Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person never received their gift”

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Posted 6 years ago

“Live Love to review item but it's still not arrived!!”

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Posted 6 years ago

“Name spelled incorrectly”

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Posted 6 years ago

“You need to consider your delivery service.”

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Posted 6 years ago

“Goods have yet to turn up. Delivery should have been between 23rd to 25th April. Still waiting.”

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Posted 6 years ago

“I ask for a gift card to be out in the box saying who the present was from. The present arrived late after his birthday and there was no gift card in the box so he didn’t actually know who had sent him the gift . His mum had to message me asking if by any chance it was me . Disappointing .”

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Posted 6 years ago

“The delivery took longer than the time you said so the present was then late.”

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Posted 6 years ago

“Ordered product 16/4/18 for 50th Birthday present, his birthday was 24/4/18. Delivery stated delivery 19/04 - 24/04 which i thought was perfect. I have not received product yet and it is now 21.00 on 24/4/18.”

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Posted 6 years ago

“The package wasn't delivered in the estimated time and i couldn't see the tracking. I still haven't received an e-mail that the package was received.”

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Posted 6 years ago

“On making the order was told items would be delivered between 16th-19th April which was fine as my daughters birthday was the 19th April. The two items were part of a pamper hamper I had made for her so very disappointed when the items were not delivered until 21st April making them too late to go into the hamper.”

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Posted 6 years ago

“Unhappy with the item. The item it not good quality. I want to send it back to be refunded.”

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Posted 6 years ago

“E-voucher didn't come through Delivery took longer than expected and when I contacted customer services about it all, they just resent the e-voucher and ignored my query regarding tracking of the other items in my order.”

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Posted 6 years ago

“Not sure as I have still not received my order ? No email to say when as I ordered it over a week ago”

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Posted 6 years ago

“Birthday gift arrived day after 3 day delivery window-too late 😡 And at £3.99 for delivery for a very small lightweight box made the gift quite expensive for what it is. The product itself however was as expected and works fine. I would use your site again just not for last minute shopping”

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Posted 6 years ago

“I paid for next day delivery, and it didn’t come in time. The items I purchased were tatty and poorly made! The gentleman that answered my call was very apologetic about the delivery though”

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Posted 6 years ago

Hi Lynette, Thank you for your feedback. We're very sorry to hear that your order didn't arrive in time and you weren't happy with the quality. We can see that a member of our team has refunded the extra you paid for express back to you which should be back in your account now. If you'd like to return the items to us, please contact our team and we will send you our returns procedure. Thank you, Prezzybox.

Posted 6 years ago

“Ordered over a week before an 8 years old birthday and the gift still has not turned up. Emailed customer services and been told that until its 15 days past the dispatch date cannot be reported as lost.”

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Posted 6 years ago

“still awaiting delivery of first item and second item seems to be a very long delivery time!”

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Posted 6 years ago

“Two faulty products”

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Posted 6 years ago

“The present arrived damaged but badly repaired”

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Posted 6 years ago

“My suckuk fridge magnet bottle opener does not sit flat on my fridge surface, also it has 2 small marks straight out of the packaging. Also I’ve since noticed you can buy it 50% cheaper elsewhere”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews