Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was good but the gift was really not very well finished, in fact it had rough edges which meant we had to file it down to make it safe to give to a child”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Good product but delivered to wrong house. No card through door so got it 2 days late”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear you experienced an issue with your delivery. All delivery details can be found on the tracking link sent to your email. We're sorry for any inconvenience caused and we appreciate all of your feedback. Thanks, Prezzybox.

Posted 3 years ago

“I have, on the previous page!!!”

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Posted 3 years ago

“I was a bit disappointed by the hat box, I was expecting it to be a little bigger and I paid extra for personalised ribbon but only received a pink ribbon. On the plus side it did arrive on time.”

Helpful Report

Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 3 years ago

“Very fast delivery but disappointed with the lack of presentation and no instructions on how to use the product. I had expected it to at least be in a box !”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Thankyou. So pleased with the digger moneybox. Quality item for our grandsons christening.”

Helpful Report

Posted 3 years ago

Thank you for your review! We hope to see you again in the future.

Posted 3 years ago

“I was a little disappointed at the length of time it took to deliver.”

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Posted 3 years ago

“The items were perfect for what I needed but arrived very dirty!! Tags torn off one of them too. I'll just have to clean them before giving them as gifts.”

Helpful Report

Posted 3 years ago

“I ordered a plant and Prosecco popcorn as a surprise for my Mum for her clear-versary The process was easy from start to finish and the selection of gifts is amazing for all occasions. Only disappointing thing from this is all though I placed the order on Saturday I was hoping the delivery service used (Hermes) would have delivered the item by Wednesday or one the day. Slight let down but didn’t ruin the celebrations.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“It arrived on correct day”

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Posted 3 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 3 years ago

“The box of the scratch off poster was damaged … all other goods were fine.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Nowhere to put who it's from on website. Why send a request for a review when recipient hasnt received it yet?”

Helpful Report

Posted 3 years ago

Hello, Thanks for your recent review. You will find an option to add a gift message in the cart, just scroll to the bottom of the page, hope this helps! We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 3 years ago

“not arrived yet but if its as good as advertised then it'll be good”

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Posted 3 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts Thanks again, Prezzybox.

Posted 3 years ago

“I thinking the 35 number will be bigger. And the happy birthday subtitle. But anyway I like it. Thank you”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Very disappointed that my order didn’t come the next day, as promised as it was a birthday present. I am still waiting for it.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“too much for delivery and not even for next day, other than that very happy with the products and the packaging :)”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Personalisation was very cute but I wish the quality of chocolate was a bit higher”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“I was so disappointed that the note was not included, this was a birthday gift and my friend had no idea who to thank!! Poor service over something small but important”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear that you weren't completely happy with your order. Unfortunately we cannot see that a gift message was entered for the order, therefore one wasn't included. The gift message can be added in the cart, just scroll to the bottom and select 'Add a message'. We're sorry for any inconvenience and hope this helps!

Posted 3 years ago

“I did not seem to have an opportunity to specify a delivery address before checking out. I contacted you immediately by phone but as it was bank holiday Monday there was no response so I sent a message via your contact form. However you obviously didn't see the message before despatching the gift to me instead of my friend.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Bought the letterbox wine for a reason because it fits through the letterbox but sadly Hermes re boxed the gift so too big to fit through.left it by the bins so was not put through the letterbox. Was meant to be a suprise but wasn’t till the evening I had to asked if they had received anything through the post. He had to go look for it. 😏”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews