Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gift and box came with dints and a rip. Other products came okay but dissapointed in the quality of the other box.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that there has been a problem with your order. Unfortunately, we cannot see any correspondence from you to notify us of this, so we've not been able to resolve this for you. Please contact us on: csteam@prezzybox.com with your query and we can look into this for you. Thank you, Prezzybox.

Posted 7 years ago

“I still don't have my order which is a great shame as it was for a 60th birthday present.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that you've had a problem with your order. We have contacted you directly regarding this. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“The standard of the product I received was not very good. The joining corners of the wooden photo box I ordered appeared to have been done in a rush and not with a great amount of care. There was glue that had leaked out and looked messy and the wood had many unsmooth areas. This was supposed to be a present to my mum from her first grandchild and I was really excited about giving it to her. I now do not have time to get her anything else and therefore have no choice but to give her something that I am not happy with. I would not use this website again or recommend it to anyone I know.”

Helpful Report

Posted 7 years ago

“I was incredibly disappointed with the product. I ordered a necklace with a love heart on with an initial engraved on. The heart was so small in comparison to how it was portrayed online. And to add insult to injury, the recipient of the necklace had to be told of the engraving as she hadn't even noticed.”

Helpful Report

Posted 7 years ago

“Can't write proper review ,not received my order as yet”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that you haven't received your order. Unfortunately, we haven't received any prior correspondence from you to notify us that your order hadn't arrived, so we've not been able to resolve this. Please contact our team on: csteam@prezzybox.com if you'd like us to look into this further. Thank you, Prezzybox

Posted 7 years ago

“No option to add a personal message, not even a to/from tag, though this was never made clear at any point during my search and purchase. Considering this is a site for gifts online i found this very disappointing. My billing address details were changed after purchase to the delivery address which was different, and when I queried this I was given a reply which is completely incorrect as I have used PayPal many times to buy and send parcels to family and this has never happened before. The gifts, when delivered had a huge stock code sticker on one of the plastic boxes which took a long time and a lot of effort to remove before they could be given. Lastly the response to my concern/complaint did not help or reassure me in any way. Overall a very disappointing experience.”

Helpful Report

Posted 7 years ago

“I ordered the 'Personalised Kids Unicorn Placemat'. When it arrived the print used for the name was very unprofessional, not as printed on the order, and looked as if it had been handwritten by someone with very untidy handwriting!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that you're disappointed with your order on this occasion. We can see that you have contacted our team who are currently dealing with your complaint and will be in touch shortly. Thank you, Prezzybox.

Posted 7 years ago

“Late delivery... I have paid for an item and expect it to be on time!!”

Helpful Report

Posted 7 years ago

Hi Charlotte, Thank you for your feedback. We're sorry to hear that your order hasn't arrived. We have sent you further correspondence regarding this directly to your email. Thank you, Prezzybox.

Posted 7 years ago

“I don't have my order. Very disappointing. Am away now for 10 days.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that your order hasn't arrived yet. This was dispatched on the 31st of July with Royal Mail and your estimated arrival dates are between 01/08 - 03/08 so this should arrive with you today. Thank you, Prezzybox.

Posted 7 years ago

“I really would like to receive my purchase before being asked for a review”

Helpful Report

Posted 7 years ago

“The good thing is i got it quick but on the Personalised Crystal Champagne Flute the writing on it is very small hard to see it. And with the Personalised bottle of prosecco, i asked for the Classic White Label and it was a black label. So not that happy. I will not be getting anything from here AGAIN!!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry that you've faced some problems with the items you've ordered. We have checked our systems and unfortunately we're not able to see any correspondence from yourself to notify our team of this. We would be more than happy to resolve these issues for you. Please contact us on: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.

Posted 7 years ago

“It took longer to come than it was supposed to.”

Helpful Report

Posted 7 years ago

Hi Josh, Thank you for your feedback. We've just checked your estimated delivery dates for your order which are showing as: 31/07 - 03/08 and we can see that your order was dispatched on the 26th of July and has already been delivered to you. If you'd like to discuss this further, please don't hesitate to contact us on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 7 years ago

“very dissappointed imagined there would be herbs and infusions included in pack not just glassware could have bought those locally not recommended”

Helpful Report

Posted 7 years ago

Hi Ann, Thank you for your feedback. We're sorry to hear that you're unhappy with the product you've received. We do however provide a breakdown of the contents of this product on our website within the description section. If you're unhappy with the product you've received, please contact our team on: csteam@prezzybox.com and we can offer a return for the order. Thank you, Prezzybox.

Posted 7 years ago

“Yeah it hasn't turned up yet”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. Your estimated arrival date for your order which can be found on your order confirmation email is: 27/07 - 31/07. This will be delivered by Royal Mail. Thank you, Prezzybox.

Posted 7 years ago

“I had to reorder the certificate for the lovers stars as I made a spelling mistake with one of the surnames. I had it delivered to my work address as I had done with the original order. The certificate arrived with the address but there was no mention of my name or my companies name on the envelope. Because of this no one knew who his was for and by the time I had tracked it down my friends wedding had already taken place and I had to give it to them after the event and not on the day as I had intended.”

Helpful Report

Posted 7 years ago

“Lovely design but all the printing all the name is smudged on 2 of the items and is hardly readable won't be using this site again”

Helpful Report

Posted 7 years ago

“Ordered a personalised nursery rhyme book as a special present for a 1st birthday. The book is lovely but the customer service was awful. There were limited options for personalisation - the front had to have the full name and there was no option for alternatives inside the book. After ordering I immediately emailed customer services to request the nickname to be put inside the book instead. I had a reply confirming that this would be done. Unfortunately the book still arrived printed incorrectly. Not the end of the world, but as this was a special gift I wanted it to be right, so I emailed customer services with a photo to see what they could do. I was told the book could not be reprinted. Also that I could not have a refund as the book was printed 'correctly' despite acknowledging in a previous email that it wasn't correct. Very disappointed with the service received.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We cannot apologise enough that this has happened. We would like to resolve this for you so we've sent you a direct email in order to discuss this further. Once again, we're very sorry that you're disappointed in the service on this occasion. We will be in touch soon. Thank you, Prezzybox.

Posted 7 years ago

“Huge lag time between when the present was received vs the card...”

Helpful Report

Posted 7 years ago

HI Joseph, Thank you for your feedback. This is due to the fact that the items you have ordered take different amounts of time in production with separate external suppliers. The delivery dates for each item ordered are always shown in our checkout before purchase and again in our automated confirmation emails. Thank you, Prezzybox.

Posted 7 years ago

“I ordered personalised Presecco Gummies. The plastic jar looks grubby and scratched and there was a large sticky label on the lid with some bar codes etc on. When I peeled this off it's left a lot of gunge and marks on the black lid. I will have to put the gummies in another jar - and therefore paying for personalisation was a complete waste of money and effort.”

Helpful Report

Posted 7 years ago

Hi Joanna, Thank you for your feedback. We're very sorry to hear that this has happened. We would like to speak to our external partners regarding this - Would you be so kind as to email our team with a photograph of the container? Our email address is csteam@prezzybox.com. Thank you an apologies once again, Prezzybox.

Posted 7 years ago

“All though the item was posted to me, it contained another's person item + receipt. Was told the correct item would be posted in three working day. Waiting to see if it'll be the correct one this time”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that you received someone else's order. It appears that there was a slight packing error at our warehouse which we cannot apologise enough for. We can see that your correct order has now been re-sent to you and we hope that you're pleased with your item. Thank you, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews