Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I thought the product could’ve been better quality. It was really thin and when writing on it, you can’t really see the writing. I was really disappointed.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Bought two items, the money was taken out of my PayPal but I never received an invoice. I waited but never heard anything, so I bought one item again as I needed it quickly for a present. When I messaged them about the original order, I suddenly had an invoice emailed to me and said it was on it's way. I never had an email apologising, or even acknowledging what had happened. No check about whether I still wanted them or not as I had ordered again. I have given two stars instead of one, because I'm sure the items themselves will be fine once they get here. Well I hope so as one of them I will now be receiving twice.”

Helpful Report

Posted 4 years ago

“I haven’t yet received my parcel despite being told it would arrive two days ago.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We’ll deliver your parcel today between 11am and 3pm If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Bought Poo Head for 7 year old grandson, boys like this saying !! Only one hat and 3 poos so not a game that would take long to play and no one can really join in, over in a couple of seconds, only kept it for the name and at £9.99 thought £3.98 delivery a bit steep”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Book came with glue all over the front. I want a new one to be sent to me as it was very expensive. Not sure how to request this.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Service and web site needs to be rectified so that it is user friendly and much easier to use it takes too long to order therefore customers get bored and move on to a simpler site”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Paid extra for next day delivery before 12 on Friday, didnt arrive before 12 so called to find out where is was and was told they will contact dpd and get my order delivered that day. However, it was not delivered. And when i checked the delivery myself it said delivery wouldn't be until Monday. I emailed 2 complain but got no response. So the birthday gift I sent was 3 days late. Very disappointing.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue and a partial refund of £5 has been issued. If you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Not as good quality as expected”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“When I ordered this, I thought it would be delivered on 11th November. When I realised delivery would be between 11th and 17th, I tried to cancel, this was just a half hour after placing the order. An automated email advised they would be in touch asap, but it might be too late to cancel if the item (personalised bottle of prosecco) had been created. I received an email a couple of days later to say item already dispatched and should be received on the requested date. It arrived the day after, which I didn't want. I will stick to flowers in future, to ensure delivery on the special day.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Unfortunately your personalised order had already entered production so we were unable to cancel your order. We can see that the order was shipped out on time however unfortunately we cannot guarantee delivery on a specific day. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox

Posted 4 years ago

“I ordered the infinity pad. Arrived today. When I opened the parcel the box was half open and contents laid on top. Very poor. I will be asking for replacement.... Photo taken as evidence! Very unprofessional.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Box was damaged due to the way the delivery person put it through the letter box. Product was very thin so really no excuse for any damage being caused.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Order was thought to be lost. Still waiting for goods to arrive, days after delivery date.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Still haven’t received my item”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I brought the smartphone projector 2.0 and was very disappointed with the picture quality I will be returning”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Thought I was buying an established bonsai tree. My sister in law got a packet of seeds!!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Hi i received my order from you today. Sadly the order was not complete as instead of 5 x 40ml gin experience pack, I received one bottle light in the pack, so 4 instead of 5. The missing one appears to be the 40ml "Quince and Ginger' (batch no 0015). As this is my first ever order from Prezzybox I am extremely disappointed. Your company seems to have some good gift ideas BUT I am not likely to order from you again if my order is not rectified properly.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“No confirmation email which I find worrying and unprofessional, yet my payment has gone through on PayPal and when I try to find order on your web site it comes up no record of order”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered a gift for a birthday, said in stock but was advised the day before the birthday that not in stock so I did not have a present sent as expected. Very disappointing all round. May be a one-off but not sure I would use them again, unfortunately”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry that we were unable to fulfil your order on this occasion due to the item being out of stock. I can see that a member of the team notified you at the earliest opportunity and a full refund was processed for your order. If you'd like to talk to us some more about this, please do not hesitate to contact the team. Thanks, Prezzybox.

Posted 4 years ago

“They had the delivery but didn't say who it was from because you left my name off the present”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“For a present selling website it’s both frustrating and very disappointing that you can’t include a note to the recipient who has sent the gift. For this reason I probably wouldn’t use this site again”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. There's an option to add a gift message in the checkout, just scroll to the bottom of the page. We're sorry if you missed this but we hope this helps with any future orders you may wish to place. Many thanks, Prezzybox.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews