Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I am little disappointed with the quality of the engraving on the glasses to say how expensive they were and one in a nice box the other in bubble wrap, not great for a gift”

Helpful Report

Posted 4 years ago

“Very disappointed with the swimsuit, it looks nothing like the picture that was sent in”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“My cousin loved the present. I’ve paid for express delivery but it wasn’t delivered on time. Not happy with the speed of service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“The product didn’t look the same as the picture on the website.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review, We're sorry to hear that you weren't 100% happy with your item. We appreciate all your feedback. Many Thanks, Prezzybox

Posted 4 years ago

“Brought it as a gift my girlfriend and wasn't meant to arrive Friday. The parcel still hasn't been delivered”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“24 hour delivery? Still not there 72 hours later? No confirmation of delivery yet..”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“We followed instructions provided but lacked details on care compared to other companies we have used (letterbox flowers) Flowers died within a week Most didn’t even open Unfortunately these did not meet our expectations.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Have purchased before from Prezzie Box which if asked would have been a 5 star excellent review. This time however 2 Star as told on expected date of delivery of my birthday gift to a relative that item out of stock and refunded money. Dissapointed in service on this occasion.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The flowers arrived on Saturday, outside packaging intact, the flowers that were in bloom were crushed, long stem Freesias, there was no damp packaging to keep flowers fresh, some were broken, I have trimmed the down as best I could, followed the enclosed instructions, but it’s now Monday and most are now dying. I’m afraid I don’t think I will be ordering again.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Dear PrezzyBox, There is more than 10 days how I ordered my items and they are not delivered as yet..?!”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Paid for express delivery, ordered well in advance for this to happen and it still hasnt arrived 3 days later, not impressed with that at all. The gifts are nice however and well made but it is tainted heavily by the postage.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Although the present arrived in time I would have welcomed some response to my emails.”

Helpful Report

Posted 4 years ago

Hello Elizabeth, Thanks for your recent review. I can see that a member of our team responded to your email on 01/07/2020. Unfortunately our emails can sometimes go into your junk/spam folder. We're really sorry if you did not receive this. Thanks, Prezzybox.

Posted 4 years ago

“Prosecco & chocolates. Order turned up in time but the chocolates were fully melted!! The box had been subjected to significant temperature.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“When we got it one of the bottles were broken and when we tried to get hold of you it says that you are not open on weekends”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item was damaged. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“Item has still not arrived despite paying extra for Saturday courier delivery. Website was accessible and intuitive.”

Helpful Report

Posted 4 years ago

Hello Iona, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“I would not have ordered if I had known it would take over a week to deliver . Hoping the recipient will like it once it finally arrives.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we can see your order is due for delivery on or around the 25th June as shown in your order confirmation, we can see your order is dispatched and with the Royal Mail this will be with you soon, Many Thanks, Prezzybox

Posted 4 years ago

“Broke in less then two days when i tried to use it on ny toenails”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue and arranged for a replacement to be sent, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Love the product and wish I could have scored it higher but the packaging was appalling! The box was open, broken and all battered & wet through.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Arrived earlier than expected,but as it was for a birthday present very disappointed as packaging was damaged so you could see wot item is”

Helpful Report

Posted 4 years ago

“again did not get the dispatched email so I could track the order,as it was a birthday present it would`ve been nice to know it arrived on time.”

Helpful Report

Posted 4 years ago

Hello Daniel, Thank you for taking the time to review your order, we are very sorry you did not receive your dispatch email on this occasion, We appreciate all of your feedback, If there is anything else we can help you with then please do get back in touch, Kind Regards, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews