Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Poor quality hardback. Smudged on one side. Looks like it’s been handled by someone with greasy hands. Bit unsure of first part of story detail. Person it’s for was born mid October but apparently had a heartbeat in January. I wouldn’t have thought so. The rest of it is ok though. To be honest I was expecting a better quality book for the price. And a shame about the smudge.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Sorry, but received my parcel today and the box was damaged with my bottle of gin liquor hanging out of a hole in the bottom corner All goods have been received and are ok, but you need to have a word with your couriers This was supposed to be a surprise gift for my wife, who now knows what it is after receiving the parcel at the door!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We're really sorry to hear that your parcel arrived damaged, this is not the standard we would expect and we appreciate all of your feedback. Thanks, Prezzybox

Posted 4 years ago

“Very disappointed. Vase is an 80th birthday gift. Engraving wasn’t great and the vase wasn’t even cleaned, Cat believe it was sent out in that state, feel like I’ve just wasted my money!”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Didn’t arrive in time”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Orderd a storm glass and it came without the plinth that it was meant to sit on. Hopefully that will be resolved!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Beware. Delivery at there sellers control. You cannot arrange for a date to meet a Birthday or similar. Web site gives very little chance for buyer to check details of order.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“The picture is quite deceiving. The dimensions are as described but but the crystal on the flower isn't as big as shown. Disappointed.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“Disappointed with the quality of the goods I recieved. Ordered 4 bottles of clip on hand sanitiser and all were open and none full”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Expensive - second item still not received x”

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Posted 4 years ago

“The mask was beautifully made but just wasn't large enough in depth to give proper face coverage, i.e. from the top of the bridge of the nose to well underneath the chin. I know some people have longer faces than others but I don't have this problem with a surgical mask.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“My order delivery date changed after purchase so didn't arrive on time for the event and what did arrive was poor quality and quite frankly embarrassing to give as a gift!”

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Posted 4 years ago

“Well it turned up”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your order arrived damaged. We can see that one of our team is helping you with this. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Still waiting for my parcel to be delivered been a week now and my anniversary is on friday not very happy at all”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Delivery hasn’t arrived yet.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners with Royal Mail. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 4 years ago

“Disappointed for delivery date should have been August not September”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We have contacted you privately about this Speak soon!

Posted 4 years ago

“Still waiting for delivery, we’ll passed promised delivery date”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order is taking little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Website really difficult if one is ordering from overseas- in the end I pretended I was ordering from the UK in order to get it to accept that Australian quarantine rules don’t apply to London. No option to send a message with the present, which is odd. Delivered to the wrong address, only got to my brother (opened!) as the kind lady who received it got on her bike and rode it across town.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We're sorry to hear you had some issues with our website. If you'd like to place an order to be delivered in the UK, the flag in the top right of our page needs to be changed to the UK flag. There is an option to add a gift message to orders in the checkout stage. We hope this helps with any future purchases. Thanks, Prezzybox.

Posted 4 years ago

“The item arrived packaged well but in poor condition. Was offered a replacement but it would be too late for the recipient as a gift. Disappointed that I received a dirty, dog eared book in the first place.”

Helpful Report

Posted 4 years ago

“Buying and ordering was easy ... I bought a great thought of pressie but very disappointed with the quality of the product and it’s packaging”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Have not received yet husbands birthday today and money been taken.”

Helpful Report

Posted 4 years ago

Hello Bernadette, Thanks for your recent review. We have had a look at your order and can see that it has been dispatched and is on track to arrive within your estimated delivery dates. If you'd like to speak to us some more about this, please contact us on csteam@prezzybox.com and we'll be happy to help! Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews