Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of the order still not here at March 14th TWO DAYS over after being ordered a week in advance! Over priced 'print' - £17.99 for a piece of paper that could have been completed on my home printer - Will never buy from here again”

Helpful Report

Posted 7 years ago

“chocolate didn't arrive it time for the event where it was to be used.”

Helpful Report

Posted 7 years ago

“Ordered 2 items off your website for mother’s day. One item turned up on time and was happy, the other was supposed to come in between Tuesday 6th and Thursday 8th and didn’t turn up until yesterday (Tuesday 13th) if I’m honest I am highly disappointed as it was a mother’s day gift and I expected it on time”

Helpful Report

Posted 7 years ago

“Still not had my dilvrey”

Helpful Report

Posted 7 years ago

“My delivery did not arrive on time and I had paid £4.99 delivery. After having this issue and not receiving my order I sent an e-mail to make the company aware of this and that I would like a re-fund, still waiting on a reply regarding this. Very disappointed and will not be ordering from here again, especially the fact this order was a gift.”

Helpful Report

Posted 7 years ago

“Placed my order on Monday the 5th of March, leaving it with plenty of time to arrive for Mothers day. My order didn't arrive until Monday the 12th, completely missing mothers day. making my order completely pointless. Massive fail !”

Helpful Report

Posted 7 years ago

“I was very dsappointedwith my purchases. The movie poster did not have enough recent movies and the others were so old. The travel poster is made up of places I would not want to visit. I thought it would be countries and well known places to visit. Very very disappointed”

Helpful Report

Posted 7 years ago

“Having ordered three items for Mothers day only one was delivered beforehand. I am still waiting for the final two items which I have to give after Mothers day. No communication stating when they will be delivered, very poor service.”

Helpful Report

Posted 7 years ago

“I paid the extra money to have my purchase which was a birthday gift delivered on a specific day. I was not warned that the weather could delay delivery & was not refunded the extra money paid for delivery even though the package ended up being 3 days late. Bad weather is not unusual in the UK and customers should be warned if deliveries are going to be affected.”

Helpful Report

Posted 7 years ago

“I ordered a 'mother's day' jigsaw. The item arrived without an image of the assembled puzzle to use as a guide! I emailed (phone lines out of action) to complain and was told it was down to your partner who did not routinely provide a picture for a jigsaw but they would. As the date for Mothering Sunday is fast approaching I telephoned to ask when would the image arrive? I was told as soon as possible if the item does not arrive in time I will not be impressed by your service! BRIAN DIETZ SE2 0DX”

Helpful Report

Posted 7 years ago

“Even though I specifically ordered and confirmed in a separate email that I would like Daily Mail not Daily Mirror I still received Daily Mirror. I spoke to their customer advisor who told me that it is probably that the publisher did not have Daily Mail for the date which I ordered. Don't you think that they should inform me before they actually printed and put book together? Presentation is very nice though and would recommend it”

Helpful Report

Posted 7 years ago

“The terranium didn't have any packaging which was disappointing and the 'grow your own terranium' plant kit had two rips in the cardboard box so was disappointed to give this as a gift.”

Helpful Report

Posted 7 years ago

“my product was very flimsy and had broken on arrival. The doors were not straight so it does not close fully. very angry as I ordered it for mother’s day.”

Helpful Report

Posted 7 years ago

Thank you for your email. Please accept our sincere apologies that you have received your item damaged. Would you be able to send a photograph of your damaged item to csteam@prezzybox.com and we can then issue a replacement or a refund for you? Once again please accept our apologies.

Posted 7 years ago

“I’m still waiting to receive for Liverpool magazine frame to put name in I have sent email to your company what I ask for .... but haven’t heard nothing.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our sincere apologies that one of your items has not arrived. I can see we have received a query from you and we have responded asking which product you have not received. We will let our customer service team know the item and get back to you via a direct message with an update. Once again please accept our apologise.

Posted 7 years ago

“Product arrived in poor damaged packaging so unable to present it as a gift.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your item arrived damaged. Would you be able to let our Customer Service Team at csteam@prezzybox.com know if you would like a replacement or a refund and they will organise this for you? Once again please accept our apologies.

Posted 7 years ago

“Of the 4 bath spa lights I bought only one works”

Helpful Report

Posted 7 years ago

“The shopping basket did not have a preview of the card. I had two cards I had chosen and only wanted to send one and had to make a guess as to which was correct and delete the other as I could not see which was which. The card then did not arrive in time.”

Helpful Report

Posted 7 years ago

“I wanted to return an item - not easy, as you have to email them (no return label with product/s) and still haven't received a return label. I wont be ordering from here again! :-(”

Helpful Report

Posted 7 years ago

“Valentines card turns up a day late. Book has no English to read inside. All foreign languages.”

Helpful Report

Posted 7 years ago

“If had one gift but still not received the 2nd”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews