Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the moment the jury is out on "Prezzybox" as they use MyHermes delivery company who, in my experience are truly woeful, but no doubt cheap, currently four days and waiting for delivery…….”

Helpful Report

Posted 6 years ago

“Gift was as expected but I paid for standard delivery which was 2-3 working days last Friday. Only now have I received my delivery 5 working days later making me miss the opportunity to give my gift over Christmas. Not happy with the time it took for the delivery as it's not what I paid for.”

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Posted 6 years ago

“The personalised writing was not engraved but stamped which I suspect might wear off when washed. Very disappointed as a result of this.”

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Posted 6 years ago

“Doesn't look anything like the photos. Very disappointed.”

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Posted 6 years ago

Hello Abs! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide detailed lifestyle photographs on our website so our customers know exactly what they're getting! Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks, Rachel

Posted 6 years ago

“I have not received my order.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your order hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel

Posted 6 years ago

“Not happy beautiful crystal glasses bought for my sister's Christmas and the didn't come boxed. Would be wary of buying from here again. You would think a GIFT merited a box.”

Helpful Report

Posted 6 years ago

Hi Catherine, Thank you for your feedback! We're sorry you were disappointed on this occasion - unfortunately these glasses don't come with a gift box i'm afraid, but we've passed your feedback onto our external partners for consideration. Thanks again! - Rachel

Posted 6 years ago

“Lamp looks a lot bigger on line was surprised how small it was”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. - Rachel

Posted 6 years ago

“said 3 to 5 days delivery and still waiting?”

Helpful Report

Posted 6 years ago

Hi Nathan, Thanks for the feedback! The 3-5 days shown is how long this item takes into production and doesn't include delivery times. Your order is due for arrival on Monday for you. Take care! - Rachel.

Posted 6 years ago

“I was charged twice for my order so had to ring for a refund on one of the payments (now received), then my order was thrown behind the plant pots in front of my house (which is on a main road) and the items packaging was damaged meaning it can now not be used as a Christmas gift.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Items good and staff helpful, but as they estimate deivery had to stay in several days waiting to receive parcel delivery which took 14 days. Won't use them again.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, - Rachel

Posted 6 years ago

“Parcel arrived to late and have to pay for returns, not allowed to return unopened popcorn that has a sell by date of like 2020. I understand that you can’t return food but if the rest of the products have arrived to late to be of use why do I have to pay for postage on top of the postage I paid for it to arrive on time”

Helpful Report

Posted 6 years ago

“For charging £3.95 postage and offering a 1-2 day delivery period the delivery took 4 days! Terrible service for such a high delivery price. Would not use again! I’ll stick with amazon.”

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Posted 6 years ago

“I have not received my products yet am it’s been a week”

Helpful Report

Posted 6 years ago

Hi Komal, So sorry to hear that you haven't received your order yet. I can see that a member of our team is looking into this for you and has left you a voicemail with some more information. If you have any other queries, please let our team know. - Rachel

Posted 6 years ago

“Still haven't received my order (due yesterday)”

Helpful Report

Posted 6 years ago

Hello Alfred, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel

Posted 6 years ago

“Was happy with the item. Not happy about the packaging. The outer brown package was stuck to the item. By the time I got it off the item looked second hand.”

Helpful Report

Posted 6 years ago

“I ordered 2 items - a book and some bathbombs. The bathbombs look great, perfect christmas presents. However, the book was damaged, the pages through half of the book were bent and the back cover ripped. I ordered the gifts to work as I wasn't sure I'd be at home for delivery this meant that I didn't open the box until two days after delivery. By this point it is apparently too late to return faulty goods as the time window is only 24 hours. So I now have a book which I cant return and give anyone as a gift. Total waste of money!”

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Posted 6 years ago

“Delivery not when specified. Still not received parcel 4 days after delivery date given”

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Posted 6 years ago

“Still haven’t received”

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Posted 6 years ago

Hi Sam, So sorry to hear that. We've dropped you an email with some more information. Speak soon, Prezzybox.

Posted 6 years ago

“The product it’s self has great, no issues. However I paid extra for a gift tin and this just didn’t arrive.”

Helpful Report

Posted 6 years ago

Hi Bethany, So sorry that you were missing your gift tin! We've emailed you directly to sort this out for you. Speak soon, Prezzybox.

Posted 6 years ago

“Not had an issue bedore but very unhappy my parcel was left out side and was opened when I found it”

Helpful Report

Posted 6 years ago

Hello! Thanks for your review. We're so sorry to hear that your parcel was left outside and opened. This isn't of the delivery standard we expect. We've emailed you directly for some more information. Speak soon, Prezzybox.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews