Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not suitable for multiple people viewing but it’s a nice decor vintage decor piece.”

Helpful Report

Posted 4 years ago

Thank you for your review! We hope to see you again in the future.

Posted 4 years ago

“The recipient didn't know who sent the gift. Could not see any way of submitting a "gift tag" or note to go with it. Had to contact the recipient to tell them. Other than that, all ok.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. There is an option to add a gift message in the cart, just scroll to the bottom of the page. We hope this helps with any future orders. Thanks, Prezzybox.

Posted 4 years ago

“Not very impressed writing far to small was dissapointed”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks,

Posted 4 years ago

“Not received yet”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“My friend loved her gifts but sadly the gift card wasn't included so she had to ring round to find out who might have sent it to her”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Your gift message should have been included on the delivery note with the parcel. We're so sorry if this was missed! Thank you for your feedback and we hope to see you again soon. Thanks, Prezzybox.

Posted 4 years ago

“Paid for Sat delivery only to find without warning that it was Sat after I wanted. Ordered it on Monday 11th only to find delivery was 23rd rather than 16th. Poor show, will only happen once.”

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Posted 4 years ago

“Some good gifts and ideas, but would be better if cards could be sent in the same delivery as gifts”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Packaging would battered up which caused a crease in the poster but it’s not massive nor is it ripped”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Yeah it was ok”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Order of two personalised Celebrations Boxes have never been received! Prezzybox.com have now reimbursed me. Customer services experience was very good.”

Helpful Report

Posted 4 years ago

Hi! Thank you for taking the time to write a review, We are happy to see you found our team helpful, We look forward to seeing you again soon, Thanks again, Prezzybox

Posted 4 years ago

“It was easy to oder. The jewellery box is beautiful however the size is quite deceptive. The size looked much bigger on the picture and wish it was made more clearer about the size, you can barely put any more than few bracelets and few rings. Either you can make the box bigger specially price is quite expensive or give detailed description about size so people are more aware before purchasing otherwise buying process is easy. Also the name is prezzobox so expected the gift to be wrapped but just came in a box which is no different to other normal retail shop which was quite disappointing I thought. The wrapping should go with the name of the websites. Thank you”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I ordered a gift that said 3-6 days delivery and never said that it would take well over that time and now I don't have a present in time for someone. I hope the quality of the item is at least worth it.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that your delivery arrived within your estimated delivery dates on your order confirmation. We hope this is now resolved for you. Thanks, Prezzybox.

Posted 4 years ago

“A lot of your products were sold out which was frustrating to see so maybe take them off if they aren’t available. One of the products I ordered came in E format which made it a nuisance to print and buy a separate card to give as a gift . I didn’t see this on the description, which isn’t to say it’s not in the description, I was panic buying so I may have over looked that fact . Apart from those which I have mentioned, I found the products good quality and fairly priced I would definitely recommend and use your services again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“My partner was very disappointed with the Unicorn Poo bath bombs. She used two bombs in the first bath and we literally didn't have a single bubble, no colour, no smell, actually it seemed they did NOTHING at all. As far as we can tell, its about 20g of bi carb soda per ball, it fizzes for a bit but then nothing. The unicorn light up slippers are great. The dogs think they are dog toys and want to rip them to shreds! Prezzybox delivered the items in good time, so great service even if some of the products are not so great.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Loved the two gifts that did arrive before Christmas , but the third still hasn't arrived.”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Excellent service but appalling prodtuct, does not work, waste of money”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 4 years ago

“I like the variety of the slightly different gift ideas they have, though for me the quality of some of the items and the price charged for them do not match up. For examply, the hand sanitiser gifts, the closing clasp barely works so for something that hangs upside down is a major issue. I didn't read the description very well either as the picture implies you get 3 but you only get one so £4 for 1 is a little OTT. Also the Lie Detector kits sounds fun but there is nothing anywhere to say that it needs a 9V battery and is not included in the kit. Annoying as a Christmas gift when all the shops are closed but also makes it feel less fun at £10. The bath gel pillow is quite nice though the suction cups arrived and they were not flat so did not stay attached to the bath very well as the suction cups would not create a good suction. The floating bath lights are really good however. Very pleased with those (and they came with batteries!)”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Really hard to use and find what you want. When you have found your items the price is good and the check out process is easy. Searching however was a nightmare. Also filtering and sorting is terrible. When you go into kids for example and then sort for price absolutely everything on the system comes up and they are not all related to kids gifts or sorted by price! Searching is hard as the same happens here. I searched for Disney Books and anything with paper came up but the books I wanted were no where to be seen. If I hadn't of decided to spend the time looking for them in so many different ways then you would not have had a sale. These functions really need improving.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Ordered the largest xxl, but was too small.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Nice selection but delivery is pricey. Should offer free postage over a certain amount.”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,272 reviews