Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For £22 pound really disappointed by the quality of the glass and that it was dirty.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that you're unhappy with your order. Unfortunately, we cannot see any correspondence from yourself regarding this so our team haven't been able to look into this for you. If you would like for us to look into this further for you, please let us know by contacting our team on: csteam@prezzybox.com. Thank you, Prezzybox

Posted 8 years ago

“They said it would be with us in two days and was coming by courier and signed for it took five days and was delivered through the letter box by the postman, so I stayed in all the days to sign for it and it was only sent by letter post, so was not at all impressed with the deliver at all, and the information and communication from the seller was very poor, the actual gift was nice, but it's the rest of the transaction that made this a poor transaction”

Helpful Report

Posted 8 years ago

Hi Karen, Thank you for your feedback. Your order took 1-2 working days in production and then a further 3 working days for delivery. This was detailed on your order confirmation email, and also in the checkout before purchase. We can see that your order was delivered within the dates shown in your confirmation email. We hope this helps, Prezzybox.

Posted 8 years ago

“I was sent the product in the wrong colour metal. I'm still waiting for the issue to be resolved.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your email. We're very sorry to hear that your issue hasn't been resolved. We have chased this up with our suppliers immediately for you and we will be in contact shortly. Once again, please accept our apologies for any inconvenience caused by this.

Posted 8 years ago

“Product very disappointing, printing not definite enough. Not worth the money or the postage.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're very sorry to hear that you're not happy with your product. Unfortunately, we've not been able to look into this for you for as we didn't receive any correspondence from yourself regarding this. If you'd like for us to look into this, please contact our team on: csteam@prezzybox.com. Thank you,

Posted 8 years ago

“Very bad delivery experience. But must say customer service was great and sorted a refund straight away.”

Helpful Report

Posted 8 years ago

“Order very. Very slow. One item is wrong too. As disappointed in the service it hard to enjoy the items.”

Helpful Report

Posted 8 years ago

“Ordered a memory box and two of the items inside the box were missing”

Helpful Report

Posted 8 years ago

“A lot of money for a small sweet jar. The personalized text was very small! The label was stuck on creased. Looked VERY CHEAP. When it wasn't!”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry that you're unhappy with the item. As per our terms and conditions, personalised items cannot be returned unless faulty or damaged. If you believe your item is faulty, please email our team with a photograph at: csteam@prezzybox.com and we would be more that happy to look into this for you. Thank you, Prezzybox.

Posted 8 years ago

“Incorrect personalised message, no advanced notification”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your feedback. We're very sorry to hear this. We do send confirmation of all personalisations in our automated confirmation email, which is sent as soon as the order is placed with ourselves. Through this email, you can check your personalisation and also amend it by following a link to contact our customer service team, who are always happy to assist. Thank you, Prezzybox.

Posted 8 years ago

“Requested delivery of a gift and paid additional costs for next day delivery, gift arrived at the incorrect destination. Returned”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We can see that your order has now been returned and a full refund has been processed for you. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“The item is rubbish- not clear picture at all”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. Please contact our team on: csteam@prezzybox.com if you would like to return this item and we would be happy to assist you. Hope this helps,

Posted 8 years ago

“I paid for a saturday delivery and it turned up on the Monday thus missing my freinds birthday.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. Our team has looked into your order tracking for you - Unfortunately it looks as though there was a slight delay in transit, although the item was shipped in time for a Saturday delivery. We're very sorry that this has happened. As an apology, we've refunded the extra postage paid for a Saturday delivery back to you, which will appear back into your Paypal account within the next 48 hours. We hope this helps,

Posted 8 years ago

“The charger arrived without a problem, nicely packaged with no obvious reason to complain. However, when actually using the charger, it gets incredibly hot. No matter whether it is charging itself, or charging another device, it gets hot to the point where you have to unplug it for fear of it doing damage. This product is not safe by any means, and honestly I am surprised it has not desoldered itself, or at least caught on fire, with the heat it is putting out.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that this has happened. We have checked our system and we're not able to see any correspondence from you regarding this. If you could email our team on: csteam@prezzybox.com, we'd be happy to look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“Item was not as picture showed. Not great quality. Photography not described sufficiently, so burnt look over a wood knot. However, agreed to refund money.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. As a member of our team has explained, this item is hand-made to order using a natural piece of wood and on occasion due to this, knots will appear on the front of the item. We're pleased that the issue has now been resolved, however. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I ordered a light changing cushion. The sellotape on the box had been peeled back at sometime and replaced. As the cushion was faulty I can only presume that this was a returned item that had been sent out to me instead of a new product. I had to go to the trouble of returning the cushion that someone else had already returned.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We can see that the item has been returned to us and a full refund has been actioned for you - The funds should now be back in your account. Once again, please accept our sincerest apologies for this and rest assured that this matter is currently being investigated with our distribution warehouse. Thank you, Prezzybox.

Posted 8 years ago

“You failed to deliver on the right day.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We have looked into your order for you. We can see that your order has an estimated arrival date of between 14/02 - 16/02 and was delivered and signed for on 15/02. If this wasn't the case, please let us know and we can look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“Instructions not clear enough. Writing on personalised product was wrong and refused to refund or send new stickers for item. Not happy.”

Helpful Report

Posted 8 years ago

“Delivery was after the estimate, the product was of a less than average quality.”

Helpful Report

Posted 8 years ago

“Order never arrived, phoned asking where it was, Royal Mail was in effect blamed. Had to phone yesterday to re-order, and was told I would be emailed to confirm, no email has been sent. This was my first experience with Prezzybox and I won't be using you again.”

Helpful Report

Posted 8 years ago

“Disappointed as the players names on the Rangers cup are years old and does not reflect the current squad”

Helpful Report

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews