Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on the 29th of November to be told it will be with me between the 2nd-5th of December. It is the 6th of December with no update as to why it is overdue and it hasn’t even been received by the courier service due to deliver it yet so at this point not sure when it will be delivered. Very poor customer service”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“My order has not been delivered. No reply to my phone calls or emails. Absolutely useless. Thanks for nothing.”

Helpful Report

Posted 2 years ago

Hello Joe, Thank you for your feedback. We're sorry to hear you're disappointed. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 2 years ago

“Advent calendar hasn’t arrived & can’t be tracked. No response via email or telephone when called.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that your order arrived late. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Late delivery despite me paying for next day delivery, would not use again”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. We have already issued for a you a delivery refund. The couriers were extremely busy and they were experiencing delays within their network.

Posted 2 years ago

“Didn’t arrive on time despite paying for next day delivery, would not use again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. You chose express delivery and your order was delivered to you in time.

Posted 2 years ago

“Absolutely horrible. Still haven't received my parcel after paying extra for next day delivery.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have issue for you a delivery refund.

Posted 2 years ago

“e”

Helpful Report

Posted 2 years ago

Hello! Thank you for your review. We have just contacted you via email to resolve the issue together.

Posted 2 years ago

“I returned home after a day out to find my Prezzybox parcel standing on my doorstep. The weather was damp and cold and the parcel was saturated. I have spent the last few hours drying out the contents. Leaving a parcel unattended on the doorstep and open to the elements is , frankly, unacceptable and if that is how Prezzybox believe that their goods should be delivered then I don't think I shall be ordering again.”

Helpful Report

Posted 2 years ago

Hi Lindsay! Thanks for letting us know the issue happened, we will raise the query with the delivery company in order to prevent such situations in the future and we have already contacted you via email to sort everything out together.

Posted 2 years ago

“Poor company who charge you for next day delivery but couldn’t do so and blamed yodel”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“I can’t review the item I have bought from Prezzybox.com as I haven’t yet received the item I have paid for. I can put in a review about their sale of terms that are not entered on their website as far as I can see with regards to a price change after the first order didn’t go through by no fault of my own but the banks as they didn’t allow the order to go any further by their security rules. I had to go to the Bank the next day and explain what I wanted to do, they apologised and sent me the security number I should have had. I then re-ordered the item after Prezzybox sent me an email saying you’ve left something in the basket. After the re- order went through I have been charged an extra 50 pence, which isn’t a lot but after only a day or two the price jumped up with no indication that I could see on the website that Prezzybox can change their prices at anytime. So to say the least I was a bit surprised, so I might buy from another website where i can buy the same item at a lower price. I hope my husband likes the item I have bought him for Xmas.”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review! We are terribly sorry to know you are unsatisfied with our services. Your experience and satisfaction are a top priority for us, and we’d like to take this opportunity to correct the situation. We have just contacted you via email to resolve the issue together.

Posted 2 years ago

“Would not order again the bottles when I ordered them appeared to be boxed and I thought they would make lovely gifts, No boxes just bottles. Very disappointing and not what i wanted at all. Very poor presentation for the gifts I required. Janet Leighton/”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Ordered from your website and you cancelled as you said the price of the booking was incorrect . Very unprofessional.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We will make sure it wouldn't happen again

Posted 2 years ago

“Absolutely appalling. Advertised a product at a price which I paid for and received not only notification of receipt but the voucher for the product which was a present to then receive an email two days later saying they had priced wrongly on their website and had now rescinded the voucher and would refund the payment. No offer of compensation or explanation despite me emailing back. Make your own mind up”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review. We are sorry to hear about your negative experience. We have just contacted you via email to resolve the issue together.

Posted 2 years ago

“Amazing website”

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Posted 2 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 2 years ago

“No tracking number delivery was late still awaiting on product turning up and reply from prezzybox”

Helpful Report

Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together.

Posted 2 years ago

“Had to return as box broken and item Inside damaged”

Helpful Report

Posted 2 years ago

Hi Kellie, Thank you for the review. We are very sorry to see that you have experienced such issues with this product. We can see that you have been in contact with the customer service team, and they have provided you with the necessary details for a replacement. Kind Regards, PrezzyBox Team

Posted 2 years ago

“I was most disappointed that the postman had left my delivery out in the rain. No note was put through the door to say it had been delivered. I opened it and everything was ruined!!! I contacted Prezzybox and they have [promised a full refund”

Helpful Report

Posted 2 years ago

Hello Maria, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Beyond disappointed with Prezzybox. Placed an order which was for a football stadium tour e-voucher. I would have thought it would be instant delivery but the email said it would be sent the following day. 5 days later and a phone call to Prezzybox, I am still without the evoucher AND to make matters worse, didn't have the voucher to give as a birthday present to give my son. So disapponted - I'll not use Prezzybox again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Good variety of items however not great postage handling, when I received my package it was very badly damaged and crushed. One whole corner completely caved in and damaged the box of my item also. Would think twice before ordering from here again.”

Helpful Report

Posted 2 years ago

Hello Kirsty, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Ordered two plaques for 21st birthday presents. My order was confirmed by email and delivery was promised by 3 November. I rang on 3rd to see where my order was, as I hadn’t heard anything since receiving the confirmation email my to be told my order had been CANCELLED!!!! Seemingly Prezzybox don’t deliver to Northern Ireland which is part of the United Kingdom. There was absolutely nothing on the website to advise this - to say I was angry is an understatement - when were Prezzybox going to inform me that they had cancelled my order and arrange a refund if I hadn’t rang today - totally rubbish customer service”

Helpful Report

Posted 2 years ago

Hi France, Thank you the review. We are sorry to hear about the issues you've experienced with the order. We can see that the cancellation email was sent on 28th of September, which you may unfortunately haven't received. A refund has been issued and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews