Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,266 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing i bought so far i like very much”

Helpful Report

Posted 1 year ago

Hi Suzanne, Thank you for choosing us! We're excited to hear you love it! Prezzybox Team

Posted 1 year ago

“Very quick and professional.”

Helpful Report

Posted 1 year ago

Hey Karen, Thank you so much for your kind review. We hope you will be shopping with us again! PrezzyBox Team

Posted 1 year ago

“Correct item delivered promptly”

Helpful Report

Posted 1 year ago

Hello there, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“Excellent service thank you.”

Helpful Report

Posted 1 year ago

Hello! Thank you for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“First class response to a problem .Sorted within 3days”

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Posted 1 year ago

Hello Bridget Thank you so much for your kind review. We hope you will be shopping with us again! PrezzyBox Team

Posted 1 year ago

“It was absolutely beautiful well done excellent job and present. But the only downside is if a mistake is made it can't be sent back to fix i accidentally put the wrong group on mine and could,nt be fixed so spoiled it a little bit I had to order a new one. But it's a beautiful present excellent.👏👏👏👏”

Helpful Report

Posted 1 year ago

Hey Gerard, Pleased to hear how smoothly you found your order experience. Many thanks. We do hope you shop with us again! Menkind Team

Posted 1 year ago

“Good choice of pressies and good value for money. Fast delivery and overall a great service which I will use again in the future.”

Helpful Report

Posted 1 year ago

Hey Natalie Thank you so much for your kind review. We hope you will be shopping with us again! Menkind Team

Posted 1 year ago

“It is always a pleasure to shop at Prezzybox beautiful and varied products to suit all ages and a very quick delivery”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you so much for your kind review. We hope you will be shopping with us again! PrezzyBox Team

Posted 1 year ago

“The book is exactly what it says on the tin.”

Helpful Report

Posted 1 year ago

Hi Jairaj, We are so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“This is the first time I’ve used Prezzybox, I was very disappointed, my gift arrived 3 days late, not good when it was needed for a birthday.”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you for your honest feedback! That's definitely not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“I am still waiting for my order which was supposed to be 2-4 days ago. I am anticipating an email to advise me of my delivery date. I don't mind waiting but don't give me a date and not deliver.”

Helpful Report

Posted 1 year ago

Hi Lynn, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Very poor customer service”

Helpful Report

Posted 1 year ago

Hello Loura, Thank you for your review. We're so sorry for the experience you have faced! Unfortunately, your delivery address was automatically changed on our website due to a technical issue. We sincerely desired to assist, but your order was shipped, so we were unable to cancel it at that stage. Please accept our sincere apology for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Hello Karen, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Never have any problems with Prezzybox. They stock some really unique items for different occasions at usually decent prices and delivery fairly quickly.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. We are grateful that you have never had any issues with us and appreciate the wonderful gifts we have for various occasions. Furthermore, we are also truly thankful for you as a loyal customer! We do hope to see you again soon! Prezzybox Team

Posted 1 year ago

“I find using Prezzy Box very useful to send my family and friends gifts for Christmas each year. Great service”

Helpful Report

Posted 1 year ago

Hi! Thanks for the great feedback! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 1 year ago

“Excellent service Gift items were well received. Would use again”

Helpful Report

Posted 1 year ago

Hi Dale! Thanks for the good review! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 1 year ago

“Great service, simple and got here quick”

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Posted 1 year ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 1 year ago

“Hi prezybox my order was perfect The delivery was late ( came after Christmas due to royal mail strikes !) But prezzy box done me proud the 2 boxes off letter box wine was packed perfect and the Christmas stocking was great..prezzy box is GREAT ! THANK YOU I will always find you when I need a prezzy ♥️”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“I am afraid I did not receive this gift for my wife. Please investigate with deliverers. Many thanks.”

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Posted 1 year ago

Hello Steven, Thank you for your feedback. We're sorry to hear you have experienced difficulties. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 1 year ago

“I am very disappointed in my experience with Prezzybox. I ordered a gift for my mum, which never arrived and when I contacted them, they simply said, sorry the item is out of stock and we will refund your money. This is such poor customer service and it still left me without a gift for my mum. I live in New Zealand and have used your company previously, so am so very upset by the whole experience”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you with the discount code for the future purchase. Apologies again. Best wishes, PrezzyBox Team

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,266 reviews