Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived really quickly but one of the glasses was broken, as there wasn’t enough protection inside the item box. I sent an email immediately with a photo of the broken item and was informed I would receive a replacement order, which I am still waiting for.”

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Posted 6 years ago

“Not got my order yet so would not be fare to judge.”

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Posted 6 years ago

“Bought a box of chocolate discs and half of the discs were broken. They sent a replacement and they were broken too. Not great!!”

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Posted 6 years ago

“I am not very happy with service. As I was expecting my parcel and it hasn’t arrived yet. And I paid extra to get it delivered on that day. I am very unhappy with Prezzi box and would like a refund for the extra i paid”

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Posted 6 years ago

“I placed my order on 29 November. I was given an expected delivery date of 3 to 5 December. It’s now 8 December and I haven’t had anything except an email asking for a review.”

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Posted 6 years ago

“i havent receivd my present yet”

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Posted 6 years ago

“I did not receive all my orders, even though you said you despatched it. Been waiting for almost a week for 2 orders, that was supposedly despatched last Thursday but have not received it. Very disappointed. Another order I received, should had 2 items in but I only got 1 item.”

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Posted 6 years ago

“I am a little concerned that I have not recieved a confirmation of order email for an item purchsed on the 30/11. The money has been withdrawn. I am hoping that the item arrives. I will contact you in a few days if I have not recieved delivery. Please feel free to send a confirmation email.”

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Posted 6 years ago

“excessive packaging”

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Posted 6 years ago

Hi Anna, Thank you for your feedback! We're really sorry that you felt there was excess packaging for your parcel. This is something we're wanting to look into and will be raising this issue with our distribution warehouse. Thank you once again for your valuable feedback.

Posted 6 years ago

“I was sent the wrong item so wasn’t very happy especially after paying £4 postage. Still waiting on the correct order, should hopefully be here soon.”

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Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best,

Posted 6 years ago

“Wash bag ok but no lining large for males toiletries not sure it warrant s the heavy price tag as basically a novelty item.”

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Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Still has not been delivered”

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Posted 6 years ago

“The Angel bauble was lovely, but spoiled by the fact that the inscription was practically indecipherable. Would not gold writing have stood out more? I did read an earlier review which said this but decided to give it the benefit of the doubt. These baubles are momentos for a child to keep for life. Such a pity that it is so hard to read.”

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Posted 6 years ago

“Should have been blue, picture smaller than proof”

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Posted 6 years ago

“Not received my items yet even tho they said they were out for delivery yesterday.”

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Posted 6 years ago

“Still awaiting my delivery by Hermes now 2 days late Need I say more ?”

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Posted 6 years ago

“Not received yet !!!!!!”

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Posted 6 years ago

“Unable to review as no parcels have been received yet. I have received a request to review too early!!”

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Posted 6 years ago

“Purchased retro slush maker as a Xmas gift, received with box missing the lid, emailed company and have failed to contact me, very disappointing.”

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Posted 6 years ago

“You have sent me this Review survey but my order hasn't turned up yet. Buried in the tracking info for Hermes was a note to say they can't deliver the item to my address but it doesn't say why. Hermes should have emailed me to advise if there was a problem. I am baffled as to why an item such as a small backscratcher can't be delivered to a semi-detached houses in a safe area. Not impressed!.”

Helpful Report

Posted 6 years ago

Hello Thank you for your feedback. We are sorry to hear this but according to the tracking, it has now been delivered. If this is not correct, please contact us at csteam@prezzybox.com and we can look into this for you. Many thanks.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews