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Prezzybox Reviews

4.5 Rating 58,272 Reviews
88 %
of reviewers recommend Prezzybox
4.5
Based on 58,272 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025
Wilson
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
145
Anonymous
Anonymous  // 01/01/2019
Paid extra for delivery 19th -20th December for Xmas gifts. Still not arrived on 28th. Ordered on the 15th December
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!
Posted 2 years ago
Ordered on 15th December was not dispatched till 22nd December paid for express delivery did not arrive before Christmas received parcel on 28th December 13 days later will not order from here again, I will not recommend to anyone very disappointed.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you received your order not in time. We have contacted you via email to sort everything out!
Posted 2 years ago
Still haven’t received my order which was due to be delivered between 17th and 24th December - it’s now the 28th…….. Order wasn’t dispatched until a week after it was ordered - it had no chance of being here for Christmas. The dispatch notification telling me it was dispatched also stated it would be delivered 17th- 24th Dec even though it was being dispatched on 20th Dec………very disappointed with the service…… won’t be using again.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
Order of 3 items made 14-12-22. To date, 28-12-22, items still have not been received. They were meant as a Christmas present for my wife from our 3 grand children. Most disappointing!!!!
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have issue for you a full refund.
Posted 2 years ago
Should have been a Christmas present but not yet received! Have tried to contact Prezzybox but cannot get emails to go through
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have processed for you a full refund for this
Posted 2 years ago
Absolutely terrible company to deal with. Placed order and paid for next day delivery. After a week and no update contacted customer service in every way possible with no response. I’ll never use this company again.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!
Posted 2 years ago
Still waiting on my order....Hahahaha. Ordered on the 13th and tomorrow will be the 28th. Can't blame you completely though as Royal Mail are a mess just now. If that's who you use?
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have contacted you earlier via email with the resolution of this issue
Posted 2 years ago
If i could put 0 stars I would. Absolutely appalling services, customer service is unresponsive. parcel never got delivered despite paying for faster delivery, this was due to 'technical issues' but i wasn't aware of this. took ages to get through to customer service for a refund. absolutely disgusting, worst company ever. I have never been so frustrated or disgusted by a company before. You should all be ashamed of yourselves.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure this would happen again in future
Posted 2 years ago
I ordered on the 9th December and still not recieved my order!
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
Terrible company. Product with personalised printing on it had half the face missing. Very slow to reply to emails and when they did they said they were sorry my item got lost in the post! It wasn’t lost, I received it but it was rubbish. Useless company. Read trustpilot reviews before using Prezzybox
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.
Posted 2 years ago
I was told I would get next day delivery but my delivery was 2 days late so very disappointed!
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
Still waiting for the card to be delivered Had to print off an email for the gift Far from ideal
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
Ordered with Prezzybox.com and paid extra for postage, nothing turned up for over a week. Wrote to them and waited 2 more days for a reply, said was a problem in the warehouse. Dispatched the items ordered and 12 hours later said 2 items were discontinued and not in my delivery. Asked for at least postage to be reimbursed and still no response in nearly a week. Very disappointing!
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you earlier via email to sort everything out!
Posted 2 years ago
I ordered presents two working weeks before Christmas. The order wasn't dispatched by Prezzybox until 7 days later. It still hasn't arrived after two weeks so has missed Christmas and is of no use to me.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email with the resolution of this issue.
Posted 2 years ago
Paid for express delivery and didnt receive. They ignored requests for information and a request to change delivery address meaning my dad didnt get a Christmas present! Still no response to request for refund
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you earlier via email to sort everything out!
Posted 2 years ago
Won't sbop here again. Paid Iver £7 for next day delivery and fit it the day after next day. Too late. I paid the extra as I needed next day.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you haven't received your order in time. We have issue for you a delivery refund.
Posted 2 years ago
I ordered early December with guaranteed delivery for Christmas and it’s still not here. I appreciate Royal Mail have been on strike but this was planned so as a company you should have used an alternative courier.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have contacted you via email to sort everything out!
Posted 2 years ago
Appalling. No updates and still waiting for a guaranteed pre- Christmas delivery.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
My product arrived broken and I was unable to submit a request for a refund or replacement. My email was also ignored.
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are sorry to hear that you received your order in such condition. We have contacted you via email to resolve the issue together.
Posted 2 years ago
I ordered something which didn't arrive
Helpful Report
Posted 2 years ago
Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!
Posted 2 years ago
Prezzybox is rated 4.5 based on 58,272 reviews