Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to write a review when my items haven't arrived (now two days after the quoted date)”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 13th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“I paid for express delivery so that my gift would arrive on time and it has not arrived when it said, despite being charged extra.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“Goods were for sale on website even though they’d been discontinued. Having said that, they were quick to realise their mistake and started process for a refund”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already issued for you a full refund

Posted 2 years ago

“Not sure how I can rate it, as paid for next day delivery and it’s now been over 6 days. I emailed and got told yodal are busy. Why are you offering next day delivery if it’s not possible? Not the greatest experience so far and still haven’t got the goods I have paid for”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have issue for you a delivery refund. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Unfortunately my shopping experience with Prezzybox has been very disappointing. I paid for GUARANTEED next day delivery and 3 days on my parcel has still not been delivered. Whilst Prezzybox refunded the difference between next day and standard delivery charge to me, that really isn't the point as the parcel has not been received for the day it was needed and is now very late!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“My gift was supposed to arrive but still no sign of it. Money taken but gift not even passed on to the distribution people yet. Why give a date if they can't keep it”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Delivery date of between Wed-Friday not adhered to. Still don't know when parcel will arrive. Unacceptable. Will not recommend or use again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your parcel in time. It was delivered to you on 27th November. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Not all items ordered arrived! I had to ring to find out that one was out of stock but I wasn’t informed of this when I placed my order. Not impressed”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We will make sure it wouldn't happen again

Posted 2 years ago

“Placed my order and then a number of days later you contact to say you cant deliver to Ireland. This fascinates me as deliveries are made all over the world every day. Poor service that this was not outlined at the stage of ordering and would have saved me so much time.”

Helpful Report

Posted 2 years ago

Hi Sharon! Thank you for your review. We are so sorry for the delay in response. Unfortunately, we process such orders manually and therefore it may take a little longer than usual to notify you about this situation. We have refunded you due to this situation, please apologise for any inconvenience caused.

Posted 2 years ago

“I found ordering very easy with big variety of present and I was comforted by your name Pressybox but if you had let me know that my order (an eighteenth birthday present for my grandson) would not go out as one box I would not have used your service. But then to find out the main part of the gift was only dispatched today The day before his birthday I am horrified and disappointed as living in South Africa I cannot even send something else. Never again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Personalised items are going directly from our suppliers and they are shipped in a separate parcels

Posted 2 years ago

“Box was damaged on arrival but product in tact”

Helpful Report

Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 2 years ago

“Paid extra for next day delivery, unfortunately it was delivered too late. Items were as described.”

Helpful Report

Posted 2 years ago

Hello Koen, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information and can offer you a refund of the delivery difference cost, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Not sure because order still hasn’t arrived. Yodel tracking says ‘maybe Friday 18th’ 😔”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Unfortunately I am unable to review the product as 6 days after receiving my order confirmation I received a message to advise they would no longer be able to fulfill my order and I would be getting a refund. Very disappointed.”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for your review. We're so sorry to hear about your experience. Unfortunately, we wouldn't be able to deliver the item you've ordered due to our supplier troubles. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Item not received yet!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're sorry to hear you' still have not received it. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“Easy to make my first order but item was damage when arrived just waiting to find out when i will recive replacment as it is a birthday gift”

Helpful Report

Posted 2 years ago

Hi Kelly! Thank you for your feedback! We are truly sorry for the situation caused. Your issue has been put as urgent and is being resolved. We will update you as soon as possible. Best wishes, PrezzyBox Team

Posted 2 years ago

“Items ordered were perfect but paid for express delivery as it was a birthday gift items were not delivered on time”

Helpful Report

Posted 2 years ago

Hi! Thanks for the feedback! We really appreciate it and always try to do our best for our clients! I am truly sorry about the issue you are facing with the delivery! We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Very difficult to use birthday promotion discount. Long periods of silence following my concerns. Still have no idea if the discount has been refunded.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for the review. We are sorry to hear that you experienced troubles with the promotion discount. However, we can see that this problem was resolved by giving you a refund of 5% of the order cost. A refund was issued on the 13th of September, and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Not arrived yet MK”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“Made and order and then was informed two days later that they don’t deliver to my location this should be automatically updated at the checkout or else should be notified a lot sooner. Big inconvenience”

Helpful Report

Posted 2 years ago

Hi Jessica! Thank you for your feedback! We do apologize for the inconvenience caused. We'll work on this so as to avoid such issues in future. Best wishes, PrezzyBox team!

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews