Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong item and I have been in contact with someone for nearly a week (although it takes days for a reply) yet my problem has still not been resolved. The item I ordered was a Christmas gift and i’m so disappointed I won’t have it in time for christmas now.”

Helpful Report

Posted 7 years ago

“Havent received my gift yet.....”

Helpful Report

Posted 7 years ago

“Would write a good review, however not received my order.”

Helpful Report

Posted 7 years ago

“Item was purchased for a Secret Santa gift, and advised this would be delivered between Wednesday 13th and Saturday 16th. Didn't arrive until the week after.”

Helpful Report

Posted 7 years ago

“The parcel was delivered late which gives me no time to send it back before Christmas. I ordered a set of wine glasses. One of the glasses is scratched, the box was full of dirt and dust. I won't be buying from Prezzybox anytime in the future.”

Helpful Report

Posted 7 years ago

“A cup I ordered looked like it had been on a shelf for ten years, with the amount of dust on the packaging. Also a BIG sticker had been half removed and the rest was stuck solid, so it looked awful. Hardly Christmas present material so I gave it to my fiancee right away. I will NOT be using this site again.”

Helpful Report

Posted 7 years ago

“The supplier could not provide the goods and by the time you cancelled the order it was too late to get a replacement for Christmas.”

Helpful Report

Posted 7 years ago

Hi John, We are very sorry that the supplier was unable to fulfill your order. We can see that they had difficulty in finding mapping data for the location given and therefore couldn't produce the item. We have now fully refunded you for your order and are very sorry that this has happened so close to Christmas. Our apologies, Prezzybox

Posted 7 years ago

“My delivery took ages to arrive, arrived a week after I was told it was shipped.”

Helpful Report

Posted 7 years ago

Hi Joe, We're very sorry that your item was delayed in getting to you. We have been currently very busy with orders due to the time of year as well as experiencing delays due to the bad weather conditions last week. Our apologies again, Prezzybox

Posted 7 years ago

“Very slow delivery. - Ordered on the 8th December - Paid £3.99 for shipping for a small £6.99 item. - Expected delivery date advised was 12th - 15th December. - Received an email on the 11th December confirming dispatch. - Received item on the 19th December. I know its December but every other company I've ordered from recently have delivered 2/3 days after order date and at a cheaper shipping rate.”

Helpful Report

Posted 7 years ago

“Cheap quality. The stuffing from the inside was all on the outside and in the box.”

Helpful Report

Posted 7 years ago

Hi Katie, We're very sorry that you weren't pleased with our packaging. Was this of the order box or the actual item box? Thanks, Prezzybox

Posted 7 years ago

“Unfortunately I’ve been waiting for my items to arrive for 10 days now, as well as being told a week after ordering that one of my items was out of stock. Although I was fully refunded for this, it still caused a lot of inconvenience. This hasn’t been a very good experience for me and I’ve been very disappointed.”

Helpful Report

Posted 7 years ago

“My order has not arrived yet please help”

Helpful Report

Posted 7 years ago

“I ordered my item over a week ago and still haven't received it. I ordered it on the 10th and was told it would arrive between the 13th and the 16th but it wasn't sent out until the end of the day of the 16th. So I'm still waiting for my item to arrive and I am not best pleased with the service so far”

Helpful Report

Posted 7 years ago

“My delivery keeps getting delayed after delay after delay and I still haven’t got it and have no clue when it’s supposed to arrive however the customer service is very friendly and makes me feel at ease but half of my items are out of stock ad didn’t feel the need to tell me until I asked ?!! Won’t be using again if I’m honest”

Helpful Report

Posted 7 years ago

“Received advent calendar on the 19th of December.”

Helpful Report

Posted 7 years ago

“Ordered 2 x gifts, over a week ago still waiting. They didn't have the decency to inform they were waiting for stock. I only found out when I contacted them.”

Helpful Report

Posted 7 years ago

“I rang to find out where my order was and I am still waiting for a call back and have no delivery .”

Helpful Report

Posted 7 years ago

“Not yet received - due on 15th which was also later than first informed, but not arrived to date”

Helpful Report

Posted 7 years ago

“The hand warmers were said to reactivate by clicking them. But when they arrived I learned that I have to place them in boiling water, then let them cool..... The quality seems excellent, & other aspects of service were very good.”

Helpful Report

Posted 7 years ago

“Still haven't received my parcel.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews