Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“The gift itself was beautiful, this was my first time ordering and I wasn’t sure how it worked. So I called the company to see if I could send the gift straight to a friend of mine and t wouldn’t contain an invoice. Also I asked about adding a message which was confirmed it was all okay. When I placed my order the option to leave a message wasn’t there so I emailed and was told that it wasn’t an option... crossed wires somewhere... so I had a gift on it’s was to my friend with no message for her to know who it was from... next day delivery was paid and I waited to be informed it had been dispatched... I had no notice of delivery so I had to call prezzy box to find out if it had been delivered or not... I believe this is probably the poor communication of the outside company used by prezzy box but it didn’t make the process enjoyable.”

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Posted 3 years ago

“I paid for next day delivery, as needed the items for a birthday. They came a day late at 6pm. Therefore no use to me, really disappointed.”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Got a shock when i recieved this way too small its half size of a normal chopping board an expensive for the size of it should have checked size before i ordered wouldnt have got it”

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Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 3 years ago

“It was an ok service but the alarm clock I ordered was not fully described”

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Posted 3 years ago

“my parcel has not been delivered yet. there is a delay and I haven't heard when it will be. this is disappointing as it is a birthday gift for my friend”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Order arrived with the wrong date on. Although a lovely item, the wrong date is a real shame and the date on it has no relevance to the recipient. I had no email confirmation so I have no Order number to track this or communicate about it.”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“I have ordered the Camden - Teak Record Player And Speakers with you as it mentioned it has 3 speeds: Copied from your website information (3-Speed Turntable: plays 331/3? 45 & 78 rpm records - 45rpm spindle adaptor supplied) One of the pictures on your website also shows the number 78, the one that has arrived does not have this. A 2 speed record player turned up instead.”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“The delivery was fast but the order came broken inside it hasn't been royal mail's fault as the outer package was in mint condition.”

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Posted 3 years ago

“The company is good however the item I got was not I wanted”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“When my order arrived the packaging was fully open on one side- I’m not too happy about it”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Order has not arrived”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“A bit disappointed that a mothers day card I ordered and had delivered to my mam wasnt in an envelope but loose with an envelope inside another one, so she had no idea when opening it.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I wasn’t at home at the time of delivery so the delivery person didn’t deliver the package. The package was small enough to post through the letter box but they didn’t do that. I had to pay extra delivery fees to get the package delivered. On the 2nd delivery they posted it through the letter box and took a picture of it, why couldn’t this happen the first time? Very annoying.”

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Posted 4 years ago

Hello, Thanks for your review. Please can you contact us on csteam@prezzybox.com so we discuss this further with you. Many thanks, Prezzybox.

Posted 4 years ago

“I still haven’t received my order or a dispatch note to say it’s on its way”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Will do when I get what I orderd”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“I bought the cardboard projector that aims to turn your iPhone into a cinema. The product is very flimsy and picture is very faint. Personally I was really disappointed with it and will be returning the product. On the video it looked amazing but when I tried it it was really poor”

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Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 4 years ago

“Paid for next day delivery which took 2 days to arrive.”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Prezzybox is unable to deliver to Northern Ireland”

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Posted 4 years ago

“I ordered a scratch-off bucketlist of movies to watch and it doesn't scratch off and reveal the pictures sufficiently, instead either revealing nothing but a darker grey or cutting right through to the white card below the images. Looks horrible. I want a refund please.”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know there's been an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“It was okay.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews