Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicely packed order looks ok it is a gift so can't say what it's like but pleased with order. Only adverse comment is I was not advised on exact delivery date so was not home when delivered and left on doorstep in adverse weather luckily not damaged order.”

Helpful Report

Posted 3 years ago

Thank you for your review! We hope to see you again in the future.

Posted 3 years ago

“Prezzy box took an order from me,a very small order but only half turned up. The rest is to follow.”

Helpful Report

Posted 3 years ago

Thank you for your review! We hope to see you again in the future.

Posted 3 years ago

“Purchase was quick and easy, however ordered on the 7th, estimated delivery claimed the 8th... It's now the 12th and I've not heard or recieved anything.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 3 years ago

“I think you have been ok but I ordered with you on Tuesday 7th dec apparently you have dispatched my order to hermes but they keep saying they have not received it and you can't speak to anyone and I needed my order for the 10th dec it's just crazy”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately our couriers are experiencing a slight delay with some deliveries, your order will be arriving soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 3 years ago

“Microwaves slippers too heavy and chunky. Then really difficult finding how to return would appreciate help, Many thanks. Linda Lyons”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“I say acceptable because the product is good but I was lucky to receive the product. The label gave my name, number of my house with no street or village. Just No. 33 Barnstaple. Luckily for me my local postal staff or somebody recognised my name, and the street and local area were written on to the label.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Great, the order was promptly dispatched and delivered quickly. The only negative was the delivery company, left the package outside without checking to see if someone was home to take the package, therefore the package was soaked due to the rain and part of the order was a book which is all water damaged, not great as it was a Christmas gift.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave a review. I am so sorry that your item arrived damged. IF your item needs replacing please email us at csteam@prezzybox.com and we will happily look into this for you.

Posted 3 years ago

“Ordered 2 baubles with photo of my mum who passed away in September for my sister's to hang on their trees.The picture on the bauble is darker than the one I uploaded and the Finnish is to shiny therefore making the photo very hard to see.Not impressed at all this was supposed to be a heartfelt gift to my sister's of our mum but I now feel I can't give them for Christmas.Also I can't send them back or get a refund as personalised items can't be returned if not faulty.”

Helpful Report

Posted 3 years ago

“It was okay, pricey for the product”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review. We hope you will be shopping with us again!

Posted 2 years ago

“Unfortunately the product packaging was damaged when delivered. The product is fine but as this is a gift I was disappointed”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Item was ok but packaged in a thin jiffy bag and arrived squashed”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Whilst the products ordered were fine the packing for despatch through Hermes was poor. The box arrived badly damaged and the box with the Pizza cutter was also damaged. Disappointing”

Helpful Report

Posted 3 years ago

HI, Thank you for taking the time to write us a review, we are so sorry to hear your item was damaged. If this needs to be replaced. Please email csteam@prezzybox.com with an image of the damaged item and we will happily look into this for you. So sorry once again. Prezzybox.

Posted 3 years ago

“Easy to use website Quick delivery Good quality bauble Bad quality photos”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we're happy to hear you find the site easy to use. We're sorry to hear you aren't completely happy with your bauble, please note our partners do not amend the artwork uploaded in any way therefore the photo printed will be as uploaded. Thanks, Prezzybox

Posted 3 years ago

“Flowers left on door step and van pulled away, lucky I spotted the van otherwise flowers may have been taken Flowers not in the condition I would have expected”

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Posted 3 years ago

“Was pleased with the personalised golf socks for my dad. Pretty expensive though when p&p added on.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Unfortunately I haven’t received my order yet!!”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We can see the estimated delivery dates for your order are Wednesday November 3, 2021 - Friday November 5, 2021, these can be found on your order confirmation. Please allow a little extra time for your order to arrive, it was dispatched by our partners on 02/11/21 and should be with you in the next few days. We hope this helps!

Posted 3 years ago

“Satisfactory. I am not a fan of people begging for praise.”

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Posted 3 years ago

Thank you so much for your kind review. We hope you will be shopping with us again!

Posted 2 years ago

“Prompt delivery but personal message was missing.”

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Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear the note wasn't added to your order, unfortunately not all of our suppliers have the facility to add notes to orders. We're sorry for any inconvenience caused.

Posted 3 years ago

“Felt that postage was a bit steep. £3+ for a £7 (ish) gift. No option for a personal message that I noticed. And I've had to post this reveiw twice, so far. Annoyed at being asked questions just hours after gift arrived.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. The option to add a gift message can be found in the cart, just scroll to the bottom of the page and you'll find the 'add a message' button. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. Many thanks, Prezzybox.

Posted 3 years ago

“Halloween sweet cone arrived very quickly but really not worth the £9.99 price tag”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews