Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Specifically rang up and asked them to post to a different address. They said they would, but still the parcel ended up going to the wrong address and cost me extra to repost it myself. Poor customer service.”

Helpful Report

Posted 8 years ago

Thank you for your message. We are sorry to hear that the address was not updated. We did pass on this information ready for shipment and we cannot apologise enough if this did not happen. Would you be able to let us know how much you spent to forward the item on and we will arrange for this to be credited to your account? Please contact us at csteam@prezzybox.com and let us know the cost.

Posted 8 years ago

“I emailed to ask when my items would be dispatched and the response I got was check the initial email for an estimated dispatch time. Less than 24 hours later I got an email saying my items had been dispatched. Firstly, the person who responded to my email should've actually checked the status of my order, the reply was lazy and unhelpful, secondly I strongly suspect my item was dispatched specifically because I had chased it up. Quite unimpressed.”

Helpful Report

Posted 8 years ago

“When my item came it wasn't what I was expecting, the shot glass was fine as in size but the personalisation of it was dreadful, you ink is so faint even when you put colour paper inside you still can't see it. I'm too ashamed of giving it as a present as it looks as if I've done it myself.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We have emailed you directly to try and rectify this situation for you and please accept our sincere apologies that you have experienced a problem with your item.

Posted 8 years ago

“I ordered a compact mirror as a gift , came pretty quickly but did the mirror did not close due to a faulty clasp, I sent a message asking how I would go about getting a replacement and I am still waiting on a reply that was a week ago.”

Helpful Report

Posted 8 years ago

“I ordered two items, one arrived on time, but still waiting for the second item which I can't track. It's now 5 days overdue and the birthday present it was bought for has passed. So if it ever shows is now pointless.”

Helpful Report

Posted 8 years ago

“Delivery took ages, I didn't realise how small the memory box was (which was my fault for not realising) but it's so small, what pictures would actually fit in it?? The teddie I was great and so was all personalisation, delivery needs worked on”

Helpful Report

Posted 8 years ago

“Personalised newspaper arrived with totally the wrong date on it. Good job i ordered early. Paper consisted of 3 (thats all) pages of damaged and sellotaped up inner pages. Very poor value. And as it was a sunday edition (or not) they wanted an extra £20 surcharge. I wont be using them again. Having said that the customer service when i telephoned to complain was pretty good, although i had to resort to a web search to find the telephone number out. Still awaiting my refund and return label to send the 'newspaper' back.”

Helpful Report

Posted 8 years ago

“A review is requested via email, yet my product still hasn't arrived! How can I possibly review.”

Helpful Report

Posted 8 years ago

“I ordered a football book on 13/7 est arrival time 18/7 to 21/7 dispatched 20/7 ???? Still waiting 25/7. Order ID 101314956 Cost £43-90 Laurierenno@gmail.com”

Helpful Report

Posted 8 years ago

Thank you for your message. We are sorry to hear that your item has not arrived. It was dispatched on the 20th July and it should be with you any day now. If you do not receive this then please do not hesitate to contact us.

Posted 8 years ago

“I bought a star name for my daughter's birthday and specifically asked for certificate to be sent to me but this request was ignored despite my receiving confirmation email from you that it would be sent to me. My birthday surprise has therefore been ruined. All she got was the certificate, I was sent the constellation maps and booklet, so this meant nothing to her.”

Helpful Report

Posted 8 years ago

“Good quality pendant but it was mounted incorrectly on very poor quality chain which broke after being tried on.wont be using this company again.christmas cracker quality for christmas day prices.cant even be bothered to send it back.chain in bin.wife likes the pendant though.”

Helpful Report

Posted 8 years ago

“Not very happy as the item I received was smashed, I have contacted customer services twice but a week later I am yet to hear anything.”

Helpful Report

Posted 8 years ago

“I don't know if the item I ordered is nice because I still haven't received it. If you need something within the estimated delivery date don't order. I'm still waiting 3 days after the lastest date. Not much use as it was a birthday present for two days ago. Very unreliable”

Helpful Report

Posted 8 years ago

“I sent an email to your company about a problem I was having regarding delivery and heard nothing back. Very disappointed. Still not had a reply from your company about my complaint which was made 3 days ago.”

Helpful Report

Posted 8 years ago

“I paid for an item. Was sent a follow up email saying item was not in stock. It should not have been showing as in stock in the first place.”

Helpful Report

Posted 8 years ago

“I've been waiting for almost 2 weeks for my item. Delivery was supposed to be before the 8th of July. Very disappointed that I still haven't received it”

Helpful Report

Posted 8 years ago

“Have not received items on time and there were missing items”

Helpful Report

Posted 8 years ago

“I ordered three items as a gift fully expecting them to be delivered in one package. On realising that this was not the case I emailed customer services, even saying I'd pay additional, for them to be delivered as one. I was told this is not possible. Fair enough, not ideal. But I only know that one item was delivered and have not had notification that the other two gifts have been shipped/delivered. I do not want to ask the recipients if they got them as that is not the correct etiquette when sending a gift. From this experience I am unlikely to use the site again.”

Helpful Report

Posted 8 years ago

“I don't understand how in the age of having what you want online where there are variations in colour or flavour prezzybox.com doesn't give you the option to choose. The item I ordered came in different scents and the one I wanted didn't turn up. When I emailed customer services to see if I could return it and they could send me the one I wanted day said that they couldn't pick a specific one... Very dissapointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and we are sorry to hear that you are disappointed with your item. We do specify on the product of this item that we are not able to offer a specific choice for this item. We cannot apologise enough that we are not able to do this.

Posted 8 years ago

“I ordered two items both with a 2-3 days dispatch. One of the items I received on time the other was due to arrive between 27th June - 29th June, it is now the 1st of July and I am still waiting for this item. I rang our customer services on 28th June who advised she'll find out whats happening and will either call or email me back - as you can imagine I received neither! Really poor service and will not use you again!”

Helpful Report

Posted 8 years ago

Thank you for your email. We are sorry if you feel that you have not received a satisfactory service. We understand that you have now received your item and once again we apologise for any delay with your item.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews