Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived damaged”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Happy with items very unhappy with delivery. Left outside my door for two days and was drenched when I got back”

Helpful Report

Posted 5 years ago

“Really struggled with your website! Had a £5 voucher to redeem and put it on the clipboard but failed to find how to tag it to my order. Came away thinking I wouldn't bother again. Just hope the chocolates are easier to digest with when they arrive!”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to review your order, we are sorry you experienced this issue and we are happy we have managed to fix this for you, Please do get back in touch if there is anything else we can help you with, Many Thanks, Prezzybox

Posted 5 years ago

“The early stages of ordering the computer mats was no problem However when I came to pay all sort of problems occurred,and after 3 attempts I gave up .You then sent me a note next day suggesting I could complete the order & this time it worked!!”

Helpful Report

Posted 5 years ago

Hello Thank you for your review, we are really sorry to see you experienced an issue during payment, we are happy to see we have resolved this for you, your order is now in production, If there is anything else we can help you with then please do not hesitate to get back in touch. Many Thanks, Prezzybox

Posted 5 years ago

“Nice choice of presents but website does not give a clear indication of delivery dates. I had paid before I found out it would not be delivered until a day late. Too late.”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your feedback. We hope we have resolved this issue for you on our call today, Many Thanks, Prezzybox

Posted 5 years ago

“Parcel not arrived yet.”

Helpful Report

Posted 5 years ago

Hello Alison Thank you for taking the time to write a review, the email you received is for you to leave feedback on your shopping experience, however we can see your order was dispatched on 1st November, thank you for the feedback, If there is anything else we can help you with then please do not hesitate to contact us at csteam@prezzybox.com Many Thanks Prezzybox

Posted 5 years ago

“You should send confirmation emails.”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to review Prezzybox, we can see an order confirmation email was sent to you on Saturday 2nd November to the email address provided by you at the time of purchase, please do get in touch with the team if you need to check these details, Many Thanks Prezzybox.

Posted 5 years ago

“I asked for a different delivery address to the billing address when I placed the order (since it was a present for a relative). Once I received the order confirmation I realised that this had not been done so messaged you through your website straight away. However the product has been delivered to me so I now have to forward it to my relative at cost to me.”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to review, we are really sorry to hear you are unhappy with the service, we have taken a look into this for you but we have no record of the address change request on our system, Please do contact the team on 01827 839041 if you would like to discuss this with us, Many Thanks, Prezzybox

Posted 5 years ago

“Unfortunately the personalised socks I bought were very one person heavy. Sent 3 photos and 1 photo looked more use than the other two 😕”

Helpful Report

Posted 5 years ago

“Not received my order yet, I found just to create an account very difficult, I couldn’t do it on my tablet, in the end had to do it on my phone, just inputting your personal details like name and address was telling me that there was a problem Oh well it’s done now, looking forward to my order as it’s for my best friend, just hope it’s ok”

Helpful Report

Posted 5 years ago

Hello Thank you for your review and the feedback, we are unsure why you had an error, please clear all cookies if you experience any further issues, this should help resolve the issue Many Thanks Prezzybox

Posted 5 years ago

“My order went through twice and now I need to call to correct it as the site crashed.”

Helpful Report

Posted 5 years ago

“My items arrived fine but my package arrived damaged and split. I could see what my items were even before opening my package.”

Helpful Report

Posted 5 years ago

“HI i ordered a gift for someone and needed it by a set day it didn't arrive you can have the best company in the world but if you take extra money for fast delivery and it doesn't arrive you just feel cheated i wish i had gone somewhere else I see your tracking system doesn't work if it is working i got a long wait and just to let you know I'm annoyed”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 5 years ago

“Unhelpful CS”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to write a review, we can see you attempted to change the delivery date on your order but your order was already scanned in with our courier and dispatched. Again we are really sorry we were unable to help you on this occasion.

Posted 5 years ago

“In my order I placed the billing and delivery address to be the same. Shortly after paying for my order I received a message that my billing and delivery address do not match and it will create a problem. In a mean time on my order confirmation though it clearly states that the two addresses are the same. I wonder if the delivery will ever arrive.”

Helpful Report

Posted 5 years ago

Hello Thank you for you review, our team are looking into this for you and have attempted to contact you directly, Please could you contact the team on 01827 839041 so we can discuss your order in more detail, Many Thanks, Prezzybox

Posted 5 years ago

“Disappointed with size of products for the price. Picture is deceiving. Will have to buy something to go with this as I don't consider it big enough to give as a gift on it's own.”

Helpful Report

Posted 5 years ago

“I'm hate to say this but the quality of my order was poor and very disappointing. On a positive it arrived on time.”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 5 years ago

“Ordered a gift, said 1 to 2 days despatch. After it was paid for got confirmation that it will be delivered 7 to 9 days, missing the birthday date. Not good.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review, we are sorry you are unhappy with your dispatch times, We can see from your order confirmation delivery email that delivery is showing as Friday 10th October, this is also shown in your shopping cart before purchase. Your order is on its way, however if you would like to speak to the team we are happy to have a chat about your concerns. Many Thanks, Prezzybox

Posted 5 years ago

“Great items and nice idea, but... My cousin's daughter has leukemia and wanted to cheer her up, so bought a pair of light up slippers and a personalised chocolate bar, plus one for her sister. Ordered fine then got an email to say they were being delivered separately, so one gets a present and the other doesn't, which was the whole reason I ordered the 2 chocolate bars - to keep her sister happy and not have her upset getting nothing while her sister does. My cousin really doesn't need an upset child whilst trying to get through her daughter having cancer.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Some of our items do come from partner companies so get dispatched separately Apologies for any distress caused Prezzybox

Posted 5 years ago

“The parcel was left behind our bin outside - we have an open garden where anyone could have taken it. Just because a photo was taken of it when left - it doesn’t mean it would still be there hours later. There wasn’t any card or notification as to where it had been left - it was only myself trying to track it that I found it to be outside - it was completely sodden because of heavy rainfall. What an Awful delivery service. I”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to write a review. We are sorry to hear that our you have had a problem with our couriers delivering your parcel. I have emailed you privately Prezzybox

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,272 reviews