Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Order got cancelled because you can’t deliver to Northern Ireland due to brexit. You should really put this on the website before I wasted time going through the order process”

Helpful Report

Posted 3 years ago

Hello Evan, Thanks for your review. We're so sorry we haven't been able to fulfil your order on this occasion. This is something we're working extremely hard to resolve. All delivery information can be found in the delivery section of our site. Once again, apologies for any inconvenience caused.

Posted 3 years ago

“Never received my order !!!”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. Sorry to hear there's an issue with your order, we're looking into this now and we'll be in touch. Many thanks, Prezzybox.

Posted 3 years ago

“Very poor to be honest. Understand it's a busy time of the year but didn't and still haven't received my order. Paid for express delivery also to try and ensure my items would get to me before Christmas.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid extra for a quick delivery and it still hasn't turned up,”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Item has not arrived!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. 0B0072772000017473994 https://www.royalmail.com/track-your-item If you have any questions then please do not hesitate to contact us.

Posted 3 years ago

“Said it would come before Christmas still isn’t here”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“I’m not happy at all the flowers where left across the road from the address outside a block of flats that’s getting renovated, luckily one of the neighbours fetched them in to my wife hours later the box was ruined . From the email you sent me when I ordered you said you would send an email when the flowers where dispatched so I could track them I never received that email? I can’t work out why somebody would just leave a bunch of roses outside a block of flats surely you should have tried to get in touch with me ??? Don’t worry this want happen again and I will be letting people know about the rubbish service, merry Christmas 👎”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid for next day delivery and still haven’t got my order”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“Yes found the right gift but extremely slow in getting it delivered by the day you want it”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 3 years ago

“EXTREMELY POOR! I actually received a empty cassette case and a piece of paper to download the songs from another app. The total cost was £16.99 with delivery. WOULD NOT ADVISE ANYONE TO USE THIS SERVICE!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“My order was cancelled citing Brexit as the reason!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had been cancelled. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Payed extra for Saturday delivery. It’s Monday and still no sign of my order!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We can see that your order was delivered this morning but we have refunded your delivery charge for the inconvenience caused. Many Thanks. Prezzybox.

Posted 3 years ago

“Ive still not received confirmation of gift? Julie Kenny 07792150202”

Helpful Report

Posted 3 years ago

Hello Julie Thank you for your feedback. We have resent your confirmation email now and asked our supplier to resend your evoucher for you. Many Thanks. Prezzybox.

Posted 3 years ago

“I haven’t received it yet and no tracking on delivery. It’s a secret Santa gift which is personalised so I will have to buy something else and the item will be a worthless waste of £33 to me.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We have contacted our supplier now to find out some tracking information and will be in touch directly. Many Thanks. Prezzybox.

Posted 3 years ago

“Ordered my secret santa gift for next day delivery. Supposed to be here Thursday to take to work Friday. It's Saturday now and there's still no sign of it arriving anytime soon. Really spoiled the event. Not so 'secret' now.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this. We can see that your delivery charge has been refunded but the item still hasn't arrived, Can you please let us know if you would like a refund or a replacement now? Many Thanks. Prezzybox.

Posted 3 years ago

“Still not received the goods ordered, poor show all Brit a small little gift”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have contacted Hermes directly for you to get your parcel on the move again. Any problems, please contact us at csteam@prezzybox.com Many Thanks. Prezzybox.

Posted 3 years ago

“Not great. No delivery to Northern Ireland. So all in all very poor!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“I couldn’t tell you about the product as they have chosen to use Hermes as a courier and I am yet to receive my parcel or any communication from either after hermes going to the wrong address regardless of information provided. Neither prezzybox nor hermes has replied to any of my communication so there are going to be people without gifts on the first Christmas my family has had together in 3 years”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have issued a replacement order for you now on an express service. Many Thanks. Prezzybox.

Posted 3 years ago

“Disappointed. No delivery to N Ireland, despite the fact we are part of the UK.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“Paid for next day delivery, didn't turn up - no one can tell me where my parcel is and I've now run out of time for christmas.”

Helpful Report

Posted 3 years ago

Hello Chris Thank you for your feedback. We can see that you have been in contact with us directly and we have refunded your delivery charge. Many Thanks. Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews