Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Prezzybox chocolates as a thank you to a friend. The initial cost was around £8.50 by the time I had paid for post and packing it was over £13. Lovely as they were they were not worth the money. Also I wrote a thank you message to go with them and this deleted itself as I went through to payment so I emailed customer service after payment with a message that I wanted sent with the box. Somebody from customer service got back to me and assured me that they would sent a note with the box. According to my friend this didn't happen so all in all I was left disappointed. I probably won't use or recommend the company again, I like to get value for my money. Julie Gillam”

Helpful Report

Posted 5 years ago

“Was trying to purchase item yesterday, totally frustrating experience as it would not accept the discount voucher. Over and over.”

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Posted 5 years ago

“Overpriced, if niche, products with, again, overpriced delivery.”

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Posted 5 years ago

“delivery very expensive and slow, hasn't come yet, much after the estimated delivery”

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Posted 5 years ago

“Item was bashed on arrival, due to the heat the sweet cup had also started to melt :(”

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Posted 5 years ago

“There is an issue with the website , once you select a category you can see items only at bottom . Making it very difficult to navigate. I would recommend you try to place an order on line I think there is something wrong in the way the pages are downloading Hope my comment will help you rectify the issue All the best Frederic”

Helpful Report

Posted 5 years ago

“Disappointed with the way the photos came out as one of them is totally unrecognisable because it is so dark! I realise this is my fault for picking the wrong photo/sock colour combination. Maybe some advice on choosing the correct photo i.e brightness and a preview would help? I don’t think I will give the gift to my friend.”

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Posted 5 years ago

“Very bad customer service cancelled two bottles, disappointed”

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Posted 5 years ago

“One order arrived promptly. Another order still hasn't arrived 1 month later.”

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Posted 5 years ago

Hello there Sorry to hear you are still waiting on an item, a member of our customer service team is going to contact you directly. Speak soon!

Posted 5 years ago

“I was drawn in by adverts promising weekend and next day delivery. Despite ordering early Saturday morning and paying £15 for the fastest delivery possible the preasant wasn't delivered until Wednesday afternoon. Won't be using again”

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Posted 5 years ago

“Ordered a surprise gift for my husbands 60th birthday, had an e mail to say not processed after I had to contact them to find my tracking number. Hadnt even been sent from warehouse. useless when you've paid for express delivery for a gift. only offered to deliver the following day which was too !!! Wont be using ever again”

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Posted 5 years ago

“Order was easy enough to place although 5-7 days delivery is quite a long time and delivery cost is expensive. Not received an email confirmation for the order so good job I screened shot the order number.”

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Posted 5 years ago

“Misleading delivery options. Chose 'tomorrow' delivery and paid significantly more for it, but once the order was confirmed, delivery was stated as 3 days away. Needless to say I cancelled the order.”

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Posted 5 years ago

“I was very disappointed that before ordering it stated 1-2 days for delivery, after I had paid the delivery date changed to five days from now - two days after my niece's birthday!”

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Posted 5 years ago

“Expensive for a single pack”

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Posted 5 years ago

“Recieced socks but with wrong slogan. I have tried to contact prezzybox but unfortunately only able to get to a pre recorded closed message. I have left contact details but have received no response. Disappointed.”

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Posted 5 years ago

“A good product, let down by a terrible service!”

Helpful Report

Posted 5 years ago

Hey Terry, We are really sorry to hear this, a member of our customer service team is going to contact you shortly. Best wishes! Prezzybox

Posted 5 years ago

“Disappointed - I've just placed an order which through the entire process said delivery within 1-2 days. The most important fathers day item upon completed payment and order confirmation is actually within 5-7 days. I wouldn't have placed the order if I'd have known this”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review, unfortunately the production and delivery times will not honour the weekend as these are not classed as working days, so that's why it will seem a little longer. It does state on the website for this item that they take up to 2 days for dispatch, and then delivery time goes on top. Unfortunately this is the case for most personalised items as they need to be allowed time for production, we're really sorry if there's been some confusion on this for you. We of course understand when you're excited for a gift and just want it here! Hopefully it won't take too long for you. Any problems by all means contact our customer service team via our website. Have a lovely day, Prezzybox

Posted 5 years ago

“I want to send it back, it is tiny, I thought it was much bigger than that”

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Posted 5 years ago

“Can’t review a product if it has not arrived Review sent before delivery.”

Helpful Report

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews