Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“The product was excellent, but the courier repackaged the item so it no longer was deliverable through the letterbox, which spoilt the whole experience.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Arrived late despite paying extra for next day delivery, with the shipping box very damaged. Thankfully the products were intact, and make good gifts.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Pamper pack was tiny but I should have checked dimensions. Will have to buy something else to go with it for my friend’s birthday. It is small but perfectly formed and I’m sure she will enjoy using it. Very disappointed that second item was out of stock , although still allowed me to order it. Left me hardly any time to replace it for Valentine’s day. Awaiting refund.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Good choice , lacking a delivery date / expected delivery date would be helpfull”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Pictures are very misleading of the actual size of things. Other than that items are well packaged,smell amazing and delivery was very quick!!”

Helpful Report

Posted 4 years ago

Hello Lee, Thank you for all your feedback, We are really happy to hear you are happy with the items received. Please note measurements are shown on the product page to help our customers when choosing gifts, this will show in the product description for your future reference. We look forward to seeing you again soon. Thanks again, Prezzybox

Posted 4 years ago

“Although I checked out as a guest I never received an email confirming so hopefully the item will still turn up.”

Helpful Report

Posted 4 years ago

Hi Shaun, Thank you for your review, we can see your order has completed and a confirmation was sent to you on the 5th February, we have resent this for you today, We hope this helps you. Many thanks Prezzybox

Posted 4 years ago

“Large variety of unique gifts”

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Posted 4 years ago

Hi Amy, Thank you for sharing your thoughts, we are happy to hear you have found lots of unique gift ideas. We hope to see you again soon, Many thanks Prezzybox

Posted 4 years ago

“Nice pretty ribbon but overpriced chocolates. Had better quality good but not memorable.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Although very happy with the experience of the website and ease of ordering a gift for my neice for her birthday disappointed that it didn't arrive on the date or even day after specified even after paying for express delivery!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Although it was extremely easy to make a purchase at a good price I have found the dispatch time of the product extremely slow and have waited for longer than usual compared to other companies.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Bit underwhelming but fine”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“No mention how it is being shipped or who is delivering it or how long to get somewhere in the uk”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. You can find your estimated delivery dates on your order confirmation sent to you at the time of purchase. We can see a member of the team has sent across a tracking number for you order. Thanks, Prezzybox.

Posted 4 years ago

“I haven’t received boxers so can’t review ?”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that your order has now arrived. We hope this is now resolved for you but please do get in touch if you require any further help. Thanks, Prezzybox.

Posted 4 years ago

“I’ve not received my order yet”

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Posted 4 years ago

Hello, Thanks for your review. We can see your estimated dates for delivery are Thursday January 28, 2021 - Monday February 1, 2021. Hope this helps!

Posted 4 years ago

“Quick and easy website but I did not receive any order confirmation”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear that you haven't received your order confirmation. We've just resent this for you, be sure to check your junk/spam folders as occasionally they can end up in there. Thanks, Prezzybox.

Posted 4 years ago

“Majority of experience was good but the only thing that could be improved is not accepting payment if item isn’t in stock. With my order, it took my payment, 1 day later an emailing saying it’s been dispatched then got an email two days later saying one item actually isn’t in stock so will send it when it’s back in stock”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“The gift was not as nice as I was hoping for, but was ok”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Delivery quick”

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Posted 4 years ago

Thank you for the great feedback - we hope to see you again soon!

Posted 4 years ago

“Thank you. I ordered my gift at 6.00am on Wednesday morning and paid £5.99 for express delivery, however my gift has still not being received and no updates or tracking ability to tell me when it will arrive 😢”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“No space for delivery address before payment taken causing stress, I have no idea if it's delivered or not”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews