Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery and my present took two days to arrive”

Helpful Report

Posted 7 years ago

“Still waiting for a confirmation and email on when my order is going to come”

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Posted 7 years ago

“Christmas present bought on the 20th didn't even get sent until after christmas. Even with 'guaranteed delivery before christmas.' What a waste of time.”

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Posted 7 years ago

“Spent money to have chocolates in the box but it didn’t come with any. Wrong measurements of pictures which were stated on the website. And the top of the box has a loose fit”

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Posted 7 years ago

“Took 2 weeks to arrive and some of it was missing, unavailable, but I was not informed of this..”

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Posted 7 years ago

“I paid for next day delivery but didn’t get my item the next day!”

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Posted 7 years ago

“See my email dated 26th December for which I haven’t had a reply.”

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Posted 7 years ago

“Item ordered was supposed to have arrived before Christmas (between 20-23 Dec). It did not. It arrived on 27th.”

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Posted 7 years ago

“One of my items had been cancelled and I wasn’t made aware of this until I opened the packaging. It would have been nice if Prezzybox sent me an email informing me of the item they didn’t have in stock.”

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Posted 7 years ago

“Order did not arrive on time despite having to pay a very high delivery fee. Another family member made an order the day after me yet received their order two days later. Not helpful when contacted.”

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Posted 7 years ago

“it was so disappointing. I thought I was ordering a baby Bonsai tree which could be grown on, which seemed a lovely present. But all I got were about 4 small compostable pots and some seeds. It looked so unattractive and so unpromising that I had to buy another present, so I wasted my money. And it arrived late (just in time though, but I'd become nervous).”

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Posted 7 years ago

“Bought an xmas gift expected delivery date 20-23 December, still not arrived as of 27th... pretty poor”

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Posted 7 years ago

“Gift was required for a Secret Santa. When I placed the order it said it would be delivered on 18 December. After paying for the items & £3.99 delivery, the confirmation email said it would be delivered between 18-22 December. The goods were delivered on 22 December, despite being dispatched on 19 December. Secret Santa was on 21 December, very disappointed & embarrassing.”

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Posted 7 years ago

“Some items so small and not worth the money”

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Posted 7 years ago

“one of my items was cancelled and i was not told in advance of the parcel arriving. very disappointed”

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Posted 7 years ago

“Still waiting for my item, nobody has got back to me about where it is so I can't rate your services good I'm Afraid! Would appreciate a reply to my original enquiry asap please this is a Christmas gift now overdue.”

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Posted 7 years ago

“The company confirmed my order of multiple Christmas present items, then didn't dispatch it. Supposedly this was because one item was out of stock, and I should've been notified but was not. So six items hadn't arrived ahead of Christmas with just one further postal day left. It took *several* phone calls to get a one-day delivery sorted out, and then it duly arrived to a new address with the supposedly out-of-stock item included - after I'd already replaced it. They don't get one star because the staff did sort out a last-minute delivery, but it was a bad and stressy experience that you don't want just before Christmas. A shame, because the products themselves were good and well-received.”

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Posted 7 years ago

“Still waiting for an item that was due a week ago... no emails nothing. I’m so annoyed...”

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Posted 7 years ago

“Delivered the wrong item, no time to exchange before xmas day. Return will be processed soon”

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Posted 7 years ago

“The writing on the cup was lopsided, after complaining about this I was told the cup would be reordered. The original order was before the 9th December 2017 so plenty of time to arrive for Christmas. It is now boxing day and I still have not received the amended cup so it is useless to me now as I had to buy another gift in it's place for the recipient.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews