Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was informed that the first supposed delivery was put through my letterbox. This would not have been possible due to the size of my letterbox. This is therefore untrue. When I rang to try and locate my package the person I spoke to was understanding and helpful although I had to make all the suggestions to reach a solution. The second delivery was promised to take place between 09.00 and 12.00 today. The delivery was made at approx 13.00. Fortunately I was still in to take receipt of the package but had I needed to go out for any reason at 12.00 I would have missed the delivery.The driver made no apology for been late. As a result of all this I am unlikely to use your comapnay again or recommend them to others.”

Helpful Report

Posted 8 years ago

“Item arrived damaged (clearly caused prior to packing) and with personalised greeting label not level. I was offered a replacement which came quickly and was free from damage although the label was still not level ! The same mistake twice simply isn't good enough. On the plus side both items were well packaged, delivered promptly and the customer care in terms of asking for a replacement was good.”

Helpful Report

Posted 8 years ago

“Still waiting for one item I ordered. E-mailed you still waiting for reply”

Helpful Report

Posted 8 years ago

“I wasn't very happy with my purchase, it was cheep and flimsy and I felt too embarrassed to give it to my husband as our first wedding anniversary present, so wanted to return it. So far I have had several emails from you asking what the problem is and can I send pictures of the item, but almost every email has been a generic email stating that there are no refunds unless item is faulty. The item is not faulty but I feel that you misrepresented the item therefore I should be entitled to a refund. What should have been a joyous and unforgettable first anniversary has been totally ruined. I have had no customer service at all. And as to date, am still awaiting a reply from you, no doubt just another generic email hoping to fob me off and that I will just get fed up and go away.”

Helpful Report

Posted 8 years ago

“Nice gift ideas but takes far too long from ordering to delivery 12 days and waiting.........”

Helpful Report

Posted 8 years ago

“Still no.delivery and signed for by someone else? So parcel stolen.”

Helpful Report

Posted 8 years ago

“I received all what I had ordered that part is fine, but the delivery driver did not even ring our bell or phone to be let in the gate to our house. He just threw the box over the gate. The box was left in the middle of the drive way for cars to drive directly over the box!”

Helpful Report

Posted 8 years ago

“Products arrived quickly and were as described but one of my packages was damaged slightly. I hadn't opened it because it contained xmas presents and I didn't want my partner to see. So it was too late to reoort faulty goods. Itried to call the number anyway but no answer. The quality of the products are not as good as I would expect for the price paid.”

Helpful Report

Posted 8 years ago

“Took a very long time to be delivered and when it was delivered the box was battered and barely keeping shape. It was half open and contents easily could have been removed.”

Helpful Report

Posted 8 years ago

“Still haven't received parcel, ordered 2 weeks ago.”

Helpful Report

Posted 8 years ago

“still waiting for my order for Jamie dodger handbag which I ordered several days ago”

Helpful Report

Posted 8 years ago

“I ordered 3 items on Nov 24th. They were due to be delivered by 30th. When I followed up on the missing delivery on the 1st I was told 1 item was now not available anymore but they would try get the other 2 to me. They were eventually delivered on the 4th. I won't be using or recommending Prezziebox again.”

Helpful Report

Posted 8 years ago

“I currently can not review my purchased as it has been 2 and a half weeks since I placed my order and I still have not received it! I appreciate this is the fault of the courier more than the supplier however some gifts were for a birthday which has now been and gone which has been more than an inconvenience to say the least.”

Helpful Report

Posted 8 years ago

“1 Item arrived 2 days later than it should have. It was a birthday present.”

Helpful Report

Posted 8 years ago

“Was disappointed the gift I brought of personalised golf balls didn't come in a box at the very least instead of just a plastic bag”

Helpful Report

Posted 8 years ago

“Item has still not been delivered, poor communication from staff.”

Helpful Report

Posted 8 years ago

“Product not as advertised, too late to return as gift needed already.”

Helpful Report

Posted 8 years ago

“Wrong item sent twice still waiting for a resolution”

Helpful Report

Posted 8 years ago

“I ordered something that arrived broken! To be fair though I emailed and got a response straight away and you are sending out a replacement I'm just awaiting its arrival and hoping it's going to be ok Thanks”

Helpful Report

Posted 8 years ago

“Paid extra for delivery by Wednesday. Product arrived on Thursday. The product, by the way, was a sleep mask, and cost about five pounds, as did the "special postage". And the same product turned out to be for sale in the high street ... For five pounds. I'd expect an online retailer to do better.”

Helpful Report

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews