new and one worked one time only, seal damage, water leaked in and it failed...... no QA on goods”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Nice idea, but should have looked at the photos closer, I didn't realise the movie titles were printed outside the scratch area. :-/ (What fun is that??) Was looking for a quick fun stocking stuffer...It would be a a much better gift (and a lot more fun) if the movie titles were not listed..but just the movie category showing and the title a surprise when you scratch it off..like lottery scratch cards. My husband and I have been looking for fun ideas of how to pick movies during lockdown..this is just a new way for us to debate what to watch next. Not much fun TBH.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“My parcel has not arrived yet!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I only got half my order. I chased the second part a week after it was due & was told there’d been an error & it would be resent. When it still didn’t arrive by the following week I chased again to be told it was out of stock now & I would be refunded. That was 2 days before Christmas Day & too late for me to order another present! Not impressed. The item I did receive was fine though.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Wrong item delivered and told only when I chased up that that item not longer available”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“My order arrived well after stated delivery date and after the time required to give to my friend”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Items came damaged, with holes. Only one item came out of 3.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Not delivered yet so not sure how I can comment. Are you inferring that I should have received it by now?”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Guaranteed delivery yesterday. Nothing. Let’s hope today...”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that you selected a standard delivery for your order and that your order arrived within your estimated delivery dates. We hope this is now resolved for you but should you have any queries, please do get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Still not arrived and the email I received said no tracking”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We can see that your order has now been delivered after the time of this email. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“The delivery date changed on item I ordered and I messaged regarding this and this has been ignored !”

Helpful Report

Posted 4 years ago

Hello, Thanks for your message! We can see that a member of the team responded to your email on 20/12/20 and 22/12/20, be sure to check your junk/spam folders. We're sorry if you did not receive this. Unfortunately we weren't able to cancel your order as it had already entered production with our partners. Thanks, Prezzybox.

Posted 4 years ago

“I ordered next day delivery so I could give it to my friend the next day. The face mask came 11 months out of date and the box looked much smaller than the picture. I’m sorry but haven’t had a great experience.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Dispatch email received the day the advert said it would be delivered. Still waiting!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Ordered on the 19th still not received it”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The small bottles of gin were broken.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Placed an order and paid specifically for Saturday delivery. It didn’t arrive on Saturday. It’s now Monday and the order still hasn’t arrived. 🤷🏼‍♂️”

Helpful Report

Posted 4 years ago

ello, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused we have now refunded your next day delivery charge Kind Regards, Prezzybox

Posted 4 years ago

“Poor”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I ordered my partner a Christmas gift and paid for Saturday delivery, it is now Monday and there is no sign of my order despite being encouraged on the site that it would arrive on the Saturday as there was a notice saying orders were running on schedule. Not too impressed as this is my first time using pressybox. I understand as it is nearly Christmas couriers are busy but if I paid for Saturday delivery I expect Saturday delivery.”

Helpful Report

Posted 4 years ago

“Paid for guaranteed Saturday delivery and the courier Hermes didn’t receive the parcel from your side in time and I was not informed so waited in for a parcel all day that never came....... very disappointed is in an understatement”

Helpful Report

Posted 4 years ago

“I ordered Saturday delivery and paid for it too and my gift still hasn’t arrived!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We've had a look at your order and can see that it arrived within the estimated dates outlined on your order confirmation. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews