Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my gift for a friends birthday it damaged before it got delivered. I emailed you to send another out but because you had no stock left of this product I got a refund.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was damaged and we weren't able to issue a replacement. Your order has been refunded and this should now be back in your account. Once again we're sorry for any inconvenience caused. Thank you, Prezzybox.

Posted 4 years ago

“I have been asked to review this product but have not yet received notification of when it was or will be delivered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. Please do contact us and let us know if your parcel still hasn't arrived and we'll be able to look into this for you. Many thanks,

Posted 4 years ago

“Doesn’t fire treats as easy as suggested”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“I have had no reply to my e mail re shower speaker which never worked. I am waiting”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“One present was incomplete and has not been replaced to date. Apart from This serious complaint the service was good”

Helpful Report

Posted 4 years ago

Hello David, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I havent yet received my order.”

Helpful Report

Posted 4 years ago

Hello Michelle, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“My order came late despite paying an extra £10/$20 au for shipping alone which was a total waste. I bought a few silly gifts for my boyfriend including the potty putter set and when it arrived I was surprised to see how sexist the packaging was my boyfriend is surrounded by cool women and the packaging has like 15 instances of women being crossed out on it. Seems really outdated and I regret buying it”

Helpful Report

Posted 4 years ago

Hello Jade, Thank you for your recent review, We appreciate all your feedback, we will look into this item, We hope to see you again very soon, Many Thanks, Prezzybox

Posted 4 years ago

“I paid for next day delivery n still haven’t got my parcel !!!”

Helpful Report

Posted 4 years ago

Hello Molly, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“I didn't get an option to write a message on my present so u sure if the recipient knows the sender ... I paid for Saturday delivery as it stayes on website deliveries are unaffected by covid 19 and are going ahead as normal however it hasn't been received !”

Helpful Report

Posted 4 years ago

“Paid to have item delivered next day before 12. Item arrived a day late and I am still waiting on a reply from Prezzybox”

Helpful Report

Posted 4 years ago

“Shopping was easy. I was disappointed that a wallet I ordered showed a picture that you could have a personal message written inside but the option did not come up. Maybe you need to check pictures of items to make sure they correspond to the item.”

Helpful Report

Posted 4 years ago

“Very disappointed. The personalised box was missing along with the personalised message. Just received a brown cardboard box with choc bars in it. However my review may change if I get a response to my emails sent today and what I ordered is correctly sent to me.”

Helpful Report

Posted 4 years ago

“I haven’t received it yet. Still waiting.”

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Posted 4 years ago

“Gift is great however box is all damaged and was a birthday present!”

Helpful Report

Posted 4 years ago

“I was very disappointed when I messaged your company within 5 minutes of placing an order, and you refused to add a gift message for my parcel. That's not the kind of customer service I look for when choosing a company to deliver a gift to a loved one.”

Helpful Report

Posted 4 years ago

“Disappointing card result, photo too dark and greeting spelling incorrect. We won't be able to use it. So, a waste of money.”

Helpful Report

Posted 4 years ago

“As a website aimed at people wanting to buy presents for others, with an option to choose to have it delivered directly to the gift recipient, I was really disappointed that there was no option to write a ‘gift message’.”

Helpful Report

Posted 4 years ago

“Saw advert for chocolate hamper saying delivery in 3/4 days, as I wanted it for a birthday gift in 5 days thought I would order. Once order was made it stated my purchase would not be with me for 11 days!!! Missed birthday so had to to a supermarket and try to pick up alternative, not ideal.”

Helpful Report

Posted 4 years ago

“The original delivery date was extended but only once the order was confirmed and paid for. The birthday box will now possibly be up to a week late.”

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Posted 4 years ago

“Haven't got it yet”

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Posted 4 years ago

Prezzybox is rated 4.5 based on 58,272 reviews