Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I liked the website and the choice of products but the gift I ordered wasn’t delivered on time and has still not arrived.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“My. Package has not turned up Not happy at all as it’s a present 😖”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The socks I ordered were not as I expected! I assumed they would be warm fluffy socks, these were just fairly thin ordinary socks They were from SoleSmith”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“Product cake broken. Awaiting a response to my enquiry about this issue”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Didn't meet order processing timeline and didn't meet delivery timeline despite paying for express delivery. Items are still with the courier.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“I paid for Saturday delivery, not only has the items not arrived yet it’s now Sunday and I still haven’t heard anything about where my order is! Poor”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Ordered present in the 1st December, it’s now the 20th and still not received item and secret Santa was a failure to present gift,”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“My first order arrived looking like it had been in the ring with Tyson Fury, shame as it was an xmas present. Smells nice though 🤣🤣”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Very quick delivery with everything as ordered. But. Delivery box crushed; had obviously been underneath heavier boxes. Yes I know you sub contract out to Hermes. But my consumer contract is with Prezzybox. Couldn’t use items as presents as the boxes were all crushed.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we had no contact to let us know there was a problem, so we've not been able to make this right for you. Please contact our team and we can help you further. Speak soon!

Posted 4 years ago

“Still not received my order!!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Although my order arrived within a day, they had packed a delicate chocolate bomb with a heavy map tube in a plastic bag with no padding so unfortunately the chocolate bombes were smashed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Item packaging arrived but not the item. New item has been dispatched. Hopefully more securely”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered the candy posing pouch as a secret santa prezzy. I thought postage was a bit expensive at £3.99. Delivery time was ok. Box arrived damaged. Won't have time to get another one ordered before christmas so i'll just buy another gift from shops. Won't use again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry there was an issue with your order. We've contacted you directly to discuss this. Thanks, Prezzybox.

Posted 4 years ago

“My first purchase experience with you has not been very pleasant unfortunately. I bought three items, one was a gift for a friend - a box of sweets. It as very badly packaged and the lid of the box was bent! How can I give a present to a friend which is broken?? Do you refund? If not, I will not use your platform anymore in my life.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I ordered my order in plenty of time and I still haven’t received it your delivery company has always postponed the delivery until the next day this is day 4 and I am still waiting and still no news from your delivery company. Considering I paid for a “ next day “ delivery I am not impressed”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see your order has now been delivered. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“No goods arrived yet!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“My complaint is around packaging and delivery The packaging was badly damaged and the gifts inside were creased so I had to try and make them look aundamaged as they are Xmas presents”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Goods arrived in one box and contents were shattered. As they are food items cannot be returned. These were Christmas gifts for my granddaughters, but not usable now. Very disappointed”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Poor quality items, not worth the money they cost”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

“Price of Gift was ok but not happy with the postage. I wanted to spend less then a tenner. £12.99 later 🙄”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews