Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Personalised Carousel Money Box and it was beautiful and matching the description on the website but had few scratches and this made it look a bit cheap”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're very sorry to hear that you had an issue with your order, we appreciate all feedback. If you would like us to have this item replaced for you, please email an image along with your order number to csteam@prezzybox.com and we will happily look into this for you. Thanks, Prezzybox.

Posted 3 years ago

“Item was a little over priced, the quality wasn’t great. I ordered a personalised glass clock but it hadn’t printed very clearly and it was small, I wouldn’t order again.”

Helpful Report

Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 3 years ago

“I'm really sorry I only gave 3 stars as the chocolate bombs I ordered for Christmas for my Grandaughters they were broken. The box was also damaged . I've bought from you before and was happy with my purchase. So I'm really sorry I couldn't give 5 stars on the occasion. Regards Mrs p Faulkner”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Was a good fast service”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 3 years ago

“Can't comment as I am yet to receive the item”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry.

Posted 3 years ago

“Not bad”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write a review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 3 years ago

“The books I ordered were great, but I paid for Express Delivery to get them before a wedding and they took three days to arrive, which was frustrating because I now have to send them on afterwards.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your recent review. We’re sorry there’s been an issue with your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 3 years ago

“Delivery was fast and excellent BUT... I wished to give the voucher as a present. There was no indication, that I could see, to say if the vouchers were transferrable i.e. could be used by anyone (I still don't know - there is no indication on the voucher). There was no facility I could see to get the voucher sent directly to the gift recipient. Other similar websites had the same problem. Why, oh why, can't you make these important things PLAINLY clear?”

Helpful Report

Posted 3 years ago

“Bought as a present, actual item seems fine. Packaging came damaged though with tears in both corners.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Ok but nothing special”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“No screws included in purchase despite this being promised when ordering”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. Our website does note 'screws not included' for this item. We're sorry for any inconvenience. Thanks, Prezzybox.

Posted 3 years ago

“A bit expensive for me.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“I am very disappointed with the bath cupcakes, they are very small. They are a present which I now won’t be able to give.”

Helpful Report

Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept perishable items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 3 years ago

“I give three stars on account of disappointing delivery by Hermes, who rescheduled delivery twice. Nothing wrong with shopping on Prezzybox website, but still the goods have still not been delivered on time.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“A lot of good options to pick from and all set out very well. However it didn't let me pick what delivery option I wanted so I have to wait longer for it to come than I wanted.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. Due to the nature of your purchase, we're afraid we're not able to offer an express delivery service, as your order contains one or more personalised items which come directly from an external partner. Unfortunately, the process to create your personalised item cannot be expedited. We can see however that your order was dispatched by our partners on 10/09/2021, well ahead of your estimated delivery dates. Hope this helps!

Posted 3 years ago

“Good item but delivery cost was too high”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Would have been nice to be able to add a note to the receiver as it was a prezzy, or even the option to fill a card like when sending flowers”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. The option to add a gift note can be found in the cart. Hope this helps!

Posted 3 years ago

“My little girl loves the colour changes but it is slightly on the small side.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“Who knows how it tasted! Why use Hermes?? Ordered for a gift last weekend and still chasing it round....unreal.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Rest of my stuff come as said but was missing 1 item very disappointing don't know if it got lost in mail or just didn't get sent out”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews