Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection and not bad pricing. Delivery however is a shambles. Next day delivery is not next day, it's 3 days. And the estimated delivery times are not accurate. Do not order unless you have time, I ordered next day and another item that said 4 days at the latest and I'm now informed my 'next day' deliver is coming 3 days after I ordered and my standard is coming 6 days after I delivered! I understand they have to be made to order but delivery times should be accurate especially when I'm paying 6.99 for next day delivery. Not happy at all. I'm now going to have to explain to the person who I'm giving the gifts to that their presents are late and I now have nothing to show for.”

Helpful Report

Posted 5 years ago

Hello there Thank you for your lovely review, yes unfortunately some items can take longer to produce than others, this is why they will not be available for next day delivery. We hope you love your items! Hope to see you shop with us again. Prezzybox

Posted 5 years ago

“Disappointed as looked bigger in the picture and very lightweight wooden case☹️But Hey! Ho! I think my grand daughter will enjoy it😊👍”

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Posted 5 years ago

“I’ve been asked to right a review despite not getting what I ordered yet🤔”

Helpful Report

Posted 5 years ago

Hi Dominic Thanks so much for contacting this way, a member of our customer service team is going to contact you directly! Prezzybox

Posted 5 years ago

“couldn't fault the item. however it said if I purchase by 14:00 and pay express delivery at checkout it would be with me on Friday. I chose this option and the item wasn't due to be delivered until Monday. I rang prezziebox twice and they assured me they would get it upgraded to a Saturday delivery. this never happened. so to sum it up, I paid for express delivery which was in fact standard and I then had to drive to the DPD depot on Saturday morning to collect my item for Sunday. which cost me more money in fuel.”

Helpful Report

Posted 5 years ago

“Haven’t received my parcel ordered last week! No confirmation email for delivery was sent! Want my money back or my parcel delivered”

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Posted 5 years ago

“Still waiting on my order that was supposed to be 1 day delivery”

Helpful Report

Posted 5 years ago

“I haven’t got my order yet:( so I can’t write anything positive as it’s not here for me to review it, not sure why I got this email before my order arrived, unless there’s been an issue and it’s not arrived to my house.”

Helpful Report

Posted 5 years ago

“The item was a present for mother’s day - the gift was good - but I paid extra for fast delivery and it arrived on the Tuesday after the Sunday”

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Posted 5 years ago

“The service was fantastic. Unfortunately the goods were substandard.. we ordered two glasses with customized etching which was really rather poor (picture attached)”

Helpful Report

Posted 5 years ago

“No card in for Mother’s Day no message to say who it was from ,sent text message to say who the present was from and a loving message to my mum,but didn’t get a reply to the message I sent,very disappointing mr v longden”

Helpful Report

Posted 5 years ago

“The product I bought was barely up to standard. Had marks all around it and lumps on it. Not impressed”

Helpful Report

Posted 5 years ago

“Necklace chain very flimsy, definitely not worth the money. It was a Mother's Day gift as well”

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Posted 5 years ago

“Husband opened items today for his birthday. Dont even work.”

Helpful Report

Posted 5 years ago

“I didn’t get a desptach email like stated and never got a clear delivery date. Also delivery took 3 days longer than stated. Not a happy customer”

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Posted 5 years ago

“Undecided as my order is already a day late”

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Posted 5 years ago

“We’ve still not received the item!”

Helpful Report

Posted 5 years ago

Hello there thank you for leaving us a review, we can see your item is still within the estimated delivery dates at the moment, a member of our customer service team is going to contact you regarding giving this an extra chase for you! Best wishes Prezzybox

Posted 5 years ago

“2 days after the scheduled delivery date am still waiting for my order. Online tracking showing no movements for the last 5 days. A bit disappointed to say the least.”

Helpful Report

Posted 5 years ago

Hello there! We are sorry to hear this! A member of our customer service team has contacted you directly. Prezzybox

Posted 5 years ago

“I placed an order for next day delivery, and it did not arrive. I then spoke to a team member at Prezzybox three days later who informed me that my items had not even been dispatched! However, they promised me a refund of my delivery, and I am awaiting this to be returned. I also asked for one of my items to be cancelled, as it was a personalised birthday card, which I had to replace as it never arrived! I have not had a reply about this, and it has not arrived so I am unsure of what is happening with that. One of my items arrived the next day, and is very good quality. They need to do better on the delivery front.”

Helpful Report

Posted 5 years ago

Hi Isabel We're really sorry to hear about the issues you've had with your order, we can see you have been in contact with our customer service team which is great and we have arranged the refund of the card. We're really sorry again for the problems you've had on this occasion! Best wishes Prezzybox

Posted 5 years ago

“Wrong item sent.”

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Posted 6 years ago

“Quick dispatch Good props inside however the actual frame to flimsy to use. Would have preferred to pay a little more and be able to use the frame! Sorry it's 2 stars-”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews