Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order never arrived awaiting your response:(”

Helpful Report

Posted 6 years ago

“I was disappointed with this site. Lots of tempting things but overpriced so not difficult to achieve free delivery spending £50 or more but, be warned, no free returns. Will not be using this site again or recommending it.”

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Posted 6 years ago

“Wasn't happy with delivery driver posting my item through door even though I was home as myou gift I got for xmas pressie had broken due to not being looked after”

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Posted 6 years ago

Hello and thank you for feedback. We are very sorry to hear this and shall bring up an investigation with Hermes as to why this happened. We can see that a replacement has been issued for you and should be with you tomorrow. Any problems, please let us know.

Posted 6 years ago

“I tried to amend my order; when I clicked onto the link it just kept bringing up your website for me to review more products.”

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Posted 6 years ago

Hello and thank you for your feedback. We have contacted you directly about this so we can look into this further. Many thanks.

Posted 6 years ago

“I ordered a black current giant jelly baby and they sent me a yellow one gutted I tells ya”

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Posted 6 years ago

Hello and thank you for your feedback. We are really sorry to hear this and are updating our pictures on our website to show all the other colours we have. A yellow one is still better than a green one :)

Posted 6 years ago

“My Chocolids were broken on arrival”

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Posted 6 years ago

Hello and thank you for your review. We are sorry to hear this but we can see a replacement has been issued for you. We hope this helps.

Posted 6 years ago

“Saw an item on This Morning and ordered it immediately. Later that day I received an email stating that it had been discontinued. Very disappointing.”

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Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. These were exclusive items to us and went out of stock extremely quickly. We can see that a refund was processed so apologies for the inconvenience.

Posted 6 years ago

“The face vibrator I received doesn't turn off. The switch makes it vibrate more or less, but doesn't turn off. I am very disappointed, because I was going to buy at least three more for christmas presents. Send me one that works properly and i will change my rating, Thanks, Kevin Murton”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We have now issued a replacement for you and have contacted you directly regarding your order. Many thanks.

Posted 6 years ago

“The items were shipped separately, one item is still not delivered but tge status of the delivery says delivered”

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Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and have now contacted you directly to discuss this. We look forward to your response.

Posted 6 years ago

“The gift arrived without the note, so my friend didn’t find out who had sent it until well over a week after her birthday...and I thought that she had forgotten to thank me :(”

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Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this and have now contacted you directly regarding this. Many thanks

Posted 6 years ago

“Made an order for 1-2 day delivery. My parcel was lost and the customer service knew it had been lost and didn't let me know. 5 days after my order i rang, although they did re send the parcel for me next day delivery free (which was too late for my friends birthday), it shouldn't have had to happen. Not only that, when the parcel did arrive, one of the items were damaged.”

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Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are really sorry to hear and see this. We have now bee in direct contact with you and look forward to your response. Many thanks.

Posted 6 years ago

“One iteam has not arrived and the item I received was very disappointing and very expensive for what it was”

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Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

Hello and thank you for taking the time to leave us some feedback. We are very sorry to hear this and have now contacted you directly with regards to you order. We look forward to your response. Many thanks.

Posted 6 years ago

“One item turned up early, stilll awaiting another 4 items even though I was assured I would receive them days ago. Shocking service.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your order hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“I was really disappointed with this service. A friend from Morocco was visiting on his birthday and so I got him a last minute gift. I ordered with 1 day shipping so it would get here when he did. The package didn't arrive within the 3 days he was in London and I am now having to mail it to him which will be very expense; not to mention that it took over a week to finally arrive. Although, customer service very friendly and helpful.”

Helpful Report

Posted 6 years ago

Hello Please accept our sincerest apologies for this. We can see that we did our best to investigate your order and help as much as we could. Thank you for taking the time to leave feedback.

Posted 6 years ago

“It was such a disappointment to open the lovely, quality gift box to see the horrible, dark green, cheap cover which looks terrible and tacky. It is such a shame as the content and book pages are great, really colourful and look of high quality, I don't understand why such a cheap cover. This was not the gift I wanted to give, I was embarrassed to hand it over.”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this as usually these are very popular items. We have spoken to our partner company who produce these items to investigate further. Please accept our sincerest apologies for this.

Posted 6 years ago

“Poor processes and systems”

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Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear that you are unhappy with the service provided. We can see that we have been in touch regarding your order and have tried to do everything we can to help and have now deleted your account as requested.

Posted 6 years ago

“I was looking forward to receiving my order but once received I was shocked at the size of the gift :( was really disappointed at the price and how small the gift was.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this as these are usually very popular items. Please contact us at csteam@prezzybox.com and we would be happy to have your item returned and refunded if you wish. Kind Regards

Posted 6 years ago

“The box of sweets I purchased was a lot smaller than I’d anticipated and so I feel it is extremely expensive for what it is. A fair price would have been nearer £15 than £25.”

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Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Happy with how quickly the item was delivered but disappointed with the quality of the book for the money.”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Unfortunately you use Hermes to deliver, and as has happened numerous times with this delivery company they have just left cards and have not delivered my order, the last card stated that they have returned it. So I am now waiting for a refund. I will not be able to buy from you due to Hermes poor delivery service.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've messaged you directly so we can sort this for you. Speak soon! Prezzybox.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews