Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with this it’s not your fault it’s the delivery driver he damaged the flowers and a few fell off. The recipient was meant to be taking these for a funeral but was unable too. For 41 pound this was not acceptable. Really disappointed.”

Helpful Report

Posted 2 years ago

Hello Aysha Thank you for your feedback and sorry to hear this. We have contacted you directly to discuss the issue. Many Thanks. Prezzybox.

Posted 2 years ago

“Present has still not arrived and it’s electronically being sent. Asking for a review when I’ve not even had the gift yet. Why is it taking so long???? Won’t be ordering again. It’s for a birthday tomorrow.”

Helpful Report

Posted 2 years ago

Hello Danielle Thank you for leaving feedback. We can see that your order has been resent to you today but apologies for the inconvenience caused. Many Thanks. Prezzybox.

Posted 2 years ago

“My order should have been with me on the 22nd June here we are on the 25th and nothing. Nick Hajba”

Helpful Report

Posted 2 years ago

Hello Nick Thank you for your feedback and sorry to hear this. We can see you have contacted us directly and that your replacement evoucher will be with you today. Many Thanks. Prezzybox.

Posted 2 years ago

“Not delivered on time , even with confirmation it had been dispatched , poor customer service and would not recommend I had to ask for compensation and £5 was all that was received .. certainly won’t use this company again. This was an important present for an important birthday.”

Helpful Report

Posted 2 years ago

Hello Joanna Thank you for taking the time to leave feedback. We are really sorry for the inconvenience caused with your order but can see that it's been resolved now. Many Thanks. Prezzybox.

Posted 2 years ago

“I was quite surprised to receive this email asking for feedback. I ordered an e voucher on 11th June with estimated delivery for the 12th June, we are now 15th June and no voucher! If there is an issue with sending vouchers, an email would alleviate any anxious customers concerns would be appreciated.”

Helpful Report

Posted 2 years ago

Hello Avril Thank you for taking the time to leave feedback. There has been a technical error this week but it has been resolved and we can see that we resent your evoucher over to you yesterday. Many Thanks Prezzybox.

Posted 2 years ago

“Unable to give you a good review on this occasion because the birthday present I ordered hasn't arrived yet! it was supposed to be delivered on Wed18th!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review and sorry to hear this. We can see that your order was delayed with Evri but should arrive in the next 24 hours. In the meantime, we have refunded the delivery charge for the inconvenience caused. Many Thanks. Prezzybox.

Posted 2 years ago

“Paid nearly £10 for delivery on 3 May and not delivered”

Helpful Report

Posted 2 years ago

Hello Clare Thank you for your feedback and sorry to hear that your order did not arrive on time. It looks like the bank holiday caused some delays. However, we have refunded the delivery difference for you now as we can see it arrived today, 4th May. Kind Regards Prezzybox.

Posted 2 years ago

“Very disappointed. Representing the condolences from my half of the deceased Aunts family, my wife and my son shared the tragedy of our floral bouquet being completely unidentified. The ribbon was red, not personalised at all and with no sign of our message card. The funeral will not be repeated ! In short, PrezzyBox has badly let us down representing the only Sister of deceased, also her Nephew and her Niece who were all not able to attend personally. Full refund requested please.”

Helpful Report

Posted 2 years ago

Hello David Thank you for contacting us regarding your order. We are very sorry to hear that there was an error with your order and have contacted you directly about it now. Many Thanks. Prezzybox.

Posted 2 years ago

“It was a last minute buy - I bought on a Thurs evening for a guaranteed Saturday delivery. Nothing arrived. No email re delivery information. Very poor. Would have been more reliable to buy something on Amazon.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. We can see that your order has been delivered this morning. We have refunded your delivery charge for you. Please accept our sincerest apologies for any inconvenience caused. Kind Regards

Posted 2 years ago

“So I’m meeting my friends tomorrow and I’m sadly not able to give them all of their presents. Prezzy box have let me down, only delivered two out of the 5 items I had ordered. Cost of living is expensive as it is, I’ve now hard to pay out more money, but other gifts (from other companies who don’t let me down) and more cards. The only reason I knew they wouldn’t be delivering is because I chased ! They didn’t even give me the heads up to let me know they’d let me down! I highly doubt I’d use them again, sorry.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. We're very sorry to hear that you had an issue with your order, we appreciate all of your feedback and will ensure it is passed on to the relevant teams. Thanks, Prezzybox.

Posted 2 years ago

“I'm really sorry but this was bought for a retirement occasion & the promised shipping date (22-24 March) didn't materialise (it arrived on 29 March) so, the present has completely lost its effect/point/purpose. Very disappointed”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 2 years ago

“Item ordered 22nd March for 28th March and shown as delivery within 3 to 5 days. Item now shows delivery between 31st March and 4th April. This is not 3 to 5 days from order.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review We can see that your order has now been delivered after the time of this message. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 2 years ago

“Okay, so i was excited to give this one to a child. It just arrived now and it wouldn’t fit the slot where you put the unicorn! I dont want to shove it because it might break and it is made of plastic. I cannot return it as the birthday is on Saturday. I felt really disappointed of the material.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 2 years ago

“Ordered and waited for the birthday present to find I got an email 2 days after it should have been delivered saying the don’t deliver to the north of ireland because of brexit. £5 gift voucher given which I can’t obviously use and no present for my friend”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. So sorry that we have had to cancel your order, we can see that our team messaged you about this very soon after ordering. We are working hard to reinstate orders of non personalised items to Northern Ireland and are hoping that to be able to send again soon. Apologies once more for inconvenience caused

Posted 2 years ago

“Order placed and paid for. Email next day-both items cancelled. Can only send personalised items to Northern Ireland due to Brexit. Nothing is mentioned on the website about this restriction. Ordered a similar item from a different company on the mainland-they shipped it the next day no issues at all”

Helpful Report

Posted 3 years ago

“Very poor. I paid for special delivery on a Saturday as it was a birthday present. I received one email to tell me it has been delayed, no further information has been supplied. The gift has not yet been delivered. I won’t be using your website again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We can see that your order has now been delivered after the time of this email. We are sorry for the delay and hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 3 years ago

“I ordered my card Monday and today is Friday and it still hasn’t come. It says next day delivery which it was showing as dispatched the next day but still not got it”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We can see the estimated delivery dates on your order confirmation were Monday February 14, 2022 - Tuesday February 15, 2022. We've checked the tracking for your order and can see it was delivered on 12/02/2022. We hope this is now resolved for you however if you do have any further questions, please get in touch. Many thanks, Prezzybox.

Posted 3 years ago

“Bought the chilli and bubbles book of love for my wife for valentine's Day but very disappointed. Poor quality, and when I opened it to look through it I found the pages had been put in upside down and back to front!! Will probably raise a laugh but not very good TBH. Doubt I'll buy anything again.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately, we’ve had no contact so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Let me place and order and took money, to then cancel it 2 days later due to brexit and not delivering to NI. Should be clear when putting your address in where you deliver. Still waiting for my refund as well”

Helpful Report

Posted 3 years ago

“Came broken. Waste of money. Paid for next day delivery - took 3 days.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to see there's been an issue with your order. We've taken a look and can see that you selected next working day delivery. As your order was placed after our cut off on Thursday, it was dispatched on Friday for next working day delivery being Monday. We hope this clears up any confusion. We can see a member of the team has contacted you directly to help with your issue. Many thanks, Prezzybox.

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,272 reviews