Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got voucher from McDonald's, some things are interesting, I would say overall too expensive. Would do eBay instead.”

Helpful Report

Posted 2 years ago

Hi Oleksandra! Thanks for the review! We appreciate it and do apologize for the trouble! Our team always pursue to satisfy our customers! Best wishes, PrezzyBox team!

Posted 2 years ago

“Overall it's average and slightly overpriced. I found my way there via a £5 voucher I got from McDonald's monopoly but the website wouldn't accept my code and I ended up paying full price anyway. Wouldn't buy again if I'm honest.”

Helpful Report

Posted 2 years ago

Hi Steven! Thanks for the feedback. We've already reached out to you regarding the voucher problem and issued a £5 refund as our apology for this inconvenience. Our team always tries to do our best to help you! Best wishes, PrezzyBox team!

Posted 2 years ago

“Only just ordered so haven't received dispatched goods yet, but other than continually needing to reset the filter to list all the products in price ascending order, because it kept trying to narrow down my search bracket, the site was clear and simple to use.”

Helpful Report

Posted 2 years ago

Hi! Thanks for the feedback! We really appreciate it and always try to do our best for our clients! I am truly sorry about the issue you are facing with the delivery! We have emailed you regarding this one. Best wishes, PrezzyBox team!

Posted 2 years ago

“I'm just hoping my order arrives......no tracking”

Helpful Report

Posted 2 years ago

Hello, Thanks for your feedback! We contacted you a week ago. Please look at your spam folder as well, we`ve just resent that email. Best wishes, PrezzyBox Team

Posted 2 years ago

“Most of the items I ordered were great - but these were the ones I knew from previous experience were going to be as expected (e.g. P for Pizza, which is a fun game) - the major letdown was the 'sleep well' kit, which was a total waste of money and not worth returning due to postage costs... supposedly it contains an 'ultimate sleep guide' - which is basically a few bullet points on a bent piece of card!!”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! We appreciate it and do apologize for the inconveniences you are facing! Our team always tries to do our best to help you! Best wishes, PrezzyBox team!

Posted 2 years ago

“Please don't put "Saturday delivery guaranteed" if you can't deliver it on the said day. Nonetheless, the parcel was delivered okay today (Monday). I just wish you would fulfill the delivery dates as agreed as you are charging extra for guaranteed dates. Thanks”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review. We are sorry to hear that your item was not delivered on time. The refund for the difference in delivery has been issued and this should be showing back in your account soon. Kind Regards, PrezzyBox Team

Posted 2 years ago

“The quality is really good and the photos on the blanket have been printed well but it has to be said this is an extremely small blanket and they don't really advertise how big the sizing is.”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving us a review! We're pleased to hear you're happy with the photos on the blanket, and we are sorry for the disappointment in the advertising of the blanket`s size We are doing our best to fix the problem. Best wishes, PrezzyBox Team

Posted 2 years ago

“Not as advertised”

Helpful Report

Posted 2 years ago

“As said before, a wide variety of products at great prices. Shame that Prezzybox use Evri for deliveries... I would put a picture up but my order is yet to arrive...”

Helpful Report

Posted 2 years ago

“Was disappointed my parcel didn’t arrive on the day I wanted for a birthday”

Helpful Report

Posted 2 years ago

“The presents were shipped out the same day but I paid for next day delivery and it took 3 days to arrive so I had to go and buy another present 😞but the presents that arrived were really nice”

Helpful Report

Posted 2 years ago

Hello Deborah Thank you for your feedback and sorry to hear this. We have refunded your delivery for the inconvenience caused. Many Thanks Prezzybox.

Posted 2 years ago

“Item delivered on the correct date, as planned - but didn't receive any despatch or tracking notifications as mentioned in the order email.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write a review and for your feedback on the notifications. We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 2 years ago

“Great site to order from. Well done”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 2 years ago

“They had a lot of good recommendations and good products. Delivery was fast too. The only problem was we can't edit from the final page even though there is an edit button. I had to search and add my changes as a new product”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 2 years ago

“The first order went really well, my Grandson now has his birthday present. My second order not so well two days later. For some reason my credit card was rejected, more than once, it also wouldn’t accept my debit card, it has now gone through this morning, I just hope the order arrives on time for another Grandsons Birthday.”

Helpful Report

Posted 2 years ago

Hello Thank you so much for taking the time to write a review! Sorry to hear that you had a problem at checkout. We have asked that the delivery is upgraded to express on this for you. We hope you’ll choose to shop with us again in the future.

Posted 2 years ago

“Personalised cushion just arrived. Pleased with picture but there is an unsightly barcode on back side of cushion which spoils it.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 2 years ago

“Got the e-voucher really quickly and was quick and easy to use the site. But didn't tell you that there would be extra costs after purchasing a two night getaway”

Helpful Report

Posted 3 years ago

“Delivery by Hermes went okay (surprisingly, considering their well deserved reputation otherwise), but box came with "Prezzybox" emblazed all over it, so the surprise was ruined.”

Helpful Report

Posted 3 years ago

Thank you for your wonderful review and your feedback about the packaging We hope to see you again in the future.

Posted 3 years ago

“Delivery service was poor”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear you weren't happy with your delivery service. We've checked your order and we can see your order was delivered within your estimated delivery dates, two days after the order was placed. If you'd like to talk to us some more about this, please do contact us. Thanks, Prezzybox.

Posted 3 years ago

“Good selection but could be filtered better and some are overpriced”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews