Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my parcel , it annoys me as I can’t see my boyfriend right now and I wanted to cheer him up”

Helpful Report

Posted 4 years ago

Hello Chloe, Thank you for taking the time to review your order, we can see the team is already helping you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 4 years ago

“Range of items to buy. But still have not received my order after a week! The delivery date was two days ago!”

Helpful Report

Posted 4 years ago

Hello Katie, Thank you for your review. We can see that your order has now been delivered after the time of this email. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered next day delivery (for Friday) and parcel did not arrive until the Monday. Most disappointed but the 'late' birthday gift was really gorgeous I was told when my aunt eventually received it.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 4 years ago

“I still haven't received my order. It was meant to be delivered between Wednesday 18th and Thursday 19th. It is now the 21st and I haven't received it.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“Misplaced advertising. Extremely late delivery for present. Lack of customer service and unable to contact via phone.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. We're sorry you feel this way. We can see that you have two items on your order, both are which are still within your estimated arrival dates, as our team has advised you. We're also aware that one of the items has already arrived. We can see from our logs that you called our team earlier today and spoke to them regarding this over the phone. Thank you, Prezzybox.

Posted 5 years ago

“Wasn’t that impressed with the product, didn’t do what it said on the tin”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 5 years ago

“present ordered on 04-03-2020, site says 1 to 3 day delivery, now its the 8th and still not despatched.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thank you for your feedback. 1-3 days is how long this item takes in production with our external partners. Your order is due for arrival on the 12th at the latest and is due for dispatch today. Thank you,

Posted 5 years ago

“Website difficult to navigate and confirmatory details didn't show customisation item. Similarly these details didnt appear on email”

Helpful Report

Posted 5 years ago

Hello David, Thank you so much for your review and your feedback, we have emailed you directly to confirm these details with you, If there is anything else we can help you with then please do not hesitate to contact the team on 01827 839041. Many Thanks, Prezzybox

Posted 5 years ago

“I’m still waiting for the star alarm clock which was supposed to be delivered Fri/Sat and the wall clock should have been THE DEVINE’S but read Devine”

Helpful Report

Posted 5 years ago

Hello Marie, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox

Posted 5 years ago

“I”

Helpful Report

Posted 5 years ago

Hello Stuart, Thank you for your recent review, if there is anything we can help you with then please do not hesitate to get back in touch. Many Thanks, Prezzybox

Posted 5 years ago

“When I called promised a delivery within 48 hours for an charged £4, but delivery was a date late”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review, Your order arrived on Wednesday 12th, your estimated arrival date of between Tue, Feb 11th 2020 - Wed, Feb 12th 2020. This can be seen on your confirmation email sent to you at the time of purchase. Thank you, Prezzybox

Posted 5 years ago

“Prompt delivery. Had Coasters personalized. Difficulty reading names. Disappointed”

Helpful Report

Posted 5 years ago

Hello Gillian, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I havent received my order yet”

Helpful Report

Posted 5 years ago

Hello Alex, Thanks for your feedback! We can see your order has arrived at the time of this message, however if you need any further information please do not hesitate to get back in touch. Many Thanks, Prezzybox

Posted 5 years ago

“Having problem with the delivery 📦”

Helpful Report

Posted 5 years ago

Hello Shuaibu, Thank you for taking the time to review Prezzybox, we can see we have spoken with you directly and as advised this order has been delivered to the address given at the time of purchase, we can see a member of the team is still in contact and is assisting you. Speak again soon. Many Thanks, Prezzybox

Posted 5 years ago

“I have just received my night light that I have bought as a gift. I am very disappointed with it, I think the whole thing looks very cheap and tacky from the packaging to the actual light and different colour lead and switch. Also doesn’t come with a plug. Not impressed at all, I am actually going to have to go out and find another gift.”

Helpful Report

Posted 5 years ago

Hello Jessica, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Item damaged”

Helpful Report

Posted 5 years ago

Hello Roopm, Thank you for taking the time to review your order, we are sorry to see your item arrived damaged, we can see the team have already helped you with your issue, however if you need any further help then please do not hesitate to contact the team on 01827 839041 or email csteam@prezzybox.com Many Thanks, Prezzybox

Posted 5 years ago

“Despite asking for a personal message to bet put in gift before delivery you chose to ignore it so it was sent to my sister but she had no idea who it was from!! Also no email was received as per your website to say it had been dispatched so was let to believe it was still to be sent however when I contacted my sister she told me the parcel had arrived the previous day. All in all pretty shabby”

Helpful Report

Posted 5 years ago

Hello Alison, Thank you for taking the time to review your order, we are sorry we were unable to help you with a message on this occasion, we appreciate all the feedback, Many Thanks, Prezzybox

Posted 5 years ago

“The product (mug) came broken. Was not happy. Have requested a refund if they cannot guarantee a replacement will arrive before Friday (my friends birthday who the present was for) but not heard back yet.”

Helpful Report

Posted 5 years ago

Hello Payal, Thank you for taking the time to review your order, we are sorry we did not respond to your email straight away, we are closed on the weekend and we read your direct message this morning. I can see we have now resolved this issue for you and a replacement is on its way. If there is anything else we can help you with then please do not hesitate to get back in touch, Many Thanks, Prezzybox

Posted 5 years ago

“Upon recieving the product it was in a damaged state. The cardboard box it came in was squashed and soaking wet along one side, the inner box was also squashed and dirty from the wet cardboard, which then seeped through into the actual product. I'm currently seeking assistance from the team.”

Helpful Report

Posted 5 years ago

Hello Sam, Thank you for taking the time to write a review, we are very sorry to see your order arrived damaged, we hope you are happy with how the team resolved this problem for you, If there is anything else we can help you with then please do not hesitate to get back in touch. Many Thanks, Prezzybox

Posted 5 years ago

“Bad packaging”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we appreciate your feedback on this item, If there is anything else we can help you with then please do not hesitate to get back in touch, Many Thanks, Prezzybox

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews