Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was ad advised my delivery would arrive by 29th -30th November..it’s the 2nd and still has not arrived!”

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Posted 7 years ago

“Postage cost was a third of the product price and took a week to arrive, missing the date it was required for.”

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Posted 7 years ago

“The product was fine, but it arrived a couple of days later than expected. This meant that I wasn't able to use it as my secret santa gift and had to buy an alternative gift at the last minute.”

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Posted 7 years ago

Hi Steve, Thanks for the feedback. We're so sorry our parcel arrived a little late on this occasion. We do try out absolute best to ensure all orders are dispatched and arrive within our delivery windows so we're very sorry this has happened. If you'd like to send the item back to us, please contact our team on: csteam@prezzybox.com and we can look into this for you. Thank you,

Posted 7 years ago

“Shame, some fun gifts purchased but an item was missing from my order and a totally random item received instead. Sent 2 emails but no response. Poor customer service.”

Helpful Report

Posted 7 years ago

Hi Michelle, Thank you for your feedback. I'm very sorry to hear you haven't received a reply to your query. We've checked your order and can see that a member of our team has dealt with this issue and re-sent the correct item for you, which should now be with you. We're very sorry for any inconvenience caused by the mix-up. Prezzybox.

Posted 7 years ago

“Delivery was 4 days late”

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Posted 7 years ago

Hello, Thanks for the feedback. We're very sorry to hear that your order didn't arrive with you on time. We can see this was dispatched on the 23rd with Royal Mail for you and should now be with you, but we've sent you an email just to check. Thank you, Prezzybox.

Posted 7 years ago

“ordered product was faulty”

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Posted 7 years ago

HI Klaudia, We're so sorry to hear that your item was faulty. We have emailed you directly as we'd like to offer a replacement for you. Thank you and apologies for any inconvenience caused, Prezzybox.

Posted 7 years ago

“I was expecting my sons birthday present to arrive in time for 1st birthday and had an email 3 days before the actual day to say it had been dispatched, but we didn’t get it. When I emailed I was told it would arrive a week later. After his birthday 🙁”

Helpful Report

Posted 7 years ago

Hi Sally, Thank you for your feedback. We're sorry we couldn't get your order to you in time for your sons birthday. We do provide estimated dates of arrival in our checkout before purchase and again in your confirmation email - Unfortunately due to the nature of this personalised item, we cannot speed up the delivery, otherwise we would have done that for you! If you've got any other queries or concerns, please let us know. Thank you, Prezzybox.

Posted 7 years ago

“I ordered a parcel and 10 seconds after ordering I went to change my delivery address as I realised I put my old address in, apparently it was too late to change?”

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Posted 7 years ago

Hi Josh, Thanks for the feedback! We're sorry that on this occasion we couldn't change your delivery address. Unfortunately your order was packed on a Sunday and our team didn't have a chance to update the address with our distribution warehouse before it was packed. We appreciate that this isn't your fault and you did contact us very shortly after placing your order, so again we do apologise on this occasion. If we can help with anything else, please let us know. Thank you, Prezzybox.

Posted 7 years ago

“I searched for crafts and it showed me a pizza making kit so scrolled down to 'you may also like' and chose a pizza with different topping thinking it was still a 'make your own' pizza but it wasn't. Partly my fault but we're all in a mad rush buying gifts so missed it...Also far too much packaging. Sorry.”

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Posted 7 years ago

“The glass is marked on the inside needs cleaning”

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Posted 7 years ago

Hello there, Thanks for the review. We're really sorry to hear your item has arrived marked. We've popped you an email over as we'd like to look into this for you! Talk soon, Prezzybox.

Posted 7 years ago

“I loved the packaging and the whole design of the socks though that was good however, it is not mentioned anywhere that only 1 pair of socks have initials. I really did want them all on?”

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Posted 7 years ago

Hi Chloe, Thanks for the feedback! We're really sorry this has happened - All the pairs should be Monogrammed, so we'd like to look into this for you and have emailed your directly to sort this. We'll be in touch soon! Prezzybox.

Posted 7 years ago

“Amazing products however I am still waiting on the products to arrive.”

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Posted 7 years ago

Thanks for the feedback! Your order should be with you shortly - It was dispatched on the 16th with Royal Mail, so rest assured it's on the way! Thank you, Prezzybox.

Posted 7 years ago

“Delivery was supposed to arrive yesterday and still hasn't arrived, therefore missing my sisters birthday. There is also a lack of updates; you can "track your order" but not really because you can only see that it has been dispatched, no further updates as to why it is late. Should have used amazon.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback. We're sorry to hear your order didn't arrive on your estimated arrival date for you. We do encourage all of our customers to contact us either by telephone, email or live chat if they have any queries at all regarding their order or how to track their delivery! We're always happy to help. Your order was dispatched on the 14th for you, so this should now be with you. If you've any queries or concerns, please let us know. Thanks,

Posted 7 years ago

“Disappointed in the product. Much smaller than expected!”

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Posted 7 years ago

Hello! We're very sorry to hear that you weren't happy with your order on this occasion. We do provide accurate dimensions for our products in the description sections of our website and do advise double-checking these before purchase, so you know exactly what you'll be receiving! Again, we're very sorry you were unhappy with your gift on this occasion. If there's anything else we can do to help, please let us know! Thank you, Prezzybox.

Posted 7 years ago

“item not received emailed company, they said i would have to wait 15 days to before item is declared lost. Not very good this being my first order with them and was required as a birthday gift.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback! Sorry to hear your order didn't arrive for you. We do advise that Royal Mail do not declare a parcel lost until 15 working days from dispatch, however we don't request our customers to wait this long until we'll re-send an order, so we're sorry if our reply was confusing. We did request that you double check for the parcel at your local sorting office in case it's being held there and if not, we'd be happy to send a replacement. Please do let us know if you still haven't received your order - we're more than happy to re-send it urgently for you. Thanks, Prezzybox.

Posted 7 years ago

“Not at all impressed with the product being posted in an unsealed oversized cardboard box Cheap, yet have to pay £3.99 for it to take 4 days to get here Won't be bothering again”

Helpful Report

Posted 7 years ago

Hi Keith, Thanks for the feedback! This doesn't sound great, we're sorry to hear that your box wasn't sealed and we've passed your comments onto our distribution warehouse to look into. Please don't hesitate to let us know if the item was damaged in any way and we'll issue a replacement. Thanks, Prezzybox.

Posted 7 years ago

“Not that I had a bad experience, just that there’s no deals on here like most websites and the delivery is really expensive!! However I really needed this gift so I had to use prezzybox.com”

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Posted 7 years ago

Hi Lyndsay, Thanks for the feedback. We do offer deals quite regularly, including free delivery weekends which are promoted through our email newsletters. We're currently offering early-bird Black Friday deals, so please feel free to take advantage of our sales at the moment! Thanks, Prezzybox.

Posted 7 years ago

“Smaller than expected. Wouldn't call it retro sweets as I got the same mixture of sweets in the halloween tub from tesco's. Had to fill the tub up more with the left over Halloween sweets. Not really worth £9.99 then P&P. Should have made my own tub & printed the label myself.”

Helpful Report

Posted 7 years ago

Hi Janine, So sorry to hear you weren't 100% happy with your retro sweets and we've passed your feedback onto our external partners. Although we feel the price for this item is fair as the cost covers the printing of the label for the tub, which can be re-used again and again, we will get this looked into and take your comments on board. Thank you, Prezzybox.

Posted 7 years ago

“I received a scratch map quickly and it was correct and I was happy with this but I had also ordered a bauble that was personalised, the wrong bauble was sent to us we had clicked and ordered a glass christmas tree one but received an angel and the writing we included had been switched in to a different order after the instructions said it will be printed as written”

Helpful Report

Posted 7 years ago

Hi Casey-Ellis, So sorry to hear you received the wrong item. It sounds as though there's been a slight order mix-up with our external partners - but don't panic, that's easily resolved so we've popped you an email to help further. Thank you, Prezzybox.

Posted 7 years ago

“I am still awaiting the product I ordered so cannot comment on the product itself. I've not had any correspondence to say it's been delivered yet I'm being asked to rate the product ?”

Helpful Report

Posted 7 years ago

Hi Donna - Oops! Looks like we've sent your review request a bit early, sorry about that. Your order was dispatched on the 13th with Royal Mail and we can see that a member of our team has been in touch with this information. If there's anything else we can do to help, please let us know! Thanks, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews