Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item and it didn't turn up so had to email customer service to be then told the item I ordered was out of stock. I checked online and it stated they had my order in stock but customer service then said there was a error on their website. My order was then cancelled which is very frustrating when it was for a birthday gift this coming week. Very unhappy 🙁”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Order not received within date specified - not a good introduction for ordering from your company again”

Helpful Report

Posted 2 years ago

“I ordered multiple items one was delivered it took me pointing out three items missing before I was informed they are out of stock so now offering a refund bad business practice disappointment now wondering how long my refund will take I would not of paid postage on one item only paid as ordering lots so caught out on that too, if out of stock update system it is not hard in the age of computers, false promises disappointed customers”

Helpful Report

Posted 2 years ago

Hi Joanne, Thanks for your feedback! We are truly sorry for the situation caused. This paid postage has covered 3 items that you have already received and 1 item that is on its way. We`ve already requested the refund for two items that are out of stock. Please allow it some time to clear from the point of processing and return to the card you used. Best wishes, PrezzyBox Team

Posted 2 years ago

“Goods ordered paid first class postage which meant should have received in 2days. 5 days later still not received. Some service from you my first and last!!”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! We have now contacted you for further information. Best wishes, PrezzyBox team!

Posted 2 years ago

“Not received product still”

Helpful Report

Posted 2 years ago

Hi Rebecca! Thank you for your review. We are sorry to hear that you are disappointed. However, we can see that the order has been delivered today at 09:50 am as promised and the recipient has received it. We've contacted you via email and sent you a photo proof of successful delivery. Best wishes, PrezzyBox Team

Posted 2 years ago

“terrible customer service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review. We are sorry for not providing delivery to Northern Ireland. A refund has been issued and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Order cancelled by Prezzybox after being accepted and despite promises from customer service no action taken as requested!”

Helpful Report

Posted 2 years ago

Hi Anne! Thank you for your feedback. We're sorry to hear about your experience. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“I ordered all for my husbands 60th birthday presents, paid, had confirmation email to then get an email to say sorry we don't deliver to Northern Ireland!!! Why didn't this come up when I put my address in for delivery plus have to wait 3 to 5 working days for my refund and had to go elsewhere and reorder and now the gifts won't be here in time.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review! We apologise for the inconvenience. We are constantly striving to improve, so we will do our best to prevent this issue occurring in the future. Best wishes, PrezzyBox team!

Posted 2 years ago

“Ordered £50 of personalised goods - order was cancelled. Won’t deliver to Northern Ireland.”

Helpful Report

Posted 2 years ago

Hello Michelle, Thanks for you feedback! We are truly sorry for this inconvenience. We will work on this so as to avoid such issues in future. Best wishes, PrezzyBox team!

Posted 2 years ago

“It wasn’t that great I ordered a lighter and it came with no liquid in and it was tiny you charged me for delivery and it was £10 not worth it at all I was disappointed with what I received”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear your item is faulty. We have now contacted you for further information, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Do not rely on PrezzyBox to deliver your gift on time, even if you choose next day or Saturday delivery because they certainly didn’t deliver for me. When you call yourselves “PrezzyBox" you need, at the very least, to be able to deliver presents on the day required, otherwise why bother...”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for the review. We are so sorry that we let you down. We completely understand your disappointment. A full refund for the delivery has been issued and this should be showing back in your account very soon. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Horrible unreliable delivery”

Helpful Report

Posted 2 years ago

Thanks for letting us know about this issue, we have already contacted you via email to sort everything out together. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Disappointed with the product, silver cutlery with name etched in gold. Cheap looking. Rang on receipt, still waiting for someone to contact me.”

Helpful Report

Posted 2 years ago

Hello! We have contacted you to resolve the issue, please check your emails! Kind regards, PrezzyBox Team

Posted 2 years ago

“Ordered 8th August with expected arrival date of 13th in time for my Grandson’s birthday. Order never arrived so I sent email of enquiry. Only then was I advised that company did not deliver to Northern Ireland. My personal experience as a first time customer with PrezxyBox was not good with very bad customer service. Very disappointed. Would not recommend”

Helpful Report

Posted 2 years ago

Hi! Thank you for your feedback. We are extremely sorry that we're unable to deliver your order. Our team were informed about the issue and we'll work so as not to have such unpleasant cases in future. Best wishes, PrezzyBox team!

Posted 2 years ago

“i paid for next delivery and am still waiting for my package. Very poor”

Helpful Report

Posted 2 years ago

“Can’t give a review my parcel still hasn’t arrived and it’s a present for my grandson, not happy.”

Helpful Report

Posted 2 years ago

Hi Pauline, We're really sorry to hear that there's been an issue with your order. A member of our customer care team has emailed you directly to help get this matter resolved. Many thanks, Prezzybox

Posted 2 years ago

“Changed the address twice and it still sent to the first address. Got me into big trouble”

Helpful Report

Posted 2 years ago

Hi there, We're really sorry to hear that there was an issue with your order. A member of our customer care team has emailed you directly to help get this matter resolved. Many thanks, Prezzybox

Posted 2 years ago

“Choice of gifts is good. However, there are a couple of reasons for my rating. Although I was given a three day delivery window, my order still arrived two days late. These were birthday gifts; I ordered many things from many different retailers at the same time and this was the only one not to be able to stick to the given delivery window. Also, given the state the order arrived in (ripped boxes, squashed boxes - I can only hope the contents aren't damaged), perhaps my order was used as a football for a while, hence the late delivery. Like I said, good choice of gifts and knick-knacky items, but that's the only positive thing I can say. Not pleased with the service nor the quality of the packaging.”

Helpful Report

Posted 2 years ago

“I didn’t receive the £20 necklace ordered”

Helpful Report

Posted 2 years ago

Hello Emma Thank you for leaving your review. We can see that you have contacted us directly regarding the matter now. Many Thanks, Prezzybox.

Posted 2 years ago

“Parcel arrived yesterday 1st July….. and the marshmallow toasting kit only has a date on it til 14th July. Disgusting !!! This was going to be part of a birthday gift for my friends birthday end of the month so there is no chance on that. Nothing in the description stating a sort date. I will complain on Monday to your customer service. Very angry customer !!!!”

Helpful Report

Posted 2 years ago

Hello Davina Thank you for taking the time to leave feedback. We can see that you have spoken with our customer service team today to resolve the issue. Once again, apologies for the inconvenience caused. Kind Regards Prezzybox.

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews